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All You Need to Know About the Rooms
at Holiday Inn Resort Vanuatu

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Room/Suite (124)
Holiday Inn Resort Vanuatu
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Room review highlights
... benefits for Spire members, upgraded either to Bungalows or Suite. The bungalow are on the other side of the lagoon, about...
... work going on....the new deck by the pool. Our Lagoon view room was extremely comfortable, the best storage in bedroom and...
... cleaning staff, the pool staff, the bars and restaurant. Room was quite comfortable. The hotel does provide added events...
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Most popular question about the rooms
... need to walk over to the main hotel every time we want something or do they deliver room service and is this included in the all-inclusive deal? Next, what are the...
Answer from Smurfalicious
Jan 2020 |
... very helpful and I’m Pretty sure you can get meals to the room if you’d like as you can have massages etc in your room ...
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Featured room amenities
Room service
... William (Guest services Manager) he made sure that the room service meals for my son catered to his dietary requirements were...
Housekeeping
... is absolutely lovely, smiling and kind, from the restaurant to the pool team, housekeeping, gardeners, reception and managers.
Safe
Port Vila is safe, clean and as yet unspoilt by commercialism.
See all room amenities (15)
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Reviews that mention rooms

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sharley1912 wrote a review Mar 2020
Quebec City, Canada83 contributions103 helpful votes
Very beautiful place to unwind and great management team
Very good Holiday Inn, probably one of the best we have been to.
Excellent benefits for Spire members, upgraded either to Bungalows or Suite.
The bungalow are on the other side of the lagoon, about 40sqm. Very quiet during the day, as no other guest can disturb you directly. Shuttle is very efficient to bring back and forth to the reception whenever needed. The 10 minutes walk is even better, with beautiful grounds and the magic view of the lagoon.
The king suite is also very private and fairly huge, about 60 sqm with a separate living room. Also a big balcony overlooking the golf. Very quiet as well. Easy access to the golf and all facilities of the hotel.
Breakfast is good, at 3000 Vatu.
For the restaurant, we had dinner several times as well as room service. Every time, we have been satisfied by the quality of the food and presentation. The waiting time was always very decent. Price wise, it is very comparable to other restaurants in the city.
It feels the hotel is really well managed. The hotel organize every two days a special night (fire show, local dances, movie night...) and bring excellent live bands at the bar of the reception and at the main pool on Sunday.
Hotel provides lots of free activities, such as golf, tennis, kayak, catamaran, fish feeding, kava testing and yoga once a week.
Lastly, the staff is absolutely lovely, smiling and kind, from the restaurant to the pool team, housekeeping, gardeners, reception and managers.
Highly recommend this property.
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Date of stay: February 2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 Helpful votes
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Julie G wrote a review Feb 2020
Tasmania, Australia199 contributions77 helpful votes
Fabulous location and equally fabulous staff
I have rated this property very good and is some aspects it is very very good but in other areas it lets itself down. But I want to be fair in my review because we had a wonderful and relaxing holiday at the Holiday Inn. Firstly the staff are terrific. I make special mention of a few....Nixon, Pool Bar, the absolutely lovely omelette/egg girl at breakfast each day and Sheiltha (prob wrong spelling) in Lobby Bar. Many others made our stay great but these 3 were special. The resort is older and is in need of some updating but I can see there is always work going on....the new deck by the pool. Our Lagoon view room was extremely comfortable, the best storage in bedroom and bathroom. I don’t like climbing in to a bath to have a shower, can be very dangerous especially if older. The Lagoon Pool was just wonderful.....we hardly shifted from here as it was clean, big and just fabulous. Some dislikes.....the many stairs from pool to room to verandah restaurant. We were on 3rd floor....never again. If anyone has mobility issues then this resort might not be for you. Lastly the food and beverage side of it. Not the greatest food at all. Not a great selection and very over priced. Alcohol as well. I understand having to import in, but a better choice of wines especially whites is needed. Pinot Gris or Grigio are the popular whites in Australia, definitely not Chardonnay. But that’s a personal thing I guess. The credit card surcharge is not popular but it is universal in Port Vila.
We were ripped off on our first day getting a taxi into town VATU2000. Stupid us didn’t know any different .......and this amount was organised by someone on reception!!!!!
We had a lovely relaxing holiday which was our aim. If some of the concerns of guests were looked at and improved then this resort will gain by the changes.
I would recommend if stairs and climbing into a bath, with a wide lip, were not an issue.
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Date of stay: February 2020
Room Tip: 2nd floor or ground floor Lagoon view
Rooms
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from MatthewSenyard, General Manager at Holiday Inn Resort Vanuatu
Responded 25 Feb 2020
Dear Julie G, Thanks so much for taking the time to write and share your review and tips with fellow travelers, we're absolutely thrilled to hear that you had a wonderful and relaxing stay with us! It's great to see that so many of our team played such a big part in making your stay so memorable, particularly Nixon, Estella and Shieltha (so close on the spelling, took me ages too) and we will share your feedback with them and ensure they are recognised for their efforts! I was disappointed to read that you were overcharged by one of the taxi drivers, particularly one arranged by Front Desk. They are normally so good with their fares. We also appreciate the other constructive feedback that you shared and will also share this with the team as we strive to improve our product and service. We cannot wait to welcome you back some day soon! Kind Regards, Matthew Senyard General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lyn A wrote a review Feb 2020
Sydney, Australia186 contributions16 helpful votes
+1
Beautiful Hotel, great staff and average food
Hotel is in a great location along a lagoon with 2 pools, a poolside bar a lobby bar and the Verandah Restaurant. The staff are outstanding from check-in to check out, the concierge (so helpful), the cleaning staff, the pool staff, the bars and restaurant. Room was quite comfortable. The hotel does provide added events that are treat (e.g. fire dancers). The areas that need attention is that the food was average at best (including restaurant, room service and lobby bar), with prices too high (e.g. least expensive white wine about $50 AUD's) and the 4% surcharge for credit card services is too high. I would recommend that you go to the city buy beverages from local store (Pointer: no alcohol can be purchased on Sundays) and convert dollars into VTU's to pay your closing bill at the Hotel, you will save a good deal on money especially if you book tours from the Hotel.
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Date of stay: February 2020
Room Tip: Best to have a room away from lobby or restaurant as they do have music events
Rooms
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from MatthewSenyard, General Manager at Holiday Inn Resort Vanuatu
Responded 21 Feb 2020
Dear Lyn A, Thank you for taking the time to write and share your review of your most recent stay. We're glad that you enjoyed the location, facilities and in particular the service from our team. We appreciate your comments about food and beverage too, and we aware that the prices are up there, and this is largely to do with so many goods needing to be sourced from Australia and New Zealand to ensure food safety and quality standards are met, the duty and excise applied to all alcohol imported into the country, as well as the declining Australian dollar, but with that being said we are always trying our best to reduce the price for the consumer. I note too, your comments about the credit card surcharge and it's something that we will review again with the banks. Kind Regards, Matthew Senyard General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miko wrote a review Feb 2020
Tagbilaran City, Philippines91 contributions27 helpful votes
+1
Old but redecorated hotel in a sprawling green area
The hotel was recently managed by the IHG group and was renamed Holiday Inn Resort Vanuatu. The structure is practically the same with some updating here and there. But resto and room furniture is quite tired and dated.
The place though teems with so much green and is located at the tail-end of the lagoon. Very quiet and serene. Going to the town center is costly as you need to hire a cab.

