We stayed here just after new year on something between a long weekend and a proper holiday.
The exceptional: the service level of the staff is truly exceptional, and I have yet to experience such a high level in Germany. The support staff go above and beyond to make the stay as enjoyable as possible, without it being put on, too much or coming across as affected. This clearly comes from the top down: being a family-owned hotel, the willingness to make each experience enjoyable is clear and palpable from the owners.
Another great touch was on our last day, having settled up and left the hotel, we found that our travel plans had been badly affected by inclement weather. The hotel staff were very accommodating and the daughter of the owners kindly drove us 20km to the nearest station. We both thought this was a wonderful touch, and was offered in a very uncomplicated way.
The great: the food is excellent (we opted for the Gourmet menu), and does not leave you bloated or stuffed afterwards. Compliments to the chef who is an especially talented with concocting new delicacies at the salad buffet. The spa area was also excellent, and we enjoyed the generously sized swimming pool and sauna area. I would recommend couples go later in the evening to avoid being ‘disturbed’ by children playing in the pool (the hotel is extremely family friendly and thus also attracts families). The hotel organized daily activities, and we joined one of the walks. It was led by the very knowledgeable Andi, who we also understand is a “sauna expert”. I now go into the sauna with supreme confidence about what I’m doing and why :-)
The good: the room (classic) was a nice size and we were very comfortable. The decor is very classical (I.e. alpine style), which I very much like but is admittedly not for everyone. The hotel is very very clean.
The bad: the only black mark in the whole experience was the WiFi in our room and in one of the communal rooms. We were unable to use it for most of our stay, whilst the hotel staff tried diligently to fix it. The hotel building blocks out much cellphone reception, so we had to rely on the WiFi. They offered many helpful solutions, but we were ultimately inconvenienced as we also needed to do some work. The hotel were very understanding, and compensated for our troubles in a very fair way.
Overall: No bad feelings about the minor inconveniences and an overall exceptional experience. Easy 5 stars.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC