All You Need to Know About the Rooms
at Monte Carlo Sharm Resort & SPA
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Room/Suite (170)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... a great experience in this hotel . In a beginning we got a room that we didn’t like. We told that to a customer service and...
Wonderful resort and great service. We stayed at the Royal suites and I can't say enough positive things about Ahmad and...
... and his assistant, Mr. Syed Mr, Mahmoud the reception the room service, and the swimming pool Everyone was racing to serve...
Most popular question about the rooms
Do you bring iron and ironing board to the room?
Answer from HESHAM M
Dec 2018 |
Featured room amenities
See all room amenities (33)
Reviews that mention rooms
Write a reviewWe had a great experience in this hotel .
In a beginning we got a room that we didn’t like. We told that to a customer service and they changed that room to another one , which was much better. So we had amazing vacation in this hotel . Customer service 5 stars for sure . Really nice and helpful people . Thank you very much guys
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helpful
Response from Monte Carlo Sharm, General Manager at Monte Carlo Sharm Resort & SPA
Responded 24 Dec 2020
Dear Valauble guest , greetings thank you for your mail . looking forward to see you agin in the hotel
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wonderful resort and great service. We stayed at the Royal suites and I can't say enough positive things about Ahmad and Hermina at the club lounge...super attentive and accommodating. 5* service from them. Private gazebo at Royal beach was great...as was the Red Sea. Pristine water and reef wall right off resort.
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Monte Carlo Hotel
I want to thank all of them,
I want to thank
Mr, Ahmed hotel Manager
the restaurant manager, Mr, Osama and his assistant, Mr. Syed
Mr, Mahmoud the reception
the room service, and the swimming pool
Everyone was racing to serve you and Solve any problem professionally
Kitchen cleanliness
and the quality of food
in the end, the smile of all the staff at the hotel
It's my favorite hotel for years and will be back soon
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2 Helpful votes
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Visited Monte Carlo as travel agency owners. We were offered good rates so decided to check it out to see if it was a good option for our clients.
Extremely happy with our findings and wont hesitate to sell this hotel to our customers.
Rooms are spacious, modern and well equipped. All rooms have tvs, tea and coffee making facilities and the bathroom has both walk in shower and separate bath.
Staff are fantastic, Mahmoud from front office showed us to our room and he was simply amazing, happy to help with anything we required.
Elsayeed and Waleed at the waves pool bar simply cannot do enough for you.
Yaseem at the lobby bar makes fantastic cocktails and is so friendly and happy.
Every member of staff we encountered were friendly and helpful.Â
Whilst we visited covid measures were in place which the hotel followed to a high standard. Â
Due to the current low capacity not all restaurants are open however you can pick food from any a la carte menu. We sampled both the chinese and Indian menu which was fantastic.Â
We also sampled room service, quick delivery by the friendly Waleed and food was great.
During our stay I suffered a migraine and I unfortunately had not packed any pain killers, the staff were only too happy to assist me. These guys go above and beyond for their guests.
Great visit to a lovely hotel, we have absolutely nothing bad to say about it and will happily advertise it to our customers. For package holidays from the UK to this hotel contact Sharm Travel and we will be more than happy to assist.Â
Thanks everyone for a great stay and we look forward to working with you.
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1 Helpful vote
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This is my revised review of the place. The first one was one star only. Let me explain and start with the good topics first:
The place is amazingly beautiful and the nicest hotel regarding building, rooms and gardens I so far had in Egypt (which were at least 6 five star hotels during last 10 years including brands like Hilton and Marriott). The decoration was still for Christmas beginning of March, but that was more a funny thing...
Staff are very friendly, but mostly russian/Ukrainian speaking and few speak English, Spanish or German. But that was never an issue and all the guests behaved well.
Rooms are big, everything worked and was clean. We had fruits and water bottles each day.Â
The ala carte restaurants (ex buffet restaurant, see below) are also extremely good. The show cooking is a highlight both from entertainment factor but really high class food (we had one of the best shrimp in our life). Also Italian restaurant we could try with excellent food and romantic atmosphere. Restaurants were very clean, delicious and consistently good service.Â
And the cocktail bar is also just amazing, good drinks, nice view and sometimes live music (nothing too loud).Â
My wife loved the massage from one of the girls. Sauna is small but hot and working basically full day. Jacuzzi is just in front and pretty nice also. The Hamam we haven't tried, but looked good and clean from outside. The guy at the spa entrance is a bit rude (asking for reservations, tells people when to enter and exit the hamam, whirlpool and sauna instead of just letting them in peace, which is quite funny to watch if he sends people from the hamam to the sauna while they want to relax and cool down first), but as long as you ignore him (not speaking the language well has some benefits 😂) he leaves you doing your thing as you like. And if you sit in the jacuzzi you can have some real fun watching him trying to chase guests from hamam to sauna directly.
There is plenty of entertainment. The Zumba and Yoga classes each day were absolutely great. The night shows were ok (from really nice local dancing on the good side to a Fakir who mostly just offended good looking girls on the flip side), but this is probably individual taste and when we didn't like a show we went to the cocktail bar that usually had decent live music. So there are options available even in low season.Â
The hotel also offers taxi service for a reasonable price (maybe 25% above taxi cost a local would pay). Especially that they pick you up and have better cars is worthwhile taking their service. And you don't have to hazzle and negotiate for the price.Â
So why I originally gave one star only?Â
First, there were some misunderstandings on both sides eg on what is and what is not included. Seems Germans have more benefits than Russian/Ukrainian guests, but that was not proactively offered nor known by all of the staff. As we seemed to be one of very very few Western Europeans, I don't think in the meanwhile that was purpose (though I originally felt they wanted to cheat me). The hotel asks each day if everything was OK which would have resolved a lot, just that we were never in the room when they called (early diving trips). So I don't remove any points due to this, the uncomfortable situations were soon resolved and the sauna guy is more fun than an offense. Nevertheless, the hotel could become better or be more proactive to explain things (eg proactively provide internet at check in, make transparent but also practical rules to reserve the spa/sauna/whirlpool (such as no reservation required in low season with plenty of space)) or simply teach their staff what rules are for which guests.Â
Second topic was food and mostly drink organization. I would call it in summary a disorganized supply chain, there is definitely enough staff but not working proactively, smart nor hand in hand (sorry for this wording, I am a manager...). Things were always running out, no ice, no beer, no cutlery, no glasses and this repetitive. Also the presentation was not very obvious, eg salad dressing without salad oil (though there was oil and dressing on another place) or hamburgers offered in the pool bar to put together yourself with tomato wedges (ever tried to get those into a hamburger?!) instead of sliced tomatoes. After complaining (through 1 star review) things improved, but there is still some way to go (if the same things run out all the time, why not put more of it (two plates of goat cheese, two buckets of ice...) or get a replacement proactively instead of letting customers wait for their drinks because xyz is currently not available. This is only a topic in the pool bar and buffet restaurant, the cocktail bar was excellent, most other bars were closed due to low season, so I cannot comment. Fun comment : just make the spa manager to work in the restaurant instead: While a spa is not the right place to move people like an assembly line from one treatment to another, this is exactly what is missing in the restaurant (though with supplies instead of people). Right skills to the right place! 😉Â
Third and most serious topic was hygiene. Especially glasses were consistently dirty (I mean really dirty) on the pool and buffet bar (if they had available glasses). Also the pre-filled juice glasses at breakfast and some of the chairs in the buffet restaurant were sticky. Even so much that one of my t-shirts had strong marks after sitting down (see picture). After my complaint through 1 star review, I can say that the problem was completely solved on the next day (actually on all three more days I stayed). After my complaint the buffet restaurant (we had not used the pool bar thereafter) was excellent with no reason to complain, all was extremely clean. Hotel also cleaned my shirt. So based on this, full stars for hygiene and to get even so serious things in order from one day to another shows that management is committed. I hope that stays permanent as there was a huge gap between the first (inacceplable for a five star hotel) and the second half of our stay (just amazing!).
I apologize for this long comment. I travelled 7 years around the world as audit manager, meaning I am used to excellent hotels and I am a real pain in the a** with high attention to details (details make the difference between a normal and an amazing place). The hotel is so beautiful and the staff improved from one day to another that I want to invest this time for a lengthy comment. Management showed that they can get hygiene under control, which is an absolute must. If those other small things improve, this hotel will simply be the best place to go. The place has all the potential!Â
Will we come again? My first opinion was no as there is much competition with the big brands (eg Hilton Waterfalls close to it) where you know what you get without taking much risk. However, my wife fell in love with this hotel once things improved and I to some extent agree with her as it is a dream if things are done right, so we will come back. Last but not least, I want to see that things stayed and continued to be as good as they were after our initial complaint, which was also a bit harsh from my side for which I want to apologize. They never made pressure to change the initial comment on TripAdvisor, but surely tried to make the remaining holidays amazing for us to show what is possible, in which they succeeded.Â
Management really did everything to get things right again and we wish them all the very best to keep this wonderful place and make it a highlight for every customer as it was for us during the second half of our stay.
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2 Helpful votes
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Response from Monte Carlo S, Manager at Monte Carlo Sharm Resort & SPA
Responded 01 Jun 2020
Dear Mr Stephan we would like to thank you for your time to write this great review about Monte Carlo Sharm Resort -full of details and notice , and kindly note that we consider all of it in our plan to improve our service looking forward to see you soon one more time Best Regards Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Questions & answers about the rooms
Yury P asked a question Dec 2018
Answer from Monte Carlo S
Oct 2015 |
Dear Caro,
Warm greetings from Monte Carlo Sharm Resorts
First of all let us thank you for choosing our hotel as a destination for your holiday
With great pleasure I am confirming booking on the name of Mrs. Evans started from 13th of November with Ultra All Inclusive 24 hours concept for Monte Carlo Sharm Resort & SPA.
Regarding the pool, kindly be informed that we have pools in different areas of hotel - the noisy main one with animation and more quiet Pyramids one. In any case, as our animation is of the light type, even the main pool is noisy only during the short time of animation programs, so I believe Mrs. Evans and Mrs. Power will feel themselves really comfortable.
I have made all remarks needed regarding the room in quiet area as to avoid any kind of disturbance for the ladies.
Also, I believe it will be interesting for you to know about opportunity to upgrade to Royal Monte Carlo hotel with a complete lounge atmosphere - private Royal Club Lounge as main restaurant, private relaxing Royal beach with full service, special sea-front view rooms located near the private beach and Royal All Inclusive 24 hours concept. The upgrade will cost them only 80 US dollars per night.
In case if any additional information needed, it will be my great pleasure to provide you with all details.
My warmest regards,
Zoia Repina
Royal Guest Relations Manager
Answer from Monte Carlo S
Oct 2015 |
Dear Chris and Denise,
Warm greetings from Royal Monte Carlo
First of all let us thank you for choosing our hotel as a destination for your holidays
I have a great pleasure to confirm your booking for a nice Royal room for 14 nights. Also, we will have a pleasure to provide you with a nice room on the ground floor near Royal Lounge according to the hotel's availability as to make it easier for Mrs. Morey.
Looking forward to welcome you after just 4 days.
My warmest regards,
Zoia Repina
Royal Guest Relations Manager
Answer from Monte Carlo S
Sep 2015 |
Dear white100,
Warm greetings from Monte Carlo Sharm Resorts & SPA
First of all let us thank you for your interest towards our hotels as a possible destination for your holiday
As hoteliers we understand desire of our guests to get the most comfortable holiday with reasonable costs and doing our utmost comparing the best strategy with the highest level of service as to achieve this goal.
Two of our hotels, Monte Carlo Sharm Resort & SPA and Royal Monte Carlo, with different types of rooms and suites of different location and excellent service, for sure will not leave your heart indifferent. To make the right choice, please, kindly contact us by e-mail sent to you via private message here (as due to certain tripadvisor restrictions we cannot publish our e-mail), and we will have a great pleasure to provide you with full detailed concepts of the hotels together with pictures of the rooms.
Looking forward to welcome you in one of our hotels
My warmest regards,
Zoia Repina
Royal Guest Relations Manager
jakeyboo asked a question Sep 2015
Answer from Monte Carlo S
Sep 2015 |
Dear jakeyboo,
Warm greetings from Monte Carlo Sharm Resorts
First of all let us thank you for choosing our hotel as a destination for your holiday
Regarding the issue, kindly be informed that room service is provided extra charge for all our guests. But guests of Royal Monte Carlo are entitled to enjoy the services of Royal Lounge including those extending to the Royal beach and rooms.
My warmest regards,
Zoia Repina
Royal Guest Relations Manager
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