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at Park Hyatt Vienna
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US$456
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Free cancellation until 21/03/13
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Room review highlights
... the food are awesome, and my favorite place is the Living Room where I enjoyed my whisky a lot. Also, Park Hyatt Vienna...
... the best. Everything from the staff, restaurant, spa, bar, room was absolutely fantastic. I cannot fault the hotel...
... have dinner in the probably most extraordinary dining room we have ever witnessed. But even the most delightful...
Most popular question about the rooms
... for me to sleep comfortably (19-20 C or 66-68 F). How is the air con in the rooms/suites? Is it better in some room or suite categories? Any guidance will be much...
Answer from ParkHyattVienna
Dec 2016 |
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Featured room amenities
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Reviews that mention rooms
Write a reviewPark Hyatt Vienna is an excellent choice,not only to celebrate special occasion, but also for a weekend getaway. All the staff are friendly, clean everywhere, the food are awesome, and my favorite place is the Living Room where I enjoyed my whisky a lot.
Also, Park Hyatt Vienna is strategically situated right in the middle of all the best shops in Vienna. I will definitely come back and let everyone in the Hotel pamper me again.
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Monique Dekker, General Manager at Park Hyatt Vienna
Responded 08 Nov 2020
Dear rowenabcunanan, Thank you so much for choosing Park Hyatt Vienna during your recent stay at the city as well as for taking the time to sharing this amazing rating and your kind words on TripAdvisor.com. I am delighted to know that you felt very comfortable during your stay at the property and that you enjoyed the offered service and facilities - much appreciated. Many thanks for sharing the kind words about the service and the quality of the received service, the food and about our 1824 Living Room. My team and I are looking forward to welcoming you back again - hopefully in the not too distant future. Please be assured that we will again take good care of you. With my best regards, Monique Dekker Area Vice President / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
I have stayed at most of the 5 star hotels in Vienna and Park Hyatt is by far the best. Everything from the staff, restaurant, spa, bar, room was absolutely fantastic. I cannot fault the hotel whatsoever. The best stay in Vienna!
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Review collected in partnership with Hyatt Hotels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 Helpful vote
Helpful
Response from Monique Dekker, General Manager at Park Hyatt Vienna
Responded 29 Oct 2020
Dear 819amit, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property as well as for taking the time to sharing this amazing rating and your kind words on TripAdvisor.com. I am delighted to know that you felt very comfortable during your stay with us and that we could make your Park Hyatt Vienna experience a unique one - thank you so much for sharing these kind words about the team and our facilities. It goes without saying that your wonderful feedback will also be shared internally. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future! With my best regards, Monique Dekker Area Vice President / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
+1
The Park Hyatt Vienna is located inside a former bank Palais within the borders of Vienna's Inner City and surrounded by luxurious boutiques. Most major places of interest for tourists can be reached on foot in few minutes and most underground as well as an abundance of tram lines are available in closest proximity. Nonetheless, the historic square the hotel faces is very calm, which adds to the building's exceptional charm.
Speaking of the building: The palace-like premise is decorated in a unique Art Deco style and even if you do not choose the Park Hyatt as an accommodation, you should absolutely have dinner in the probably most extraordinary dining room we have ever witnessed.
But even the most delightful environment, a huge and most beautifully decorated room or the most professional and friendly welcome by guest experience employee Claudia were not able to distract us from the milk-like coloured water from the sink, which had us refrain from drinking tab water at the hotel. This was a shame due to the normally extremely high water quality in Austria. Furthermore, the air conditioner did not work at all and our room was extremely hot, which was very unpleasant on a hot summer day.
After having placed our complaint at the front desk, no technician had been able to fix the situation and only after a personal check, Concierge Karim, who supported us in the friendliest and most diligent way imaginable, took matter into his own hands and upgraded us to an amazing Suite facing the town square. The bed was perfectly comfortable, the marble bathroom left no desire dissatisfied and the most spacious and pleasant rain shower added to an extraordinary vibe of luxury. Finally, the air conditioner worked all fine, but already in the next morning it broke down, alongside one of the curtain controls and the "Do not disturb" function. What an annoying start into the new day!
We were lucky though, Claudia was shocked to hear about our most recent encounter with technical malfunctions. She personally made sure that all errors were taken care of on the same morning and she even sent a chilled bottle of Bollinger Champagne to our room, which made us forget anything we may had disliked earlier.
