I booked this hotel for 3 nights recently and thought it was a good choice based on their rating on TripAdvisor but I was mistaken. Prior to booking online I rang the hotel to see if they offered room service for breakfast as we preferred to have breakfast in our room with a 3 year old child as sometimes it can be difficult to feed him, was told they do for a €6 tray charge which was fine. When I got to the hotel I asked was there a breakfast menu for the room to which the receptionist said they don't offer room service anymore due to covid which is frustrating as it's listed on their website as available. The heating wasn't on for the duration of our stay the rooms are freezing at night i asked them numerous times to sort out the heating but just got a little portable fan heater brought to the room instead. No cold water in the sink or bath/shower informed reception they said they would get someone to look into it but had to remind them again next morning and same reply then was switched to another room day before check out that had cold water and guess what no cold water on morning of checkout how ridiculous is that. Room wasn't cleaned for duration of stay when I questioned this I was told it was due to covid if you're booked in for more than 1 night u have to ask for your room to be cleaned. I went into the bar one night after 10 for a drink before bed, to be told in a very rude way by the barman with name badge TP, no your not getting a drink the kitchen closes at 9:30 and you have to order food to get a drink which is understandable, when I informed him that I was a guest at the hotel he said "I dont care you can like it or lump it they're the rules". Why be so rude and ignorant about it, he said they were finishing up serving anyway but at half 11 he was still pouring pints for 4 of his mates who were sitting at a table and who had been there since before 8 p.m according to a few friends who I had happen to see in the hotel bar also. Informed the manager Jean about this and she said they make exceptions if people are social distancing and that she would have a word with the barman, 4 men around a small circle table basically sitting beside each other is not social distancing. I will never stay here again I've stayed in B&Bs that are better than this place, the rooms haven't saw a paintbrush since opening, a very small TV and are really due an update. It seemed to me that we were an inconvenience for them and they didn't really care about us, this place puts the locals and their friends from the town first before their guests. I would advise people to book somewhere else if you want an enjoyable stay and be treated with respect.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC