The guest rooms were newly refurbished and revamped. But we sincerely hope they will also invest in new bed linens. Ours was worn out and torn. The bed sheets were no longer pristine white.
We utilised the gym. Unlike other hotels, Novotel did not provide sanitised wet wipes or sanitising spray for us to clean up the gym equipment after use. Totally, unhygienic practice. Underage kids were observed roaming the gym and playing with the equipment without any adult supervisions.
Been in Novotel recently for business trip with colleague,we paid upgrade for the new room,the hotel is under renovation.
The room smells humidity,my pillows my clothes where wet all the time,something wrong with the aircon I think.
The gym I had to use is Pullman hotel
The breakfast need to be reconsidered and work with something different and various
Guys,improve,you have a great location,I don’t know if I’ll give another try in the future
(+) location and good price. this is actually a killer combination. how can you beat a hotel with a very attractive price and good location? near to sky bridge that connected to Pavilion and Bukit Bintang
(+) decent food and breakfast
(+) was put in newly renovated room. so no more complain of old and sad feeling room like it used to be lol.
(-) gym, lounge and some rooms are still under renovation
its a comeback!
The fridge in the room was so loud I couldn't even sleep. The kettle was broken. The carpet was dirty and musky. The toilet had stains on the wall. The food at breakfast and lunch was so horrible, they served food that already turned bad! The gym has 2 threadmill only and 1 was spoilt. The wall plugs in the room was spoilt. The room was soooooo dark. And I had rashes after sleeping in the sheets.
I called on the first day when I arrived to change the room. The staff told me all the rooms are the same. I asked if the rooms are all so lousy and they said yes! Novotel, you win. I will never stay in this hotel ever again and if its my own trip I will definitely walk out immediately.
Please never ever stay in this novotel. There are so many better hotels that this.
Had booked premium rooms knowing that there was renovations ongoing and that the premium lounge would be closed . We were promised that instead there would be reserved areas in the restaurant that could be used. First evening we asked about this and got the reply that there were no such thing.
Fortunately I had the e-mail confirming that there should be some kind of lounge area we could use. It took some time for the staff to come to the conclussion, after checking my e-mail several times, that it will be arranged, but not until the following day. So we accepted that and went to the bar to get a beer. While sitting in the bar front desk staff approached us saying that they had arranged some snacks and wine for us in the restaurant. Following days everything was arranged for us.
The gym was a bit of a disappointment. 3 machines were out of order, free weights missing in the lower weight range. Maybe this will be fixed when the renovation is completed.
Was not upgraded (Gold member) but then again it could be due to the ongoing renovation. I did get an newly renovated room which was nice except for the fact that the door to the bathroom could not be closed (door larger than door frame). It was OK as I was alone in the room, but I guess that if you share room with someone you might want to close the bathroom door at times :-)