Disappointed with this hotel. The greeting was outstanding and so were a few of the staff members but overall, it just wasn't up to the standards we were expecting. The breakfast was pricy but absolutely abysmal, especially for a hotel of this standard, the room had a stale smell and needs to be renovated. Due to COVID everything was closed but not to the fault of the hotel's. On the plus side, it's in a good location not too far from the main city centre. I'd like to give a big thanks to KALUME - who was outstanding throughout our whole stay. Helpful and a real benefit to this hotel. Unfortunately I do not recommend this hotel and will not be coming back.
Everything turned out to be beautiful, except for the smell of aromatic aerosol in the room, too obsessive. This situation was quickly and kindly helped by an employee named Ayaz (Russian-speaking), bribed by his sincerity in the desire to help.
Friendly staff, delicious breakfasts, good location, within walking distance to the fountains/ Таксистам сложно произнести название, зовут Стингербургер=))
A great hotel with facilities that you and family would expect to have, in order to enjoy the overall experience starting from the reception to the room and the associated restaurant and cafe, coupled with easy to access walkways for healthy treatment and counter balancing your delicious food at the Hotel or the many nearby places to choose from. It’s quite and positioned in a manner that makes this choice a must repeat, as confirmed by the family members.
Thanks to the Hotel Leadership, Management Team and the support staff.
On arriving at the Hotel my first impression was how clean and tidy it was on entering the property I was struck by the large open bright airy space I was greeted by Shrook at check-in who proceeded to handle my reservation in a calm polite manner all with a smile on her face and apart from a slight issue resolved promptly by Ahmed Yakout to my satisfaction on arrival at my bedroom I was suitable impressed by the quality and attention to detail the bathroom was also just the same and above all well maintained the food was also so very good. All the staff were excellent throughout my whole stay with such politeness throughout I also enquired about a magazine and the concierge managed to get that for me and so my stay was something I will remember but before leaving so this review must end here with me thanking Shrook for her courtesy at my Check-in
We visited this Hotel for 10 days and all i can say is that it was just amazing. The Location is just perfect and the view just takes your breath away!
Also I want to say thank you to Edwin- he was preparing our room everyday and it was everyday just Perfect and clean! Also he was very nice and always helpful. Even on my Birthday they decorated the room and also gave me a birthday cake - it was so nice. The whole crew was very helpful and so kind. I would recommend this Hotel for everyone who wants a good stay in Dubai. Thank You so much for everything !
Greetings from Germany,
Adam and Paulina