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All You Need to Know About the Rooms
at FourSide Hotel Salzburg

Room/Suite (61)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... on it saying it is not working. There was No phone in the room(yes, they don't believe in serving customers at all) so we...
... and covered in sand and other construction site filth. Our room on third floor was equipped with old and worn furniture from...
... which advertised the rooms as having air conditioning and a room safe, neither of which they have. Overall we were satisfied
Featured room amenities
Hot Tub
Safe
Desk
Hair Dryer
Telephone
Internet
Wheelchair Access
Baggage Storage
Wifi
Bath / Shower
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Reviews that mention rooms

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TravelNirvana wrote a review Jun 2019
3 contributions1 helpful vote
This is my first trip advisor review. I was forced to create an account due to this experience.
When we reached there, the receptionist checked us in and we were taken to our rooms. Then the shock - AC meter has a note on it saying it is not working. There was No phone in the room(yes, they don't believe in serving customers at all) so we went downstairs and inquired to change the room. They said that none of the hotel ACs are working since MONTHS due to renovation going on in the hotel and this will be the scenario for NEXT FEW MONTHS as well! This was so ridiculous. They did not inform us when we booked and did not have the least courtesy to tell us while checking us in! Now, they arent concerned at all we see. So we asked if we could get a fan. They said No. They have Any! WOWWWW. So, basically we spent 3 nights in the hotel keeping the window open (the window and its parapet had bird poop stains on it). So, we ended up breathing dirty air and had uncomfortable sweaty nights. Vacation spoilt!

If hotel is under maintenance and AC are not working than as being a part of service industry its your duty to provide basic facility like FAN as a option anyhow and and if you could not even provide or manage to arrange such small facility then it show your capability and it’s a question mark on your Brand also.

Now, after coming back from the trip, I have been following up with them via calls (well, they don't have an email id) and fillip up contact forms on their website everyday! But, no revert!!!!

Additional problems - Cleaning was ridiculous. They only folded the sheets and replaced the towels and napkins. No cleaning of carpet. No cleaning of linen. We don't mind if you use the same bedsheet but at least clean it!
We are very disappointed with the service and treatments given!

We have been trying to get some compensation from them. But, I doubt if I will even get a sorry from them. Forget the money!
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Date of stay: June 2019Trip type: Travelled as a couple
Rooms
Location
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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NS1 wrote a review Apr 2019
5 contributions
+1
Unfortunately, I was a guest in Arena city hotel in Salzburg from 10.-12. April 2019. which is under reconstruction and renovation (second floor, and hotel building exterior). We couldn't enter our rooms until 17:00h because of construction works with extremely loud and unpleasant concrete drilling sounds. The interior of the hotel was awful, the walls are dirty, carpets are worn out and covered in sand and other construction site filth. Our room on third floor was equipped with old and worn furniture from `70s, with no room heating, although the outside temperature was 5 ͦC. Room was dark with small window, overlooking the construction site with thick layer of dust on it. In spite of everything the personnel on the reception were extremely unpleasant and rude. Worst thing that happened was getting jammed in the elevator that was used by the guests of the hotel and the construction crew to move heavy equipment and materials. After a while after we were unjammed in the hotel basement, which was dark and filled with trash, receptionist who unjammed us didn't even apologise because of the problems, in fact he was so rude that he started yelling on us and threatened us with 500 eu penalty for rescuing us. Recommendation for everyone, don't stay in this hotel, don't even pass near this hotel it is dangerous like every construction site. Here are just some photos of the so called hotel.
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Date of stay: April 2019Trip type: Travelled on business
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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brydozcz wrote a review Aug 2018
Trutnov, Czech Republic30 contributions48 helpful votes
We stayed here two nights, compared to other hotels nearer the centre, but the public transport is right outside, and it's too far to walk. Great breakfast, clean rooms, but as mentioned in other reviews a bit tired. We booked through Booking, which advertised the rooms as having air conditioning and a room safe, neither of which they have. Overall we were satisfied
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Date of stay: August 2018Trip type: Travelled with family
Location
Cleanliness
Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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ChristopherAuckland wrote a review Jul 2018
Auckland358 contributions206 helpful votes
I arrived here on the night of 11th July 2018. It was necessary to take a taxi from the train station. At the time of my arrival a large group of Spanish tourists were checking in. Their guide complained that in 7 weeks WiFi had not worked and the one guest computer was still broken. Later that evening in the bar area I was ignored by the staff member for a good 20 mins. There was no place to obtain fresh water to drink. My room was rather nice and fine for one night. The breakfast was very nice and I found the morning staff to be superb. I should mention a lot of noise at night from the adjacent road.
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Date of stay: July 2018Trip type: Travelled on business
Room Tip: An inner room away from the road
Value
Service
Sleep Quality
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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KathyBlomquist wrote a review Mar 2018
Hammond, Louisiana24 contributions11 helpful votes
The food and service was very good -- actually everything was great. The room just need updating: hard mattress, only 3 coat hangers per person, mostly cosmetic updating that would really help this facility.
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Date of stay: February 2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from ArenaCityHotel, Manager at FourSide Hotel Salzburg
Responded 19 Apr 2018
Dear Kathy, thank you very much for taking the time to write a feedback. We are glad to hear that you enjoyed your stay in our house. We have a renovation of our rooms planned and hope to welcome you again very soon! Best regards Helmut Sommer General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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