Stayed here for 9 nights in a renovated deluxe room. The room was newly refurbished to a high standard, looked modern and was well appointed (large TV, comfortable beds, excellent shower, tea & coffee making facilities) and was a good size.
The front desk staff and concierge were very friendly and helpful.
The breakfast selection was good - particularly the selection of fresh salad items and the restaurant staff were friendly.
The location was excellent - the Pavillion shopping centre is just across the road, Bukit Bintang is less than a 10 minute walk away and the bus stop for the free public bus to Chinatown also just across the road.
The pool was good. There were not many beds around the pool although it was never very busy so that was not a problem. The pool also got sunlight for most of the day so it was nice to go around the pool in the morning or afternoon and enjoy there sun.
I thought the selection of TV channels was poor for an international hotel (it didn't have National Geographic, Discovery...etc).
I thought this was an excellent choice in Kuala Lumpur and would stay here again. The location, staff and the modern design of the room were all highlights.
Right next to the Pavillion and with an air conditioned walkway to KLCC the location is great for shopping, Petronas Towers, the acquarium and Bukit Bintang.
Our room was spacious and with 6 USB charging points keeping our devices topped was easy.
Renovations are continuing in 2020 but did not Impact us at all. The pool area is due for renovation February to April 2020 so be aware if this matters to you.
The water pressure are extremely good, maybe my room just after renovation, clean and room servive start at very early 9am, swimming pool are not deep and big, now still in progress for the renovation till mid 2020.
Need to be careful at the carpark, and need to tell the gateman you will return if you still staying here
Breakfast is just ok, not much choice, taste is ok only
But the place are close to the major shopping mall, like Pavillion, near to the kl tower, twin tower with walking distance, Kuala Lumpur now have a foot bridge to many place, if you walk out from novotel, you can reach to the bridge not more than 100m
This property is undergoing major renovations. All the dining venues (except for the breakfast) is closed until 2020Q2. The pool area and spa looks old and tired (but very happy to know they will be renovated). During the business day, construction noises will start at 10am thru 5pm. It’s minimal fuss. Only wish they could install a zebra-crossing at the front of the hotel property. I find it hard to cross the street with all vehicles making high speed turns onto the street that wraps around the hotel. Very kind staff that was able to give a late check-out of 6pm.
While the hotel is undergoing a complete facelift and renovation, the location makes it ideal. Centrally locates just steps to pavilion and bukit bintang, there is a spa, pool and restaurant as well as lobby bar/coffee station. My room had been tastefully updated and is all one needs.