But if you are looking for a serene place to relax, this is good value, especially if you get a room that faces the sea, or the more expensive villas on the adjacent island connected to the main property by a short bridge.
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from MatthewSenyard, General Manager at Holiday Inn Resort Vanuatu
Responded 11 Feb 2020
Dear MikoCanares, Thank you for taking the time to write and share your feedback after your recent stay, there are certainly some great, constructive pieces there for us to focus on. We definitely agree with you on the location, it's such a hard life having to work here every day.... not! We love the gardens around the resort and the serenity of the lagoon so we're glad you enjoyed it so much too, and we hope we can welcome you back soon. Kind Regards, Matthew Senyard General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
D G wrote a review Jan 2020
Amman, Jordan56 contributions23 helpful votes
Good resort, nice villas, great beach ! Rooms can use some renovation
I had a short stay at the resort. Overall nice experience.

Good:
The villas and beach area are fun
Nice bar offerings
Nice welcome in traditional pacific way
Welcome fruits for spire Elite was a nice touch

Can be better:
Room aircon had issues but management was very helpful, but check it before you unpack
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Date of stay: March 2019Trip type: Travelled on business
Rooms
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from MatthewSenyard, General Manager at Holiday Inn Resort Vanuatu
Responded 11 Feb 2020
Dear Deepak G, Thank you for taking the time to share your review and feedback! Overall we're happy that you enjoyed your stay and hope you found the Overwater Villas relaxing. I apologise for the challenge you experienced with the air conditioning too, but am glad our management team were able to respond quickly and rectify for you. We hope to welcome you back soon. Kind Regards, Matthew Senyard General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Questions & answers about the rooms

