I travelled this summer in a expectation of five stars Hotel and what I got was a shot hole. The employees were very impolite and made me wait for over 3 hours on the lobby for a solution to a reservation that could not be found! When I bought the package with TUI itself!!! My friend’s room was invaded during the night by employees, we were promised a place by the private pools and never got it! Dirty place! Totally NOT RECOMMENDED
I travel alot and i pick my hotels carefully,
Pictures at booking websites doesnt look like the actual..
When we arrived we carried our luggage.. There was no bellboy untill we complained.
Second problem was the smell of the room when we first walked in. Smelled like sewage.
Third problem its was so hot in the rrom and the AC doesnt work well.. Complained twice about it and they told me it cant be better.
Room temperature wasnt lower than 25 with the AC on for 10 hours.
Last thing i wanted to say when we had dinner at the big buffet they have... Food doesnt taste good at all
I believe they have low standards for 5 star hotels.
Example for that.. The telephone device they hace in the rooms in old enough and outdated, however the problem is they dont have a phone directory on it or next to it.. So when you want to call the reception you have to guess their # and dial.
Also the toilet in mounted to the wall so hight which is not appropriate at all..
And thats not the end of the list...
I dont have more time for this...
We stayed at TUI Sensimar Ulysse Palace in Djerba, Tunisia for 3 nights.
Upon arrival no room was available and we had to wait on the lobby for more that 3h.
According to the impolite and very unprofessional reception manager, Mr. Issam, our reservation did not exist - notice we booked everything with TUI Belgium (plane hotel and transfers).
The accommodations provided did not meet a standard of cleanliness and quality to be expected from this type and price of hotel and instead we were accommodated in an area under construction (as you can confirm from all the attached photos).
Non working safe/fridge, door hangers falling.
Entering the room while we were sleeping without permission
As you might imagine by the above description our trip to Tunisia was not pleasant, instead it caused us stress, annoyance and disappointment with the service.
The images of he hotel they sold us on the office were not matching what we encounter there.
At the end they offered us 50€ for all the troubles caused... which is even more insulting. I was not expecting this from TUI.be
We had a very good time in Ulysse Palace. We’ve been there for a week, but we rested and “recharged our batteries”.
Hotel is renewed and looks great. If you read an opinion that it is old and not nice it was from before. New design is modern and elegant. Room was comfortable and clean.
Hotel is next to the beach, also there are two pools available (one smaller inside, with warm water and one outdoor with colder water). Another pool is part of spa.
Good is good but not great. There is a great variety and you can choose from local and international cuisine. Theme nights are nice touch.
There is a big spa center in the hotel and it is really good (with reasonable prices). It is great to go there few times during your stay and have a peeling, massage or traditional hammam.
The staff was very nice, polite and kind. They all speak very good French, but not all speaks English. We were very happy about room service.
There are no children in the hotel and for us it made a big difference. It is calm and quiet.
I highly recommend this hotel if you are looking for rest, lots of sun, good value holidays and a bit higher standard.