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All You Need to Know About the Rooms
at Grand Mercure Phuket Patong

Room/Suite (696)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... I received very nice services throughout my stay. The room is very beautiful and clean. If you can, please book & stay...
... about the hotel is absolutely first class from the room and pool to the breakfast buffet in the morning but what is...
... also suprised us with a (unexpected) welcome drink in our room at arrival!. Just superb. I will be back in Phuket and for...
Most popular question about the rooms
... hotel looks beautiful. We are a family of three with a 14 yr old son. Do you have suites with a separate bedroom for adults? It could be either two bedrooms or one...
Answer from Jutima Jamroennam
May 2020 |
Dear Paul, we do have suite room on 7th floor which your son can sleep on roll away bed in living room or you can opt for...
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Reviews that mention rooms

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korkiats2020 wrote a review Feb 2021
4 contributions2 helpful votes
Staffs are very nice, friendly and helpful. I received very nice services throughout my stay. The room is very beautiful and clean. If you can, please book & stay at the pool villa right here at the heart of Patong. Specially thanks to Khun Ju who prepared the wonderful stay to me.
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Date of stay: January 2021
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
1 Helpful vote
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 1 week ago
Dear korkiats2020, Thank you very much for your amazing review! We are delighted to her you enjoyed your stay in one of our Pool Villa and impressed by warm hospitality of team, especially Khun Ju. We hope to have the chance welcoming you back here soon! Best regards, Guest relations team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Sam S wrote a review Dec 2020
Pattaya, Thailand39 contributions51 helpful votes
I recently stayed one week at the Grand Mercure in Phuket and I really enjoyed my stay there. Everything about the hotel is absolutely first class from the room and pool to the breakfast buffet in the morning but what is really special about the hotel is the professional and helpful staff. Everyone working there, from the maids to the receptionists and bellmen, do everything they can to make your stay a memorable one; you are definitely treated like a VIP by everyone.

I stayed in a pool access room and the room had every amenity, the wifi connection was great and there was a HDMI wall connection for viewing programs from your laptop to the TV in the room. The breakfast buffet had fresh coffee and eggs made to order and a selection of many fruits, pastries, and Thai dishes for breakfast that was amazing. The location is also excellent with Patong Beach and many restaurants within easy walking distance. This is one hotel that checks all of the right boxes.
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Date of stay: December 2020
Room Tip: I had a pool access room. It was spacious and close to the hotel lobby and breakfast buffet.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 Helpful votes
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 13 Dec 2020
Dear 77SamS, Thank you very much for such a wonderful review. We are pleased you enjoyed every bits of your stay, in the Deluxe Pool access rooms and satisfied with staff's dedication and very attentive service. Also, we appreciate with your kind note about the breakfast and overall food selection and quality. Once again, thank you for your time and for choosing Grand Mercure Phuket Patong! with Grand regards, Apple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
viaggiospesso74 wrote a review Nov 2020
Marsala, Italy8 contributions11 helpful votes
We went in Phuket for first time last week end and has been a great week end despite the weater wasn't perfect... and we definetly must say thanks to Grand Mercure and his super team!
The resort is perfectly located close to the center of Patong where all restaurants and shops are.. very close to the beach also.
We arrived very late in the night, due to flight delay, but even at 3.00am the welcome from Receptionist was very warm and nice.
Hotel team has been superb, from the GM, Sebastaian, to the concierge...all of them they have been supernice and very helpful during all our stay. We really felt as V.I.P. guest.
They help us with renting the motorbike , organize and book our boat tour to Phi Phi islands, a lot of suggestions to great place to visit on the Island and grat Thai see-food restauranrs. On top of this they also suprised us with a (unexpected) welcome drink in our room at arrival!. Just superb.
I will be back in Phuket and for sure I will stay again at Grand Mercure.
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Date of stay: November 2020
Room Tip: we book a Deluxe with pool access. Amazing to have private access to pooll at all time
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
4 Helpful votes
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Response from Jutima Jamroennam, Guest Services / Front Office at Grand Mercure Phuket Patong
Responded 13 Dec 2020
Dear viaggiospesso74, Thank you very much for sharing your enthusiastic review with us! We are pleased to hear you had a good time at our property and found our staff very helpful. We will share your comments with Front office team who will surely be pleased to receive your compliments. Should your travels bring you back to Phuket, please feel free to contact any of us prior to your arrival. Warm regards, Apple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bhavi wrote a review Jul 2020
London, United Kingdom1 contribution1 helpful vote
This hotel is beautiful, very clean and a 5* experience. The pool, dinner, lobby and my room was very clean. Staff service is impeccable, everyone was so kind and sweet. I was staying there for over one week over the Christmas period and they made it festive. Being a solo female traveller i booked the hotel's in house transfer service to collect me from the airport. Their driver Sontaya picked me up from Phuket airport which was about 40 mins drive away. He was on time, he had a board with my name and water and damp towel as refreshments waiting for me in the car.
Once I checked in, I booked some Muay Thai classes with a trainer in the hotel. His name was Pom, he was really friendly and a great instructor. Definitely recommend the 1:1 sessions. I also booked some excursions through the hotel which were fab and safe. Highly recommend this hotel, based off a busy street you can walk around where there are many little shops, restaurants, & busy bars, but this noise cannot be heard from the hotel.
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Date of stay: December 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from Jutima Jamroennam, Marketing at Grand Mercure Phuket Patong
Responded 22 Jul 2020
Dear Bhav1ta, Thank you so much for taking the time to write this wonderful review and for choosing our property! We are delighted to hear that you are impressed by our facilities, location and professional services from our dedicated team especially, Sonthaya and Pom. Thank you again and we are looking forward to welcoming you back here soon! with Grand regards, Apple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ratheeskaran Dominic wrote a review Jun 2020
6 contributions1 helpful vote
+1
The hotel is very close to many restaurants, the beach and the mall. The rooms are clean, quiet for sleeping and our kids loved the pool in the room. We will definitely go there again in 2021 or 2020.
There is a lot of choice for breakfast. Healthy homemade drinks are very refreshing.
Despite Corona, it was very pleasant in the hotel. The staff is very friendly and helpful.
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Date of stay: March 2020
Room Tip: Downstairs you get pool rooms. From the 7th floor you have a great view.
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Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from Apple_GMPP, Guest Relations Manager at Grand Mercure Phuket Patong
Responded 21 Jun 2020
Dear Karan_Dominic, Thank you so much for writing such a heartfelt review on your recent stay with us. We are more than happy to learn that you had a wonderful holiday here and thank you for praising the warm hospitality of our dedicated team. Also, we are delighted to learn you appreciated the great breakfast and our signature drinks. We are looking forward to welcoming you and your family again this year (or next year) Best regards, Apple
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Answer from Jutima Jamroennam
May 2020 |
Dear Paul, we do have suite room on 7th floor which your son can sleep on roll away bed in living room or you can opt for our private pool villa as well. there are 1 bedroom and 2 bedroom villas available in our hotel.
0 votes
Answer from Sebastien T
Oct 2019 |
Thanks Melanie L for your help! :) Hi Scaz1969, please feel free to contact any once at the property... You'll love our Pool access units!! ENjoy Sebastien
0 votes
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Answer from Jutima Jamroennam
Nov 2019 |
In our standard superior room, we can prepare an extra roll-away bed with extra charge and the other kid will share same bed with parents (extra breakfast charge may apply for the kid above 4yrs).
0 votes
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Answer from Jutima Jamroennam
Oct 2019 |
The universal adaptor is available at front desk which you can request for it upon check in.
1 vote
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Josh T asked a question Jul 2019
Para Vista, Australia7 contributions1 helpful vote
Hi there :) is the club lounge available to other room types at a cost? Thanks.
Answer from Jutima Jamroennam
Jul 2019 |
Dear josht236, the access to Grand Club is complimentary granted to Le Club member, silver level up and also for the guests who booked pool access category and above. Should you wish to have access, there is an additional at 500THB/person/day.
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