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All You Need to Know About the Rooms
at Hotel Spa Termes SERHS Carlemany

Room/Suite (54)
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Guests1 room, 2 adults, 0 children
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* Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Room review highlights
... good beverage selection in restaurant. We got a nice corner room with french-balcony overlooking the mountains, the mountain...
... day before a sumptuous continental breakfast in the dining room overlooking the cascading river. Is it only Spanish hotels...
I have no idea how this hotel is rated 4*. Our room was cramped and had minimal facilities; no tea/coffee making, for example....

Reviews that mention rooms

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raimonds2020 wrote a review Feb 2020
Parnu, Estonia7 contributions
All the stars of this hotel are honestly deserved - cleanliness and comfort, professional staff, very rich breakfast, delicious menu and good beverage selection in restaurant. We got a nice corner room with french-balcony overlooking the mountains, the mountain river and the neighbors` garden, they kept goats and chickens - wasn`t it delightful in the endless urbanization! And spa - it was so great that we forgot to go to Caldea, which we were sure to visit. And so all week long.
P.S. Special thanks to the masseuse, this little woman did wonders with over hundred kilos man.
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Date of stay: March 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Aitor R, Room Division at Hotel Spa Termes SERHS Carlemany
Responded 25 Feb 2020
Thank you very much for your valued stay at the Hotel Spa Termes Carlemany Andorra SERHS with the highest score, Raimond I! Nothing pleases us more than to know that our guests enjoy a wonderful stay with us. We would like to say you thank you for your comments and absolutely we will transmit it to our spa staff. We look forward to welcoming you again in Andorra with future opportunities. Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Curiosity588542 wrote a review Jul 2019
18 contributions10 helpful votes
Although not quite central, it's not too far down the hill to the main shopping area and the restaurants - ten minutes at most. The hotel itself is well appointed and has hidden extras which make the very competitive pricing even more of a bargain. After a fairly long but exhilarating drive from Perpignan, we enjoyed a relaxing afternoon by the swimming pool. This is one hundred yards up the road from the Hotel but free to use by guests. The dramatic mountains provide a reminder that you are over three thousand foot above sea level, having sat round a few pools over the years, this is way up there in terms of the view. The hotel also has a natural hot spring spa in the basement which is free to use, a great way to start our day before a sumptuous continental breakfast in the dining room overlooking the cascading river. Is it only Spanish hotels that provide cava for breakfast? We were unable to resist and felt decadent enjoying our mimosas alongside scrambled egg, chorizo, ratatouille and various patisseries. There is parking attached to hotel, next door to the swimming pool. If you do bring a car however, a word of warning. We were told at reception that we could park the car in the "reserved area" outside hotel to offload our luggage. For perhaps first time in my life I will accept it probably was my fault that I mistook the reserved area for a bus stop. After checking in and leaving Karen an Ellie to go up to the room, I returned to find a serious looking hombre in a high viz vest checking out my car and about to tow it away. He spoke no English. I speak pigeon Spanish. I appealed to his better nature. He did not have one. I had to follow him to the police station where his colleague spoke a little more English. She smiled. We talked some more. My hopes were raised that common sense might prevail. All I managed was to fill the gap in her English vocabulary with the word for "fine" . She made me pay the forty eight euro fine but did tell me I got a 20% discount. Perhaps she felt sorry for me after all.
On reflection I was wondering what would happen if a Spanish guy parked illegally in England. I think we all know the answer. At least I got a captivating Catalan smile as I handed over the dinero.
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Date of stay: July 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from SERHSHotels, Guest Relations Manager at Hotel Spa Termes SERHS Carlemany
Responded 03 Jul 2019
Thank you very much for this magnific review! We are happy to know that you enjoyed your stay in the Hotel Spa Termes SERHS Carlemany, despite the incident with the car. We hope, despite of this, to welcome you back soon again in our hotel. :) Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Aslanda24 wrote a review Oct 2018
Ladornac120 contributions50 helpful votes
I have no idea how this hotel is rated 4*. Our room was cramped and had minimal facilities; no tea/coffee making, for example. As had been mentioned previously in another review the male receptionist is incredibly rude; on arrival at the desk he did not look up and reply to our “bonjour” but carried on fiddling with something on the desk. During our stay I saw him do the same thing to several other guests. He has absolutely no people skills and needs further training . . . or worse.
We left the hotel at 10 am to go shopping and left the “make up the room” sign on the door. On our return at 2.45pm the room had not been made up . . . . with no apology from my pal in reception.
The hotel carpark is about 15 mins walk away.
I would not recommend this hotel . . . And look forward to feedback from the management.
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Date of stay: October 2018Trip type: Travelled as a couple
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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beaubo wrote a review Jul 2018
Cleveland Ohio USA262 contributions153 helpful votes
Our group needed to make an early start and the hotel was nice enough to open the breakfast room about 20 min early which was a huge help. So,we were grateful for their flexibility and initiative.

The rooms are the typical compact European standard and while all the bedroom furniture was fine, the decor was pretty bland. Since we spent almost no time in the room, it wasn't an issue.
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Date of stay: July 2018Trip type: Travelled on business
Rooms
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from SERHSHotels, Guest Relations Manager at Hotel Spa Termes SERHS Carlemany
Responded 15 Oct 2018
Thank you very much for reviewing your stay at the Spa Termes SERHS Carlemany Hotel! :)
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
231shreyaj wrote a review Mar 2018
Mumbai, India54 contributions8 helpful votes
I would have rated this a 4-star, but have reduced the rating to 3 as the fridge/ mini-bar wasn't working. My companion is a diabetic and needed the fridge for her insulin medicine. We had to use the fridge downstairs for it. Not at all convenient.
The room itself was nice and comfortable, and unexpectedly large in size. The hotel is well-situated. Close enough to the city centre to walk comfortably, and far enough to not have huge crowds. The staff were friendly and helpful.
The hotel doesn't have parking, but has a deal with a neighbouring hotel for 13 euros per night.
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Date of stay: March 2018Trip type: Travelled with friends
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from m0nicamesa, Guest Relations Manager at Hotel Spa Termes SERHS Carlemany
Responded 19 Jun 2018
Thank you for your review and for choosing our hotel. We appreciate you taking the time to provide us with a feedback of your stay.By other hand, we take a note of your comments about the furniture. We hope to have you back in the near future. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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