Bianca B asked a question Jan 2020
Sydney, Australia
Hi everyone, We are wanting to come here late April and are confused by the all-inclusive deal. We are wanting to stay in an over-water villa but have heard they are quite the walk from the main facility where the restaurants and bars are. Does this mean we need to walk over to the main hotel every time we want something or do they deliver room service and is this included in the all-inclusive deal? Next, what are the restrictions on the all-inclusive deal? For dinner, does it just cover the main meal or is an entree aswell? What is there stopping you from ordering 10 main meals? Are there restrictions on what you can order (eg. in terms of price - you can only order a meal up to ___ value) In the Terms I can see it only includes the Verandah Restaurant, does that mean we can't order food from the Pool Bar? Are the theme nights included in the all-inclusive and how far out from our stay do we need to book? For beverages, I can see what included but I am wndering what the restrictions are? Can drinks be brought to the overwater bungalows and are there restrictions on how much you can order (eg. 5 cocktails max per day.) Lastly - do you absolutely need to wear the wrist band as part of the all-inclusive deal? We are wanting to book here to get some beautiful pictures and a wrist band reminds me of Spring Break :) Thank you so very much for your help - much appreciated!
Answer from Smurfalicious
Jan 2020 |
It’s a walk from the resort but no more than maybe 5 minutes. You can choose to be picked up and dropped off if you prefer just go to reception. We pretty much walked always it’s lovely. The staff are very helpful and I’m Pretty sure you can get meals to the room if you’d like as you can have massages etc in your room Can’t answer the questions in regards to inclusive meals as we didn’t have choose this option but if you email the resort they are very helpful. The food is on the pricier side.
2 votes
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Morgan T asked a question Dec 2016
Newcastle, Australia17 contributions3 helpful votes
My family are looking at coming to Vanuatu in July. My wife and I are wondering what room will suit us best we have a 6 year old and a 18 month old. We would rather a ground floor room so we don't have to deal with stairs ant balconies. Is that possible.
Answer from Matthew S
Dec 2016 |
Dear Morgan T, We have a number of room type options for you to choose from on our ground floor, including King and Twin bed rooms (interconnecting too) overlooking the Gardens, Golf Course, or Pool / Lagoon. The Resort is situated on a hillside, so the Lobby is on level 2, with a floor on the accommodation wings both above and below. I would recommend a room on the Lagoon / Pool side as there is easier access to the Resort beach, pool and restaurant. Alternatively, on the Lobby level, we do have Family Suites located on the Lobby level, which offer a King Bed room, as well as a specially designed / themed Jungle bedroom for the Kids with bunk single beds, TV's and PS4. Please feel free to reach out to the Resort and ask to be directed to the Resort Manager and I can assist you further with booking. Kind Regards, Matthew Senyard Resort Manager
0 votes
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Morgan T asked a question Dec 2016
Newcastle, Australia17 contributions3 helpful votes
My family are looking at coming to Vanuatu in July. My wife and I are wondering what room will suit us best we have a 6 year old and a 18 month old. We would rather a ground floor room so we don't have to deal with stairs ant balconies. Is that possible.
Answer from Matthew S
Dec 2016 |
Dear Morgan T, We have a number of room type options for you to choose from on our ground floor, including King and Twin bed rooms (interconnecting too) overlooking the Gardens, Golf Course, or Pool / Lagoon. The Resort is situated on a hillside, so the Lobby is on level 2, with a floor on the accommodation wings both above and below. I would recommend a room on the Lagoon / Pool side as there is easier access to the Resort beach, pool and restaurant. Alternatively, on the Lobby level, we do have Family Suites located on the Lobby level, which offer a King Bed room, as well as a specially designed / themed Jungle bedroom for the Kids with bunk single beds, TV's and PS4. Please feel free to reach out to the Resort and ask to be directed to the Resort Manager and I can assist you further with booking. Kind Regards, Matthew Senyard Resort Manager
1 vote
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Adam D asked a question Feb 2016
Brisbane, Australia
A group of us are looking at staying here later this year. Does anyone have a map to show where each type of room is located? We would like to be close to each other. Is it possible to get a King Suite next to a Twin room?
Taryn O asked a question Oct 2014
Brisbane, Australia62 contributions9 helpful votes
Hi Holiday Inn. : Are there newer rooms than above ie 226? Are you new family Deluxe rooms newer? I am trying not to get a noise facter on a room? Please advise.
Answer from goldie01
Oct 2014 |
I am not sure which room we stayed in but it was on the top floor overlooking the lawns and large pool with views out to the OWV and lagoon. We had absolutely no problems with noise and I am a very light sleeper.
1 vote
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