We stayed at the Hilton Moorea Dec. 2019 and LOVED it...everything except how rude most of the front office staff is. So we were SO looking forward to going back at the beginning of Jan. 2021. Boy, how disappointed we were. The response to COVID was over kill. I am all for feeling safe, but taking away so much from guests was to necessary. Only the creperie and the pool side restaurant were open. We do not like crepes, so we only had the one option for lunch and dinner. Same small menu for both much and dinner. The breakfast was amazing! Happy hour was ok...but now it is at the same pool side restaurant, with no snacks provided anymore. Spa is also closed. The rooms are getting run down...fast. Barbara at the front desk is quite rude. I have read 100's of the reviews on here and SO many talk about Brenda, and the entire front desk staff being so rude, yet nothing seems to be getting done about it. Why Hilton is allowing this is beyond me, We travelled to Taha'a and Bora Bora after our stay at the Hilton and talked to quite a few other guests who had stayed at the Hilton, and all said they will never return. Moorea is a beautiful island and I hope people go visit it....just do NOT stay at the Hilton. It needs a major front desk staff over haul and renovations,
We loved staying here! The room was super spacious, and we loved having our own pool to cool off in & the porch to drink coffee in the morning. What a treat! The staff is so friendly. There are tons of fish if you go snorkeling on the beach, and if you go to the creperie at night - you can see sharks swim by! You can kayak and SUP too. We spent 2 nights here. The first night we went to Rudy’s for dinner (delicious & they pick you up for dinner). The second night we realized prices are comparable to eating elsewhere (even the little shacks on the roadside), so we stayed at the resort for dinner and loved it. The breakfast buffet is great too!
The Hilton Moorea is a mediocre hotel dropped in the middle of a natural paradise. Without a doubt, Moorea is phenomenal. The warm, blue ocean waters, the perfect climate, the natural beauty, and the quaint, small-island feel make it one of my favorite island destinations. The Hilton Moorea however, needs to do better. The property takes advantage of the natural beauty and charges guests accordingly without actually investing in their own product.
The rooms are in desperate need of attention. The furniture looks like it hasn't been refreshed since the late 90's or early 00's. The flooring is scuffed and the room just had an overall tired, antiquated feel. The nightly charges, however, were more in line with what you would expect from a property that actually put a bit of capital into improving the guest experience.
Room service was typically expensive, unfortunately, the options were limited. The breakfast buffet, however, was plentiful and the quality was acceptable.
The gym is a bit of a walk from the main property (across the street). If you're going to the gym however, you clearly want to workout so this shouldn't be too big of an issue. The gym itself is small but there is enough equipment to get a good workout in.
The beach and pool are pretty average but when you are escaping a Chicago winter, even an average Tahitian beach is pretty great. Again, this is an area where the Hilton can do better. The seaweed and moss frequently covered parts of the beach. While that is obviously a natural occurrence, I couldn't help but think of all of the resorts I've been to in the Maldives where staff are constantly cleaning the shoreline.
The staff were overall kind, professional, and helpful. I didn't feel like anyone went out of their way to be overly helpful but the level of service was definitely appropriate. Nothing exceptional or horrible.
I think the Hilton Moorea Lagoon Resort and Spa is the best property on Moorea, but there are limited offerings on this particular island. Moorea itself is great and definitely worth a visit. I left the resort feeling refreshed and revitalized but it ha very little to do with Hilton's efforts and everything to do with Moorea's chill vibe and the phenomenal natural beauty that this island hs to offer. Hilton, please invest a bit of money into refurbishing and revitalizing this resort. You could have something really great to offer if you would do that.
Lucky enough to have a 10 day vacation in Tahiti. Six days at the Manava resort and four days at the Hilton.
I booked with a travel agent Rozy at
Allara Travel ,Who got us a fantastic deal on the entire trip. She was able to get us a two day upgrade and complementary breakfast at the Hilton. Very grateful for this ❤️👍🏼❤️👍🏼
Barbara the front desk manager checked us in we must say that she has a very difficult sense of humor borderline arrogant borderline rude and very combative. Which was a very unfortunate start to our check-in.
We checked into room 69 which was an overwater bungalow facing the shore.
very nice ,kind of noisy ,beautiful view of the water in front of the resort alas the bed was hard as stone and nothing could be done about it. The room is clean and and one can’t complain about being there. But After complaining of the unbelievably uncomfortable bed we were able to move to room 88 which lucky enough was sunset facing which made the trip a different experience .Sitting on the deck watching the sunset over the water is a magical experience. Which we would not have if we were in the garden rooms.
Very disappointed in the pool. No shade structure just umbrellas. Made the pool very uninviting. The Tahitian sun is very hot and shade is a must. This is a terrible oversight on this otherwise fantastic resort.
