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All You Need to Know About the Pool
at Pan Pacific Sonargaon Dhaka

Pool & Beach (14)
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Pool review highlights
... stay at a hotel with only one available elevator? Also the pool and the main gym is closed off for any guests for at least a...
... soft drinks with any of the meals. Now coming to the pool. They hv a horrible tiny hot tub. It will barely fit 5 ppl...
I recently paid a visit with my friend to pool cafe restaurant of the hotel. The waiters named Kader and the bar manager Moinul...

Reviews that mention pool

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Xabi902020 wrote a review Dec 2020
Bucharest, Romania1 contribution1 helpful vote
Overall the hotel is decent, room was always clean. Some trash was always present in the morning around the club area, but was cleaned up later during the day.
Kind and helpful personnel.
Food was always good, fair price, not too expensive.
My biggest dissatisfaction is that the hotel closed off two out of three elevators for around 20 people from the national cricket team and me and the other guests were allowed to use only one. What happens if 100-200 guests stay at a hotel with only one available elevator? Also the pool and the main gym is closed off for any guests for at least a month or as long as the cricket team stay there. A hotel should treat all guests the same and equally, my experience was far from this. I have never seen any other hotel disregard their guests in favor for the cricket team. If you need to stay long time and want to enjoy all the facilities that the hotel has, then go there when the cricket team is not staying there.
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Date of stay: November 2020Trip type: Travelled on business
Value
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Review collected in partnership with Pan Pacific Hotels Group
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 Helpful votes
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Response from Md Fazlul Haque Shikder, Revenue Management at Pan Pacific Sonargaon Dhaka
Responded 20 Dec 2020
Dear Mr. Xabi, Thank you for sharing your comments as your valuable feedback is essential in our continuous efforts to improve our service standards. We are disappointed to hear that your recent stay was not up to expectations and would like to extend our most sincere apologies for the frustration that this has caused. Our rooms and common areas are refreshed daily and we apologize that Pacific Club area was not thoroughly cleaned in the morning. We have highlighted this issue to our Housekeeping team who are addressing this to ensure our cleanliness standards are upheld in every regard. Please accept our sincere apologies for the additional issues you encountered during your recent stay regarding 2 elevators booked for National Cricket Team. It is regrettable that some of the inadequacies while staying at the hotel did not lead to a rather comfortable experience. We thank you for taking your precious time and we will continue to strive to further develop our service based on the feedback you gave. We highly value every one of our guests and once again, sincerely apologize for falling short of your expectations. We hope to have the opportunity to welcome you back. All our very best, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gazi A wrote a review Sep 2020
1 contribution
I was looking forward to my stay at this renowned hotel in Bangladesh. My experience has not been what wd be expected of such an esteemed establishment.

Lets start with the room. The room has no complementary beverages in the minibar. There is no surround sound system. Tv has very few channels, nothing to my taste. It is really about time a hotel of this stature offer more modern entertainment like Netflix or Hotstar.

The view from the room is unappealing. It wd be nice to hv some plants on the terrace.

Worst of all. The bidet and rear wash on our toilet does not work. Which has beeen a hassel, to say the least. Firthermore, there are no hooks or bars for hanging clothes in the bathroom. There is an ugly hair dyer that just looks hedious.

The desk has an ugly lamp that gives very poor light.

Dining here has been a disappointment as well.The servers are inattentive and hard to call. I ordered steak with wich they forgot to serve a steak knife. I ordered cake for dessert which they forgot about. Its not like the place was crowded or anything. Such poor performnace is not expected in such an estbalishment.

Worst of all, there is no breakfast buffet. That is just wrong. They take a very long time to serve food. Such delay in the morning is a bit upsetting for business travelers like me.

The menu was the most surprising. All the menus are printed on plain paper. This cd be for Covid so thay cd throw them away regularly. Fine. At least they cd put those pages in a nice binder or something.
Then once during dinner the menu I got was dirty. Which is unappealing enough as it is, but it also shows that they don’t throw away used menus. So why the unattractive menus?

Also they don’t give any completentary soft drinks with any of the meals.

Now coming to the pool. They hv a horrible tiny hot tub. It will barely fit 5 ppl and looks ugly. They hv the space to hv a few small pool beside the main large pool. Their utilization of the space is very unattractive.

Also there is no in pool drinking or eating.

I expect world class service from a hotel of such affluence as Pan Pacific Sonargao. As a hotel that hosts elites and diplomats of this country, it is very embarassing to think that they may have experience some of this. This is very embarassing for our country.

The hotel of such esteem and signifcance should have much better service. The experience is not upto the level expected from such an establishment.

So 3 stars.

I wd also like to add.

It wd be nice if an economy menu was available at least for things like burgers and sandwhiches. Especially for families and kids. Discounts for couples and families on the buffet wd be nice.
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Date of stay: September 2020Trip type: Travelled on business
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Md Fazlul Haque Shikder, Revenue Management at Pan Pacific Sonargaon Dhaka
Responded 26 Sep 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! While we wish you had a better experience, it is feedback like yours that we learn from, immediately correct and use to improve our service deliverable. We thank you for taking the time out of your busy day to share your feedback about our iconic 5 Star Hotel where we strive to “Exceed Your Expectations”. Pan Pacific Sonargaon Dhaka strives very hard to deliver a consistent, exceptional Guest experience. It's apparent in your case that we fell short and we deeply sympathize with your situation. Kindly inbox us your Room Number/ Confirmation Number/ Stay Dates so that we can go back and dig out the problems you have faced during your stay and make sure it never happens again. We promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ovi wrote a review Sep 2020
Dhaka City, Bangladesh3 contributions
I recently paid a visit with my friend to pool cafe restaurant of the hotel. The waiters named Kader and the bar manager Moinul delivered a terrible and extremely disappointing experience. The waiter Kader was extremely rude, impolite and not taking his job seriously. We ordered food but it took Kader more than an hour to serve the food to us. His behaviour was extremely impolite and rude. The bar manager Moinul was also extremely rude and impolite in his behavior. No wonder, if the restaurant offers such terrible service, regular guests like myself and others will leave the property and choose substitutes like westin etc.
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Date of stay: September 2020
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Md Fazlul Haque Shikder, Revenue Management at Pan Pacific Sonargaon Dhaka
Responded 26 Sep 2020
Dear Esteemed Guest, Thank you for taking the time to provide us with comments and feedback from your recent stay at Pan Pacific Sonargaon Dhaka. We appreciate your valuable feedback, as it allows us to identify and improve on our current service delivery and standards. Please accept our sincere apologies for the issues you encountered during your recent stay. I was disappointed to learn of the shortfalls you experienced throughout your stay and the disappointments this caused to you. This is certainly not the level of service we strive for and rest assured your comments have been passed on to the relevant individuals and managers. We promise to deliver a newly invigorated and enriching hotel experience for you on your next visit at Pan Pacific Sonargaon Dhaka which we hope is very soon. All our very best, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
dinewithbrando wrote a review Jun 2020
Al Khobar, Arabia Saudita115 contributions77 helpful votes
I was a regular guest at the Sonargaon from 1992 to 1996. At the time the Sonargaon was the place to stay in Dhaka. Their business centre was open 24/7 even in those days with telex, fax, PCs and printers. The lobby of the Sonargaon was the meeting point for all traders involved in textile business. From the pictures posted today I recognize the hotel lobby and the Jharna Grill Restaurant where I could enjoy wonderful Bangladeshi food; the swimming pool where I used to refresh myself at the end of every working day. I still have very good memories about all my stays; impeccable service and outstanding location. By reading the comments of the current customers I am pleased to discover that most of them are still considering the Sonargaon the best place in Dhaka. In 1992 we did not have Tripadvisor to comment our opinions so I decided to post mine now.
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Date of stay: July 2019Trip type: Travelled on business
Value
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Md Fazlul Haque Shikder, Revenue Management at Pan Pacific Sonargaon Dhaka
Responded 06 Jul 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Obaidul Kader wrote a review Mar 2020
Dhaka City, Bangladesh1 contribution2 helpful votes
all in good...
I booked for 3 days and i liked the service so i stayed for another 7 days. my room was located near the swimming pool. the receptionist.
, i would definitiv come back here next time i visit...
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Date of stay: July 2019
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
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Response from PanPacificSonargaon, Guest Relations Manager at Pan Pacific Sonargaon Dhaka
Responded 20 Apr 2020
Dear Esteemed Guest, Greetings from Pan Pacific Sonargaon Dhaka! Thank you so much for taking your important time out to write your review about our iconic 5 Star Hotel. We hope to see you again in the very near future! All our very best, Pan Pacific Sonargaon Dhaka Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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