Booked this hotel fairly last minute for 3 nights. The hotel is on the 5th floor of an apartment/office building but has a lift so no need to trek up the stairs. The owner gave us a warm welcome, very friendly guy and easy check in. Room is basic but clean, has air conditioning, TV, shower, plenty of hot water, everything you need for a reasonable price. Location is great close to a metro station, very central not far from the centre of Lisbon. Staff overall are friendly and helpful. Breakfast 5 euro extra but you get plenty for a fiver - coffee, juice, criossant, toast. If you're looking for a clean basic hotel for a good price in Lisbon would highly recommend staying here. Also found the hotel quiet at night time so got a good nights sleep.
After a busy day at the beach, I had placed my headphones into the carrier bag we had used for snacks and placed them on the spare bed in the room. A couple of days later whilst we were packing I noticed my headphones were no where to be found. We realised that after our room had been cleared, the day after the beach, some of our snacks from the beach bag had been taken out and placed on the table - the bag, some other snacks and my headphones were missing. After asking reception if they knew anything about it a very distressed maid appeared in our room raising her voice at me in Portuguese which I couldn't understand, she then very aggressively directed me back to reception where her and the receptionist had a small shouting match. After then talking to the hotel owner, the maid admitted that she 'threw out my very expensive headphones as they were in a bag (which unopened snacks had been taken out of may I add) which meant they were rubbish' the owner then gave me a check to compensate (however he took me into his office to barter down the price of the headphones which made me feel very uncomfortable) apart from this fiasco, the rooms were clean and excellent. The breakfast was filling and the location was spot on.
- Close to El Corte Ingles (department store), a supermarket and the metro (Parque)
- There is someone at the reception desk 24/7
- The a/c works very well. You could turn the room into the North Pole if you'd want to
- Our room had a fridge (not a minibar), perfect cooling your own drinks.
- Breakfast is okay for the price. You get served individual bread baskets which include a pastel de nata, a croissant (brioche-like and quite dry), a white bun, and some cream crackers.
- The toilet in our bathroom was not attached to the floor (its bolts were missing). The water tank was also barely hanging onto the wall. So when one of us went to use it, they fell off the toilet after the bowl tipped to one side. The toilet tank then came off the wall and there was water everywhere. This issue unfortunately took two days to "fix" while we were only there for three. With fixing we mean that the toilet tank was reattached to the wall and caulk applied around the bottom of the toilet bowl: the bolts are still missing as far as we know. During those two days, we had to use the toilet in the hallway, which was very inconvenient, especially during nightly bathroom visits.
We took this hotel based on recommendations from several websites and were disappointed the minute we met the checkin clerk. An older man of maybe Indian origins who, before even a hello, yelled at us that check in was at 1 PM, not a minute sooner... Ok. When we finally got our room, it was clean though sorely needed some updating, we got ourselves another surprise... No Wifi in the room! We were told to go use the one in the dining room. Under normal circumstances, i am ok with that. But when i tried to use it the next morning, the same check on clerk abruptly advised me that my package had no breakfast included... I was not there to eat breakfast! The only staff member who has one any idea of what customer service is worked on the Monday night before we checked out and profusely apologized that, now, there is NO wifi anywhere in the hotel.... But we were well situated.... 2 steps fro Parque Metro and if you are willing to walk, close to many pretty Lisbon sites. We were going to stay another night on our way back from the Algarves befor our flight out but will need to start looking for something else.
I stayed here for three nights. The hotel is located in an upscale neighborhood close to El Corte Ingles, Parque Eduardo VII and Museu Calouste Gulbenkian. It is on the fourth floor of a five story building that houses offices and another small hotel. My room was perfect size and included a queen size bed, two night tables, an armoire and writing desk with chair. The bright and spotless bathroom was quite large and looks as if it had been remodeled/updated not too long ago. My room looked out onto a large, yet quiet courtyard. The owner and night managers were courteous and offered assistance when required. I found the wifi to be poor, however, when I brought this to the attention of the night manager, he gave me a new password to go with an alternate network which worked very well.