We enjoyed our stay at Le Viking, we went with open eyes and plenty of scepticism given that we knew the recent history and what type of hotel it is and we were pleasantly surprised by many aspects, but I think it’s good to be honest.
On the plus side:
We were on a Crystal holiday and Alex, the rep, was brilliant, from the beginning, when they tracked down lost luggage, right to the end where they organised a piste basher down to our bus. It’s on the mountain so genuinely ski in, ski out. The staff are lovely and keen to do well. The food was plentiful and reasonably good to very good for 3 star half board, and get to the dining room early and bag a table with a great view. The rooms are clean and comfortable if pretty cramped and a little tired, but hey, you’re on the mountain!
On the could-be-better side:
The hotel could do with modernising, the odd new panel, etc, and a lick of paint throughout. The staff are universally young, so a bit blind to the odd grubby carpet, pile of used towels, uncleared bar tables, etc, which remain so until asked, then happily sorted. You just wish you didn’t have to ask. Public spaces are a bit limited but ok. The swimming pool, should be a real selling point, just could have been heated better, although used, you had to be pretty hardcore to stay in more than a couple of minutes, or aged 10 and blue. It would have been so much fun to spend more time in it. Finally, the spa is only a small sauna, and you quick to book it, likewise the raclette dinner - they only have a handful of the ‘machines’.
All in all, these are all small things, and I only raise them because Le Viking would be fantastic (it already is in so many ways) and somewhere we’d happily come to again - I wouldn’t want to dissuade anyone from going there.
Hotel Le Viking is located in a unique and stunning location, up in the mountains just above the Pleney Gondola. Panoramic views over snow covered mountains and down into the valley. Changing weather and changing lights created an everchanging scene.
I had read previous reviews so was ready for the snowy walk up the small slope to the hotel from the Pleney. A Skidoo collected our luggage which made it easy. Our departure was before the Pleney opened so a trip in a piste basher was arranged for us and others, which was an incredible bonus!
Staff were incredibly friendly and attentive all week. Nothing was too much for them and they were cheery and fun. A couple of minor issues with the room were sorted efficiently by a friendly handyman. The room was quite basic but that's to be expected in a ski hotel. We spent much of our time in the bar area which was a great feature of the hotel. Log fire, friendly bar staff, board games for families plus a pool table, a variety of comfy seating and stunning panoramic views. My partner enjoyed swimming in the pool. It was pretty chilly but he found that invigorating after a day skiing and reckoned it was good for his muscles!
The food was amazing all week. I particularly enjoyed making my own freshly squeezed orange/grapefruit juice every morning and the freshly baked pastries. But there were all sorts of other options too. Something for everyone. The evening meals were such a treat with as much wine as wanted. Beautifully presented, a massive variety and a relaxed and friendly atmosphere. We were there for Valentine's Day and were treated to a wonderful experience with a red rose, polaroid photo, decorated tables and the most amazing pink meringue hearts for dessert!
I didn't ski everyday, for a variety of reasons, and being positioned as it was, I could enjoy sitting in the bar infront of a log fire while the rest of my family could easily pop in at intervals through the day.
Sitting on the terrace in the sunshine at the end of the skiing day was wonderful, with a variety of treats provided between 4-5pm including cheese fondu, crepes, vin chaud, hot chocolate, madelaines.
The staff spoke very good English, which was helpful, but I also appreciated practising my French!
The skiing was wonderful with a great variety of runs and being able to ski in and ski out from the hotel was a real bonus.
Ski hire directly from the hotel (caribou) made things easy. The boot room was very hot overnight and our boots were always dry by the following morning. Worth sticking your name on hired skis as someone accidentally took mine by mistake (same make and colour but different length). Fortunately, technology confirmed it wasn't my fault and I was allowed another pair of skis.
All in all, we had a great holiday and thoroughly enjoyed our stay at Le Viking.
Had a great skiing holiday for a week staying at Le Viking with a friend.
Staff were all friendly, those working in customer service roles (reception, on the bar, entertainment etc) spoke great english and made us laugh all holiday. The cleaning staff were also extremely nice, although not all spoke much english they would always smile and say hello, made our rooms lovely daily with housekeeping and changed our towels regularly.
Facilities were fabulous, swimming pool and sauna were great after a long day skiing. On-site ski hire shop was very handy. Also had a nice cosy bar, with fires where they would put on entertainment some evenings. The rooms, although a bit dated, were extremely clean and cosy.
Food was nice, good variety at breakfast and plenty of options at dinner with soup, salad bar, mains and desserts plus free wine. You can also book in one evening to have raclette which was great fun plus super tasty. Being half board was great as it made our holiday more affordable than going out for food every evening and less hassle than being self catering as no worries about cooking or cleaning up afterwards. We did go out one evening for dinner in the town, but the food is so nice and varied at the hotel 6/7 days we ate there, when previously thought we may have eaten half and half in the hotel and restaurants in the town.
Location is perfect, ski in ski out removes all faff trying to get to first lifts or walk for ages in ski gear etc. The day you arrive and leave they use a skidoo to take your bags to/ from the hotel and the gondola (about 20 meters). The gondola runs daily until 8pm for guests, so if you want to apres at folie douce avoriaz or le tremplin morzine everyday then you can. On Saturday, Tuesday and Thursday the gondola runs until 2am, so if you fancy going out in the town you can then too.
Had a lovely week at Le Viking Hotel, the location was fabulous for getting up and out on the slopes first thing. The sun sets this side of the mountain so the views are fabulous. The evening food is excellent quality for the large variety on offer and was so good we did not venture out for food elsewhere. The raclette offered to guests is a fantastic touch and worth indulging, you need to book this at reception 24 hours in advance but it's free of charge! There is also afternoon tea on offer which is great for half board accommodation.
The manager is really hospitable and ensures guests are happy in the restaurant.
The pool is a nice touch and surprisingly warm and it's great to get in the sauna afterwards which has monsoon showers but you do have to book in advance as it gets busy.
The only minor things that could be improved would be if there was more table waiting or easy access to things like water, wine, cutlery. It would also be helpful to have slightly longer restaurant hours for breakfast and evening meal given the location of the hotel as well as longer day time bar opening hours as the outside bar is on a great location on the piste. These were minor details in the grand scheme of things and overall we had a really great stay. Thank you Le Viking Hotel!
Great value family hotel. Fantastic position with great ski in ski out facilities. Staff very friendly, dinner very good, wine included! Tried hard to entertain you on nights with 8pm last bubble up from town. Can only get back down to town for three nights till 2am .Perhaps should keep bar open beyond 11pm. Breakfast, would like a bit more choice. Slightly run down but improving. We had a fantastic week with great skiing. Nice pool !