This is my first trip advisor review. I was forced to create an account due to this experience.
When we reached there, the receptionist checked us in and we were taken to our rooms. Then the shock - AC meter has a note on it saying it is not working. There was No phone in the room(yes, they don't believe in serving customers at all) so we went downstairs and inquired to change the room. They said that none of the hotel ACs are working since MONTHS due to renovation going on in the hotel and this will be the scenario for NEXT FEW MONTHS as well! This was so ridiculous. They did not inform us when we booked and did not have the least courtesy to tell us while checking us in! Now, they arent concerned at all we see. So we asked if we could get a fan. They said No. They have Any! WOWWWW. So, basically we spent 3 nights in the hotel keeping the window open (the window and its parapet had bird poop stains on it). So, we ended up breathing dirty air and had uncomfortable sweaty nights. Vacation spoilt!
If hotel is under maintenance and AC are not working than as being a part of service industry its your duty to provide basic facility like FAN as a option anyhow and and if you could not even provide or manage to arrange such small facility then it show your capability and it’s a question mark on your Brand also.
Now, after coming back from the trip, I have been following up with them via calls (well, they don't have an email id) and fillip up contact forms on their website everyday! But, no revert!!!!
Additional problems - Cleaning was ridiculous. They only folded the sheets and replaced the towels and napkins. No cleaning of carpet. No cleaning of linen. We don't mind if you use the same bedsheet but at least clean it!
We are very disappointed with the service and treatments given!
We have been trying to get some compensation from them. But, I doubt if I will even get a sorry from them. Forget the money!
Unfortunately, I was a guest in Arena city hotel in Salzburg from 10.-12. April 2019. which is under reconstruction and renovation (second floor, and hotel building exterior). We couldn't enter our rooms until 17:00h because of construction works with extremely loud and unpleasant concrete drilling sounds. The interior of the hotel was awful, the walls are dirty, carpets are worn out and covered in sand and other construction site filth. Our room on third floor was equipped with old and worn furniture from `70s, with no room heating, although the outside temperature was 5 ͦC. Room was dark with small window, overlooking the construction site with thick layer of dust on it. In spite of everything the personnel on the reception were extremely unpleasant and rude. Worst thing that happened was getting jammed in the elevator that was used by the guests of the hotel and the construction crew to move heavy equipment and materials. After a while after we were unjammed in the hotel basement, which was dark and filled with trash, receptionist who unjammed us didn't even apologise because of the problems, in fact he was so rude that he started yelling on us and threatened us with 500 eu penalty for rescuing us. Recommendation for everyone, don't stay in this hotel, don't even pass near this hotel it is dangerous like every construction site. Here are just some photos of the so called hotel.
We stayed here two nights, compared to other hotels nearer the centre, but the public transport is right outside, and it's too far to walk. Great breakfast, clean rooms, but as mentioned in other reviews a bit tired. We booked through Booking, which advertised the rooms as having air conditioning and a room safe, neither of which they have. Overall we were satisfied
I arrived here on the night of 11th July 2018. It was necessary to take a taxi from the train station. At the time of my arrival a large group of Spanish tourists were checking in. Their guide complained that in 7 weeks WiFi had not worked and the one guest computer was still broken. Later that evening in the bar area I was ignored by the staff member for a good 20 mins. There was no place to obtain fresh water to drink. My room was rather nice and fine for one night. The breakfast was very nice and I found the morning staff to be superb. I should mention a lot of noise at night from the adjacent road.
The food and service was very good -- actually everything was great. The room just need updating: hard mattress, only 3 coat hangers per person, mostly cosmetic updating that would really help this facility.