Interesting how polarized peoples' experiences have been at Ryokan Kanade. Ours was great.
We stayed in the same room (102) as another reviewer, but without the construction next door and loved it. The private rock garden was lovely, and our room also opened up on the shared back garden, which was beautiful. Our kids stayed in room 101, smaller, but nice, with a smaller private rock garden.
Unlike other reviews, we found the staff to be extremely friendly, helpful and accommodating. When our AC unit acted up, the person at the desk immediately came in and addressed the problem.
Not sure about the complaint about sleeping on the floor, as that is why one stays at a ryokan. I will admit that I was a bit disappointed in the fact that the mattresses were foam, rather than futons, but they were very comfortable nonetheless.
We did the breakfast one morning, and it was excellent, according not only to my family, but to my friends from Tokyo, who stayed at the ryokan with us one night.
Last time my wife and I were in Kyoto, we stayed at a truly premium ryokan. Ryokan Kanade is not a 5-star hotel, nor is it priced like one. This trip we came with my mother and our two children (17 and 18), so I looked for a reasonably priced option, where the kids could still get the experience. After looking a several places, Ryokan Kanade looked like a bargain in the mid-priced ryokans, and it delivered beyond what I was seeking.
I travel extensively. This year alone, I've been to Asia, Europe, South America and around North America, and stayed in everything from 5-star hotels to Super 8's. They say, "you get what you pay for." While this statement is often not complementary, in the case of Ryokan Kanade, this is not only true, but also meant to be a true complement.
If I were looking for this experience again, at this price point, would not hesitate to book again.
Our stay wasn’t as expected. We ended up paying a premium to sleep on the floor and did not get to experience the ryokan experience. We were expecting to feel cosy, eating home cooked meals in the room in our robes with the children running around the garden breathing in the fresh air. However that did not happen. No meals were prepared for us because we need to book 5 days in advance. Not even breakfast! We wondered quite a bit to get to a place that serve breakfast early since our children wake up early. The hotel made no exemption for us for failing to book 5 days in advance. Not sure if it was written anywhere that booking is required for meals or else u get nothing; we definitely missed that. Rooms r nice, very clean, cosy. But would not pay this much without the true ryokan experience.
I pre-booked a room 9 months in advance, upon arriving at the Ryokan we weren't greeted with the usual friendly Japanese welcome that we've come to experience throughout the rest of our trip. Unfortunately the Superior room we booked was pretty basic, not original and our "private" stone garden was currently being overlooked by workmen building a new house next door.
The reason I chose here was to get something authentic, a bit of peace and quiet and have some quality relaxation - but no, sadly not. We were not advised that building works would be going on, so as soon as we walked in to the room we could hear the banging, drilling and general commotion.
The hotel management were awful, although they did offer another room (a different lower standard) they weren't willing to reduce the price! Unbelievable, in the end we left and found somewhere better.
Strongly advise that if you wish to explore beautiful Kyoto and its traditional heritage, DON'T STAY HERE!!
My partner and I loved Kyoto as it didn't feel as busy as the other places we visited and this place was perfectly located in the outer parts of Kyoto.
Room was clean and customer service was great. Would recommend
KANADE ryokan is a new ryokan with clean rooms and very friendly staff. Japanese style room, bathroom, the garden and magnificent breakfast made our Kyoto experience truly enjoyable. It’s a new ryokan. So taxi drivers had hard time finding it. It helps to carry a card with the map provided by the ryokan. It is in great location close to the zoo, museum and famous jingu shrine. Breakfast was prepared by a famous chef and the food was served by a waitress with Japanese costume. She spoke fluent English. Too bad we couldn’t use the outdoor bath due to the inclement weather.