The breakfast buffet was $30 a person the staff was very nice the buffet was not extravagant but was adequate. All of the staff apart from one made us feel welcomed and made us feel special and really helped to make the experience worth it. The $20 cocktails on the beach are hard to swallow but on vacation one must splurge. The crêpe restaurant was fantastic The staff could not have been more accommodating and really made us enjoy the resort.
Given the opportunity to go back I would decline and book a different resort. Especially for $700+night
In the middle of my stay I wrote the review below Subsequent events prior to leaving, and staying at other similarly priced as well as cheaper hotels and being much happier is causing me revise it down to a lower rating. I know it's long, but I re-post the original review below with issues that arose later pointed out after.
Nice Hotel with greatly reduced amenities due to COVID
Review of Hilton Moorea Lagoon Resort & Spa
Reviewed 1 week ago
I am currently staying at the Hilton Moorea. Friendly staff, and as I booked in advance very fair room rate and prices for French Polynesia (even if they would be high compared to Hawaii). In honesty, knowing what I know now, I would probably have booked at the Sofitel though. Staff is friendly, breakfast is fine, and dinner and lunch are quite good. Also the location is lovely. However, Hilton has gone to the extreme when it comes to COVID restrictions. Spa is closed, no beach or pool towel service, Polynesian show and fine dining restaurant closed, room is cleaned only upon request, Some may find this comforting, but many of us who have travelled 16 hours on a plane to get here have a slightly higher tolerance for risk. This is above and beyond the standard in French Polynesia of other hotels. I expected mask wearing in public spaces and social distancing but not half of services to be cancelled. Having a good time, but looking forward to my nights in Bora Bora, Tahaa, and back on the main island of Tahiti to have a bit of freedom. If Hilton is going to go so far above local restrictions and customs this should be made clear time at time of the booking, and even a free drink each day or a daily credit as offered when a resort is under construction would be a nice acknowledgement of the greatly reduced amenities. I feel bad for those who paid rack rate or are not also staying elsewhere during their trip. Hotel would be excellent outside of COVID.
Reasons for revisions and lowered rating:
1) One day I forgot my mask going to breakfast. I went to the front desk thinking they would gladly give me a disposable replacement. I was told it would cost 100XPF. That's only one dollar, but it's not the money. It's the cheap, non-gracious way to treat a guest at a resort who is spending a significant amount of money on the room and extras. Safety first as long as you pay a nuisance fee to get it.
2) I left what I thought was a very thoughtful detailed review. The review posted right next to mine on trip advisor received a duplicate response from management. Our reviews were both detailed and shared some of the same points, but regardless each of us took time to write thoughtful reviews and it was lazy and sloppy to post duplicate responses. I know the value of using templates, but could at least one or two words have been changed to at least give an illusion of personalization?
3) The hotel has eliminated most amenities, but chose to go on with their expensive mandatory reveillons for both Christmas and New Years. So it's too risky to open the fine dining restaurant or have a Polynesian night, but when the hotel can charge a large amount of money for a dinner and not give guests an option then it's ok? Hypocrisy? In fairness, I arrived just after the first reveillon and left the day before the New Year's eve one, but some guests who are now staying at the same hotel on Tahaa said it was not a good experience so it's not as if your giving a service that guests are demanding.
4) I acknowledge that I have no right to late check out. However, check out is at 11am and my car was at 12:45. I asked to check out at noon and was told that was not possible. Hilton says it leaves room empty 24 hours between guests. If that is the case they could have let me use the room an extra hour, and still have had 2 hours to clean it (26 hours if they are able to clean during "airing out" period before a new guest) Just another example of caring more about policy than doing what is right for the guest and creating loyalty. If it breaches stated policy and it requires any additional work or nominal amount of money, the automatic response is just to say no and to offer no alternatives. Once again If I was paying $250 for night at a 3 star this would be expected, but at an expensive 5 star, the lack of willingness to go above and beyond is shocking.
5) I have stayed at 4 other hotels during my trip to Polynesia. Every other one has shown more hospitality, respect, and flexibility to their guests. Not everyone writes reviews, but I was on a tour with 3 others today on Tahaa who are also wrapping up their vacations. All had issues, all said it was by far their least favorite hotel, and when returning they will stay at the Sofitel or just skip Moorea.
I write this hoping it helps others, and that management may actually read it, take a look at the way the hotel is run, and realize that focus needs to be returned to the individual client without a rigid adherence to rules if it is more convenient for you, and that running the hotel the way it is being run (even during COVID) is very likely causing it's reputation to be damaged, It's a beautiful location with many good staff that could be so much better than it is.