The first room we were given was dirty, not cleaned well. The bed was double and not a queen. The shower and sink had mould, the door handle to the bedroom fell off, the black out blinds would not close or work The sun nets were dirty. It was not nice for the price paid.
They did apologise and give us a second executive queen room. This was another let down. The only difference was a tiny washing machine, that looked like a food blender and a bigger fridge. The bed was even smaller, measuring out as a large single.
They apologised again and gave us a third room, which was like the first, but with a bigger fridge, 'blender sized' washing machine. The room looked cleaner, however the phone didn't work, the bedroom door handle fell off again, the black out blinds did not work.
Bring ear plugs when sleeping, as none of the rooms have carpet, so you can hear the person walking above, if they have shoes on or move the chairs.
The hotel is worn out, tired and has not been refurbished it seems since about 1970?
The gym was very poor, the equipment was old, dangerous and not looked after. The breakfast was not bad, with of variety of food and choice. The breakfast room is noisy, with several TV's on all at once, along with music playing. Not a relaxing place. Why is it not possible to enjoy a breakfast without music and TV's playing all at the same time? Is it to entertain the bored staff or the guests?
The hotel is in a good location, opposite a big park and 400 metres from the big shopping mall, which appears to be the main benefit of this hotel.
Advice: Okay place to stay for a night or few days. Do not over pay. Do not pay extra for the exec rooms, they are a con. See the rooms before you agree to stay. The Hotel pictures do not look like actual rooms, gym or pool. Do not waste time filling in the online check in, it still takes ages to check in, as the front desk staff are not organised or efficient. There are now many new hotels such as Novotel, IBIS, etc... in the area that are better.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Bluetree_Millenium, Front Office Manager at Blue Tree Towers Millenium Porto Alegre
Responded 23 Jul 2018
Dear Mr. or Ms. At the Blue Tree Hotels, we highly appreciate criticism, compliments, and suggestions from our guests. Thank you for your review, your feedback is extremely important for our growth. We remain at your disposal, and we hope to have an opportunity to have you with us again in the future. Best regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC