I had book a one bedroom apartment, for 3 persons, with a early check in, the bathroom was very small and not as per standard, they was no refrigerate or water heating kettle,
Even after I had told them I booked for two days and will check out at 12 noon, the manger and other staff in hand, billed me for 3 days, and they are not ready to listen to us, they are arrogant. Felt cheated.
Torn linens, many times to f/up for any requests, serving Tap water for Tea/Coffee
left a message to meet the lobby manager, but no courtesy to meet till the c/out
room was having sticky smell
after moped the room from houskeeping lots of hairs in the floor
The Empire Suites is not the fanciest hotel in the city of Bangalore. However, you get what you pay for, and at the price at which rooms are usually available, you can't complain. The location is quite good and that's the biggest advantage.
The Rooms were Untidy and the AC absolutely Sucked, it had TV Though.
The food was Very Good(Lunch&Dinner)
Morning food was Complimentry, nothing special, Average. Had asked for water from the BellBoy(3Times) & he never gave it, absolutely Ridiculous.
The Room Service was decent.
The Towels were bad, bad Quality.
The Bathing Water was bad too.
There was a swimming pool, in which we had a great time. There were also a steam room & a Sauna, but when we went to the steam room & Sauna, it stinked & wasn't Working.
There was a Gym too, most of the things were not working.
Overall, It should improve a Lot & should Renovate the Hotel & should keep it clean.
Location is ok. That's about it nothing else positive to say.
The towels looked dirty, I didn't even touch them so does the blanket and pillows. I felt like I was going to catch a STD from staying there. Only stayed one night and that was too long. Staff are incompetent, took me 4 hours to get wifi and it only worked for 1 hour. What a joke. I ordered room service after a long day and woke up with an upset stomach.