Staffs are very nice, friendly and helpful. I received very nice services throughout my stay. The room is very beautiful and clean. If you can, please book & stay at the pool villa right here at the heart of Patong. Specially thanks to Khun Ju who prepared the wonderful stay to me.
I recently stayed one week at the Grand Mercure in Phuket and I really enjoyed my stay there. Everything about the hotel is absolutely first class from the room and pool to the breakfast buffet in the morning but what is really special about the hotel is the professional and helpful staff. Everyone working there, from the maids to the receptionists and bellmen, do everything they can to make your stay a memorable one; you are definitely treated like a VIP by everyone.
I stayed in a pool access room and the room had every amenity, the wifi connection was great and there was a HDMI wall connection for viewing programs from your laptop to the TV in the room. The breakfast buffet had fresh coffee and eggs made to order and a selection of many fruits, pastries, and Thai dishes for breakfast that was amazing. The location is also excellent with Patong Beach and many restaurants within easy walking distance. This is one hotel that checks all of the right boxes.
We went in Phuket for first time last week end and has been a great week end despite the weater wasn't perfect... and we definetly must say thanks to Grand Mercure and his super team!
The resort is perfectly located close to the center of Patong where all restaurants and shops are.. very close to the beach also.
We arrived very late in the night, due to flight delay, but even at 3.00am the welcome from Receptionist was very warm and nice.
Hotel team has been superb, from the GM, Sebastaian, to the concierge...all of them they have been supernice and very helpful during all our stay. We really felt as V.I.P. guest.
They help us with renting the motorbike , organize and book our boat tour to Phi Phi islands, a lot of suggestions to great place to visit on the Island and grat Thai see-food restauranrs. On top of this they also suprised us with a (unexpected) welcome drink in our room at arrival!. Just superb.
I will be back in Phuket and for sure I will stay again at Grand Mercure.
This hotel is beautiful, very clean and a 5* experience. The pool, dinner, lobby and my room was very clean. Staff service is impeccable, everyone was so kind and sweet. I was staying there for over one week over the Christmas period and they made it festive. Being a solo female traveller i booked the hotel's in house transfer service to collect me from the airport. Their driver Sontaya picked me up from Phuket airport which was about 40 mins drive away. He was on time, he had a board with my name and water and damp towel as refreshments waiting for me in the car.
Once I checked in, I booked some Muay Thai classes with a trainer in the hotel. His name was Pom, he was really friendly and a great instructor. Definitely recommend the 1:1 sessions. I also booked some excursions through the hotel which were fab and safe. Highly recommend this hotel, based off a busy street you can walk around where there are many little shops, restaurants, & busy bars, but this noise cannot be heard from the hotel.
The hotel is very close to many restaurants, the beach and the mall. The rooms are clean, quiet for sleeping and our kids loved the pool in the room. We will definitely go there again in 2021 or 2020.
There is a lot of choice for breakfast. Healthy homemade drinks are very refreshing.
Despite Corona, it was very pleasant in the hotel. The staff is very friendly and helpful.