I came to Ho Chi Minh City just before Christmas 2019 and stayed until Mid March 2020. My entire stay at the hotel was flawless from check in to check out. The hotel is in District 1 and its located about 30 min from the airport. When using a metered cab it will cost you about 150000 dong.
Its a lovely hotel with a beautiful entrance and superbly maintained. Upon arrival I was checked in quickly and headed to my room. The bell desk was kind enough to help get my heavy bags and assist a very tired traveler to their room. I had a king bed room that overlooked the pool area. Nice room, very clean, and descent sized living space for me. I would eventually come to appreciate the quality of the room darkening curtains that also did a great job of keeping out some of the heat from the sun.
Each morning I would travel down to the Saigon Cafe for breakfast where I always had a great meal. There buffet had a well rounded selection of deliciousness. There was a variety of fresh fruit, Pho, Banh Mi, omelette, plus other asian and western style foods. There was a fresh juice bar and that was a daily favorite or mine. As much as I enjoyed the food, I enjoyed meeting the breakfast staff each day. Ms Thao, Ms. Thu, Ms Hang, Ms. Ha, Ms Loc, Mr Viet, and many more were so kind in greeting me each day and taking the time to speak with me when the opportunity presented itself. The team worked really hard each day and I want to share my appreciation for all they do. 88 days of great service and high quality food.
I also had several interactions with the front desk and Ms Mia was my shining star. If I needed my bill a certain way she handled it with ease and she made it look easy. I also had great help from Ms Nhu on occasion to help me keep my accounting in order. To their credit, after each visit to the front desk I never had a feeling I should go back and try to explain something again. Next to the front desk was the business center and the young lady who worked in there was very helpful with mailing out some documents to my counterpart in Hanoi. This was a huge help and I would be afraid I would mess it up.
I also enjoyed meeting the folks who worked the entrance to the hotel and the concierge desk. Initially I leaned on them quite a bit as I was leaning how to get around in HCMC. They made sure the taxi driver knew exactly where I needed to go and each time I was dropped off correctly. Thank you!!! I also enjoyed the kindness and conversation with Ms Nhu as she would inquire of my plans for the day or evening. Maybe make a recommendation or two. She was very kind and fun to talk to. The concierge desk was so helpful in finding some really nice places to eat and places to go for a haircut and how to locate the US Consulate.
Their fitness center is not bad. Treadmills, elliptical, recumbent bike, some machines, squat rack, and some dumbbells are the majority of items there. Each bathroom area does have a sauna which was nice. There is a good sized pool that you can swim some laps or you can lounge and watch everyone else workout! Again the staff was really good. They were constantly keeping things cleaned which was much appreciated after the Covid 19 really started to go crazy.
88 days and it was hard to leave as I had come to really enjoy meeting the staff and learning about them. They did such an amazing job of taking care of me for almost 3 months. They work so hard for the guests and I hope was able to let them know how much I appreciate all they do but if they don't here it is.. YOU ARE AMAZING!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from SheratonSaigonH, General Manager at Sheraton Saigon Hotel & Towers
Responded 24 Mar 2020
Dear Mr. Brocious, It was an honor for the Sheraton Saigon Hotel & Towers to be your home away from home during the past 3 months. On behalf of the Sheraton community, we would like to express our gratitude for receiving such inspiring compliments from you. We are nothing short of delighted to find that you enjoyed every aspect of your visit from arrival to departure. As the champion of the community, we dedicate time, passion, and commitment to make each experience a truly memorable one. Hence, it’s one of the most wonderful feeling to hear that you immersed in the comfortable lodging facilities, from the exquisite room to the extravagant breakfast buffet, to the services at the Sheraton Fitness center and the Lifestyle swimming pool. Besides, it’s indeed gratifying to learn that the genuine care delivered by the hotel team made a good long-lasting impression on you, as we endeavor to deliver a sense of belonging and familiarity to each of our guests from the moment they step into the door. We will surely pass your lovely words with all of our associates including Ms. Thao, Ms. Thu, Ms. Hang, Ms. Ha, Ms. Loc, and Mr. Viet at Saigon Café, Ms. Mia and Ms. Nhu at Front Office, and our Concierge team who went above and beyond to ensure your total satisfaction. Once again, thank you for choosing us as your preferred accommodation in Ho Chi Minh City. Your feedback means a lot to us, as reviews from globetrotters like you will inspire us to strive harder to achieve or exceed our guests’ expectations. We hope to have the pleasure of being your preferred lodging choice every time your travels bring you back to our vibrant city. With warm regards, Scott Hodgetts General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC