Undoubtedly the location of this hotel is why it retains its clients - walk right into the ruins from the doorstep - a great advantage. Also the terrace outside is a great place to have a drink in the evening light. However the hotel itself is poor, we did not have a "view of the ruins" from our room, being at the back, but were given the options but the room available was tiny with views from very small windows high up so decided to plump for space and no view. Decoration and comfort - poor. Staff not particularly friendly and food was horrible. Didn't try breakfast as we were on our way back to Damascus the next day and preferred to stop off at Baghdad Cafe instead. A good idea
Great location since you will be right at the ruins! Busses of tourists arrive and eat en mass in an en masse dining room. We had a room in the new section which was covered in plastic-woollike carpets that gave off choking chemical fumes. One tiny window opened a crack even though the dessert air at night was lovely (in Spring). The food was unexciting so we found a mom and pop restaurant in town. The wait staff was terrific back at the hotel. We rented a car & driver to drive to Mari, Deir Ez Zur and Dura Europos. We got a deranged kid who probably had never driven before and drove at 10 mph staring at us in the rear view mirror! Lots of road checks, unidentified men with guns. Later the hotel changed the price but in the end agreed to the promised rate. Organized rip offs but stunning, magical sites.
Travelling independently by car, we made reservations with Zenobia ourselves. The amazing location must me quite unique! We found the staff to be kind and helpful. The room we had was nothing much, but tidy and clean. The food was all right, but again not very special. From the hotel we could simply walk into the grounds of the ruins; we could also easily take the car and drive to the beautiful citadel. Both beautifully and fairy tale - like at night ! I would stay here again if visiting Palmyra again.
The hotel is located within the amazing Palmyra ruins and nothing can prepare yourself for opening the curtains and seeing 2000 years of history outside your window.
The hotel itself is reasonable but not fantastic. The staff are a little odd and we had a real problem paying the bill. The room price was quoted in Euros but could only be paid in US dollars with a credit card. I don't know the price wasn't quoted in dollars.
The rooms were clean but not very large.
If you can get a room overlooking the ruins the hotel is fabulous, if not the hotel is quite good.
We liked :
- The Zenobia Cham palace is at the edge of the magic Palmyra ruins site, you can't be closer
- The nice and comfortable foyer next to the reception serves (slowly...) all drinks with breathtaking view over the ruins
- Generous buffet breakfast, in the restaurant where main meals are also served
This happened to us :
- Our standard double room is so so small
- There is nothing luxurious about this place but it is ok for 100 us, and who cares anyway
- No wifi from our room, but can live without right ?