Date of stay: May 2017Trip type: Travelled with family
4 night stay with family in apartments 3 & 4. Spacious apartments with decent sized balcony but requires urgent attention to furnishings and maintenance to plumbing, air conditioning and ceiling fans. Lounge chairs threadbare. Vertical blinds dirty. Ceiling fans in both apartment main bedrooms pulling away from ceiling. Could not turn on as they wobbled very dangerously over the bed. Air conditioning in one apartment not working properly in main bedroom. Toilet in one apartment flushing on its own in early hours of morning and continuing every hour without a door to close very noisy. Other apartment water refilling in toilet every 10mins. Door able to close muffling the sound. Large sections of grout in main bathroom around spa bath missing. Shame on Rydges. Maybe management need to spend the weekend there to see issues.
Room Tip: Don't stay in apartments 3 or 4. Not sure what others are like??
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from Rydges T, Front Office Manager at Townsville Southbank Apartments
Responded 08 May 2017
Good Day Chris, thank you for taking the time to provide us with your feedback pertaining to your recent stay. We are sorry to hear the general maintenance and cleanliness of the apartment was not to standard and your information has been passed on and actioned accordingly so this does not repeat on our valued guests. Once again, we thank you for your time. Kind Regards, Michelle Diehm - Front Office & Revenue Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC