Visited twice on our trip to Tuscany both for 3 nights.
COVID procedures - wear masks indoors all times (apart from your room), you don't need to wear when sunbathing, keep distance where possible, enhanced cleaning, the place felt spotless. Breakfast is an ok selection, I did have to chase for a coffee in the morning and used tables were not cleared very quickly. Breakfast was served to you so you didn't have to share touching of utensils etc.
Our first room was modern and had a small balcony (with only one seat) and faced the pool. Our second room felt more modern (USB ports etc) but the bathroom felt dated. The air con was nowhere near as strong in this room and as it faced the front of the hotel the sun beamed in early evening making it very uncomfortable (it was 37 degrees outside). There was a beautiful view of the Tuscan hills however no seats on this balcony at all.
We used the hotel gym which was small but efficient. Again, we felt the air con was not very strong in here.
The staff were friendly in general however my feedback would be for them to be as attentive to non-italian speaking guests as they were with italian speaking guests.
Hotel was really lovely, relatively quiet so we had no problem getting a bed by the pool, might not be quite so easy if the hotel was full.
We were upgraded to a Junior suite which was amazing.
Montecatini-Terme is Definately a place worth visiting and very easy to get to in the train.
The hotel is in a good location, about 10 mins walk from the train station and close to lots of nice restaurants & bars.
The hotels (and maybe the area as a whole?) seems to be more a base for coach trips and cycle tours etc. Not many guests seem to be there long term.
This hotel is very much a tale of two halves. The side where reception is modern and stylish - this area includes the pool and restaurant. The pool area was quite quiet while we were there and no problem getting a bed.
However the other part of the hotel (where we stayed in a ‘classic room’) is extremely dated. The rooms (plus corridors, stairs & lifts), I assume were very modern in the 80’s but have not updated since. There was even a phone next to the bidet and padded doors! There was also no shower curtain over the bath so water went everywhere and the jacuzzi didn’t work. I have just seen on a previous review the rooms will be updated- however confirm before booking and if they are not, save your money and book elsewhere if you are going for a cheaper room (especially if you don’t plan to use the pool area!).
The breakfast was ok, a good selection but I had pancakes a few days. Sometimes they were fresh, one day they must have been from the previous day as they were cold & dry! The pool bar was very expensive for drinks (compared to nearby restaurants/bar), didn’t try any food.
I stayed here for four nights in early September as part of a group booking. The hotel is in a good location, very close to a park, old spa buildings and not far from the town centre.
First impressions of the room were favourable; a reasonable sized room, with modern fittings. The bathroom had a walk in shower and had a sort of 'mineral / sea water' smell, but this may have been due to the cleaning materials used. The room had a small balcony overlooking the road in front of the hotel with one chair (no table).
The room had the usual mini safe and fridge, plus a phone. We were supposed to get wake up calls each morning, but after the first day, these didn't happen. The air conditioning in my room didn't seem very efficient (the temperature outside was 30 degree plus), even with all the doors and windows closed and the AC on the lowest temperature and highest setting. I found it difficult to sleep as the room was so warm.
We had mostly half board during our stay with dinner in the hotel most evenings. Breakfast had a range of meat, cheese, bread, fruit, and cereals plus eggs and bacon, although there didn't seem to be any variation over the four days we were there. Dinner (for our group, it may be a different offering for individual guests) was substantial in quantity, sometimes very good, but not always, Roast chicken one night was rather dry, but pasta courses were usually better.
Apart from the inefficient air conditioning, my main concern about the room was the poor sound insulation between rooms. Whoever was in the room next to mine had the TV on very loudly; so much so that I ended up leaving the room rather than being able to relax in it. On one evening, our group went out for dinner and at around 11.45 pm we returned and a member of the hotel staff was asking the occupant to keep the volume down as someone else had complained. The next day the TV was on as loud as previously. Anecdotally I was told my next door neighbour was a hotel regular.
Another member of our group commented over breakfast one morning there was a dog in the room next to them and they'd been woken up at hours when they could have reasonably be expected to be asleep, by the dog barking and whining.
Other minor niggles included no plug points near the bed, no peep hole to see who may be at the door, and a shelf by the bed which wasn't firmly fastened to the wall and which sloped down. There was also a green light above the door, presumably to indicate the door in the event of an emergency at night; but it was very bright and meant the room was never dark at night.
Very enjoyable stay. Went half board. Very good food. Excellent location. Lots of reasonably well priced on road parking. For the money this was excellent. Room was good with air con. The corridors are very "tired" however perfectly acceptable. Good service. Would happily stay here again.