Another wonderful add-on was the breakfast, which is for sure one of the best we have ever had: From local egg specialties to the freshest and juiciest fruit salad one can imagine the a la carte selection left no wish unfulfilled. Furthermore, the coffee, the sparkling wine and especially the breakfast location and service were outstanding. Our special thanks to Adriana who spoiled us with her service from heart, which will remain unforgotten despite the impression that she and her colleagues were understaffed at times.
Another aspect we would like to mention is the very effective housekeeping team: our room was always perfectly clean and also the turn-down service worked perfectly - even despite the currently difficult business environment.
Upon check-out the team even removed 50 percent of one room rate from our invoice to make us forget our bumpy start. We must state that in total, there would have been no better or more extreme ways to deal with our early dissatisfactions than those chosen by the hotel to make up. Thanks to Claudia, Karim, Adriana and their colleagues we will remember the Park Hyatt as one of our top hotel experiences worldwide.
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3 Helpful votes
Helpful
Response from Monique Dekker, Geschäftsführer at Park Hyatt Vienna
Responded 14 Sep 2020
Dear Stefan K, Thank you so much for choosing Park Hyatt Vienna during your recent stay in Vienna as well as for taking the time to sharing this amazing review on TripAdvisor.com. I am delighted to know that you enjoyed very much your stay with us and that you felt comfortable with the service received from the team, especially from Claudia, Adriana and Karim – please be assured that I will share your wonderful words with the team. We could also convince with the breakfast, the ambience and the location of the hotel – much appreciated. At the same time I would like to sincerely apologize for the technical inconveniences during your stay, this should definitely not happen and certainly I will forward your feedback to our engineering team as well to avoid such situations in future. However, I am glad that my team could handle the situation to your satisfaction and that we could turn this negative experience at the end to a comfortable one. It would be our great pleasure to welcoming you back again - hopefully in the not too distant future. Please be assured that we will again take good care of you. With my best personal regards, Monique Dekker Area Vice President / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
We stayed at this hotel for one night only on our way to Croatia. It's a beautiful, ideally located hotel in the center of Vienna. The basic room was modern, larger than expected, with a large bathroom. The bed and the mattress were very comfortable; thus, it enabled the good night's sleep. Breakfast was delicious with a variety of choices. The common areas, as well as the entire hotel, are well maintained, the staff is very professional and courteous. Forty euros per day underground parking is available nearby. When I am back in Vienna, I will definitely be staying here again.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 Helpful votes
Helpful
Response from Monique Dekker, Geschäftsführer at Park Hyatt Vienna
Responded 10 Aug 2020
Dear PrzemekWicz, Warmest greetings from Park Hyatt Vienna! Thank you so much for choosing our property as well as for taking the time to sharing your kind words on TripAdvisor.com. It is wonderful to know that we could make your stay a top stay, living up to your expectations in all areas of the hotel - much appreciated. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future! With my best regards, Monique Dekker Area Vice President / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
StreetPretzel wrote a review Jul 2020
North Billerica, Massachusetts350 contributions115 helpful votes
My stay at the Park Hyatt was excellent. The hotel is beautiful, and the location is convenient to the best areas of Vienna to visit (museums, restaurants, shops, etc.). The staff was very helpful, the room service was stellar, and entire experience was enjoyable.
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2 Helpful votes
Helpful
Response from Monique Dekker, Geschäftsführer at Park Hyatt Vienna
Responded 27 Jul 2020
Dear StreetPretzel, Warmest greetings from Park Hyatt Vienna! Thank you so much for your recent stay with us as well as for taking the time to sharing this wonderful review with all the TripAdvisor.com users. I am pleased to know that we could make your time at the property an asolutely unforgettable experience - I do very much appreciate your kind words about the hotel in general, the location and the staff. My team and I are very much looking forward to welcoming you back again - hopefully in the not too distant future! With my best regards, Monique Dekker Area Vice President / General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Questions & answers about the rooms
Answer from ParkHyattVienna
Dec 2016 |
Dear Bill,
greetings from Park Hyatt Vienna and many thanks for your kind message. It is great news that you are planning a trip to Vienna in October and are interested in our lovely property.
It is my pleasure to inform you that all our rooms and Suites are furnished with air condition and you can regulate the temperature through panels by yourself. Please rest assured that cooling the room down to 19 or 20 degrees is no problem at all.
If you need any assistance for your room availability inquiry please do not hesitate to contact us directly.
We are more than delighted to help you with any questions or wishes.
We would be pleased to welcome you to Park Hyatt Vienna in October.
With my best regards,
ALEXANDRA SOILACHER
Reservations Agent
Park Hyatt Vienna
Am Hof 2
Vienna, 1010 Austria
D. + 43 1 22740 1154
F. + 43 1 22740 1295
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