The owner - extremely rude! Called to ask for a nice & big family room– was told that all other 'cheaper' options require cleaning & with own sheets – or 15.- per person! Pascal, the owner, promised they were best value (not true! – for example, go to ‘Lascaux Hotel’ at Montignac).
Thought the place was totally empty! Pascal - put us all in a room with 3 single bed literally one on each other. Few types: Their ‘Spa’ is actually a small - very untidy room with a Jacuzzi (lots of sand inside) and a very small ‘steam room’ (15.- per person). Even after paying the owner was saying his wife was ‘too nice’ & that we had to pay more for the Jacuzzi! Breakfast not included - 15£ per person! - go to Montignac- very cheap(2-3£ and good quality!).
Despite lovely grounds, stay was ruined by bizarre policies, rudeness and falsely advertised air conditioning. There was no mention at booking of having to clean your own room at end-of-stay to the satisfaction of the very rude Monique, and even bring your own rubbish to the city disposal! When you book a stay in a Château, you don’t expect the policies to be that of a campsite mobile home and as paying guests you don’t expect to be treated like misbehaving children. I am still raging!
We reserved about six months prior to our stay, even selecting a specific room with king bed with the help of the owner, Pascal Lefevre. A few weeks before our arrival, he wrote to say a wedding had been booked at the chateau during part of our time there, and we would have to move to a different room after three days of our five-day stay in June 2018. The bride and groom, it seemed, were to stay in the room we had reserved. We were happy to cooperate, but still thought it a bit tacky to have to move even specifically reserving the first room. This move was not presented as a request, but rather as a fact.
The chateau itself has been beautifully restored and remodeled/modernized after having been allowed to fall into some disrepair before Mr. Lefevre bought it a few years ago. Rooms have very good, hard beds and some rooms are quite large. Bathrooms are modern, carpeting thick plush. And you get the experience of staying in a centuries-old country manor (even though there are two turrets, it's really not quite big enough to call a castle). Breakfast included in our rate and served daily until 9:30 a.m., was not quite complete by American standards, as eggs were an additional 5 euros. But there was cereal, various breads and croissants, a decent selection of fruit and fruit juices.
Prices amount to a true bargain by French standards. Our five-day stay in a large room with many windows and a turret of its own (space enough enough there for a makeup vanity) came to just over $850 US for B&B. That's less than $200 a night, which is very hard to beat, especially for a 4-star place within half a mile of the famed Lascaux III cave. Wifi is also included.
All in all, a fine stay, with a lot of personal attention from the owner, who quickly took care of any small problems we had. It's an excellent place, especially at the price -- lower today than when we stayed there in 2003, long before the remodel.
My husband and I decided to book Chateau de Puy Robert for our July wedding reception. For the price we were given full use of the big reception room, terrace & gardens, and several rooms for guests. I found the contractual process very confusing and frustrating from the start, we were never quite clear what we were getting for the price due to lengthy, vague emails and fine print. For example we didn't realise until a month before the wedding that tables & chairs were not included with the venue price. The owner Pascal is happy to source these for you, at double the price you would get if you arranged it yourself. So to save on costs we booked these separately ourselves. Also we were originally told we could have use of 10 bedrooms for guests, but after we questioned an email that quoted only 9 rooms, it became clear this had changed with no notice.
All of this, and the owner's demeanour on several visits prior to the wedding, made us very uncomfortable and thinking he might cancel our contract at the last minute.
In dealing with our external caterer, he was very inflexible and even though we discussed & confirmed having pork 'a la broche' he later said the grill would be a fire hazard so we then had to change our menu.
We also had to pay in full AND transfer a security deposit one month in advance of the event, which is a little early in my opinion for a security deposit.
Everything went smoothly on the day, and with the set-up the day before, and Pascal, his wife, and the staff were lovely. Until it came to the end of the night and we were cleaning up. One guest unfortunately was sick after drinking too much (it happens at weddings!) and Pascal was very rude to him and teasing him, even while he was cleaning up the mess himself. I think this was a bit too far and we didn't appreciate it.
I also want to comment on the wooden dance floor that was installed for us was a really poor quality considering the price we were paying! It was not a nice sort of wood panel style that locks together, it looked like recycled pieces of plywood duct taped to the carpet below! I was actually worried my dress would snag on it. If they are going to continue using this as a reception venue they should invest in something a bit nicer.
The morning after the wedding (after dancing until about 3am) we had to make sure the room was completely cleared out (tables, chairs, decor, etc) and all guests checked out (including the bride & groom) by 10am. I understand this place works as a hotel but I thought they could have been a bit more lenient or offer a later check-out time at least for the newlyweds.
Overall this was a nice venue and the perfect size for our wedding (70 guests), but it is sadly not worth the hassle of having to deal with Pascal and the worry that comes along with it. If I had to plan the wedding again I would have chosen a different reception venue as I didn't see any value in booking this place, I'm not really sure what we paid so much money for in the end. We did have a great day with friends and family, but we were so worried about Pascal finding any small reason to take our security deposit that we were very cautious and couldn't really just let loose.
First of all we have to thank our hosts because they solved the issue with our reservation without any problema at all; we stayed a whole week in one of the apartments, and have to say it was extremely clean and new. It overlooked a Green field and the pool, and had a small terrace to relax, have dinner, and so.
The apartment is well equiped, you can use some shared ítems too like the washing machine or ask the hosts for assistance...they are really kind and always offering assistance. Wifi is only available in the main building, but there's a big living room you can use to connect, read or even watch TV.
The Chateau is about 2 km away from Montignac, a well equiped village with some interesting places to eat by the river, a supermarket as well as small shops, and a nice market with clothes, food, and so on. From Montignac you can reach some of the most famous places in the Dordogne área, roads are narrow but well maintained