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All You Need to Know About the Pool
at Novotel Kuala Lumpur City Centre

Pool & Beach (62)
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Pool review highlights
... public bus to Chinatown also just across the road. The pool was good. There were not many beds around the pool...
... are continuing in 2020 but did not Impact us at all. The pool area is due for renovation February to April 2020 so be...
... clean and room servive start at very early 9am, swimming pool are not deep and big, now still in progress for the...

Reviews that mention pool

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JamesLWelch wrote a review Jan 2020
London, United Kingdom90 contributions53 helpful votes
Stayed here for 9 nights in a renovated deluxe room. The room was newly refurbished to a high standard, looked modern and was well appointed (large TV, comfortable beds, excellent shower, tea & coffee making facilities) and was a good size.

The front desk staff and concierge were very friendly and helpful.

The breakfast selection was good - particularly the selection of fresh salad items and the restaurant staff were friendly.

The location was excellent - the Pavillion shopping centre is just across the road, Bukit Bintang is less than a 10 minute walk away and the bus stop for the free public bus to Chinatown also just across the road.

The pool was good. There were not many beds around the pool although it was never very busy so that was not a problem. The pool also got sunlight for most of the day so it was nice to go around the pool in the morning or afternoon and enjoy there sun.

I thought the selection of TV channels was poor for an international hotel (it didn't have National Geographic, Discovery...etc).

I thought this was an excellent choice in Kuala Lumpur and would stay here again. The location, staff and the modern design of the room were all highlights.
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Date of stay: January 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NOVOTELKL, Room Division Director at Novotel Kuala Lumpur City Centre
Responded 02 Feb 2020
Dear Mr JamesLWelch, Thank you for taking the time to tell us about your experience at the Novotel Kuala Lumpur City Centre. we valued your positive feedback and I am sorry that some of your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mark M wrote a review Jan 2020
Cairns5 contributions1 helpful vote
Right next to the Pavillion and with an air conditioned walkway to KLCC the location is great for shopping, Petronas Towers, the acquarium and Bukit Bintang.
Our room was spacious and with 6 USB charging points keeping our devices topped was easy.
Renovations are continuing in 2020 but did not Impact us at all. The pool area is due for renovation February to April 2020 so be aware if this matters to you.
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Date of stay: December 2019Trip type: Travelled as a couple
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NOVOTELKL, General Manager at Novotel Kuala Lumpur City Centre
Responded 12 Mar 2020
Hi B2087XG, Greetings from Novotel Kuala Lumpur City Centre! We very much appreciate your comments regarding your stay at the {hotel}. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jonathan Yeung wrote a review Dec 2019
Hong Kong, China5 contributions
The water pressure are extremely good, maybe my room just after renovation, clean and room servive start at very early 9am, swimming pool are not deep and big, now still in progress for the renovation till mid 2020.

Need to be careful at the carpark, and need to tell the gateman you will return if you still staying here

Breakfast is just ok, not much choice, taste is ok only

But the place are close to the major shopping mall, like Pavillion, near to the kl tower, twin tower with walking distance, Kuala Lumpur now have a foot bridge to many place, if you walk out from novotel, you can reach to the bridge not more than 100m
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Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NOVOTEL KLCC, Other at Novotel Kuala Lumpur City Centre
Responded 08 Jul 2020
Dear Jonathan Yeung,, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive feedback from our Guest. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mohd Azmi Awang Room Division Director Novotel Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
KKua wrote a review Dec 2019
New York City, New York1 516 contributions310 helpful votes
This property is undergoing major renovations. All the dining venues (except for the breakfast) is closed until 2020Q2. The pool area and spa looks old and tired (but very happy to know they will be renovated). During the business day, construction noises will start at 10am thru 5pm. It’s minimal fuss. Only wish they could install a zebra-crossing at the front of the hotel property. I find it hard to cross the street with all vehicles making high speed turns onto the street that wraps around the hotel. Very kind staff that was able to give a late check-out of 6pm.
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Date of stay: December 2019Trip type: Travelled with family
Value
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Location
Cleanliness
Service
Sleep Quality
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NOVOTELKL, General Manager at Novotel Kuala Lumpur City Centre
Responded 18 Mar 2020
Dear Kkua, We very much appreciate your comments regarding your stay at the Novotel Kuala Lumpur City Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GuyoftheGlobe wrote a review Nov 2019
Luzon, Philippines1 508 contributions87 helpful votes
While the hotel is undergoing a complete facelift and renovation, the location makes it ideal. Centrally locates just steps to pavilion and bukit bintang, there is a spa, pool and restaurant as well as lobby bar/coffee station. My room had been tastefully updated and is all one needs.
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Date of stay: November 2019Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from NOVOTELKL, General Manager at Novotel Kuala Lumpur City Centre
Responded 14 Nov 2019
Dear GuyoftheGlobe, Thank you for sharing your experience and we are delighted you enjoy your stay with us. We look very much to welcoming you back next year to fully indulge your palate when our new Food Exchange and Gourmet Bar launches. We hope you will recommend us to your friends and family, and we'll certainly see you again soon. Best regards Susan Anthony General Manager Novotel Hotel Kuala Lumpur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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