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All You Need to Know About the Pool
at Novotel Zurich City West

Pool & Beach (8)
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Guests1 room, 2 adults, 0 children
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Pool review highlights
... But it is good if you want a quiet night of sleep. For the pool usage during the COVID period, they created a planning. It...
We stayed in a family room. Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety...
... renovation of the room on going, this is good but our room was pretty smelly of chemicals. Swimming pool and gym are ok.

Reviews that mention pool

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MadeinBrasil wrote a review Sep 2020
Lausanne, Switzerland77 contributions30 helpful votes
I stayed with my family (wife and 4-year-old daughter) during the weekend. It is quite different considering the context, but everything was perfect. The hotel is clean, and the staff is very considerate. The room size was good for the 3 of us (quite a spacious). Unfortunately, the restaurant was closed, and we did not try the restaurant for dinner. The hotel has some nice restaurants in the area, so it was not a problem. And the breakfast was really good. The area around the hotel is quiet and it seems more business related. So, during the weekend, empty. Not a lot of shops around. But it is good if you want a quiet night of sleep.

For the pool usage during the COVID period, they created a planning. It is not optimal, and it is quite frustrating as people reserve and don’t use it. The hotel should do something different. And of course, guests should be more respectful.
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Date of stay: August 2020
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Chris Fusenig, Gästeservice/Empfang at Novotel Zurich City West
Responded 17 Sep 2020
Dear Bernardo F thank you very much for your visit and review. We are very happy to read that you had a great stay with us despite the actual worldwide pandemia context. Safety first: means we had to adapt several areas and services to the new Covid-19 concept in order to provide security and protection wherever we can for our guests and employees which could affect the guest experience you are used to. Hopefully this situation won't last forever and we would be happy to welcome you again very soon and in the usual way. Best regards, Chris Fusenig Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ShadowUZ wrote a review Aug 2020
Geneva, Switzerland81 contributions50 helpful votes
We stayed in a family room.
Pros: very good swimming pool (max 6 ppl at a time) with a special key card to access, good safety measures (1 person/in the lift at a time, sanitizer in the lift!, automatically opening doors from/to garage and friendly staff, DYI gift for kids was nice gesture, welcoming drink.

Cons: expensive parking CHF29/24 hrs. 1 welcoming water bottle (0.5l) for 4 ppl (2 adults + 2 kids), no after shower conditioner and no lotion in the bathroom. Doors of a toilet do not lock from inside. Toilet and the sink were yellowish (not very clean) and this is a 4-star hotel (!)
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Date of stay: August 2020
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Chris Fusenig, Gästeservice/Empfang at Novotel Zurich City West
Responded 31 Aug 2020
Dear guest, I am very pleased that you took the time to review your visit with us at Novotel Zürich City-West. Thank you for your positive comments for our pool, safety measures and staff. Also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Of course, you can expect absolute perfection when cleaning the bathroom. Unfortunately it is not possible for us to find out in which room you stayed. Maybe you will find the possibility to forward a short note with the information to us. Further bathroom products are available at any time on request at our hotel reception. In the higher categories executive and suites, these are automatically stored in the bathroom. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Christina Bonertz General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Francesco D wrote a review Jan 2020
Dongguan, China4 contributions
The location is nice and the tram helps to reach the Cory center in less then 10 minutes.
renovation of the room on going, this is good but our room was pretty smelly of chemicals.
Swimming pool and gym are ok.
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Date of stay: December 2019Trip type: Travelled with family
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Chris Fusenig, Gästeservice/Empfang at Novotel Zurich City West
Responded 24 Feb 2020
Dear guest, Thank you for being our guest and for taking the time to provide us some feedback. We already completed the room reservation in December last year. Maybe you were in the hotel shortly after we installed new carpets in the corridors, please excuse that the smell of the adhesive. We are pleased that you found the tram line around the corner useful, as well as the renovated hotel areas such as the pool and fitness. We hope to see you again soon. Kind Regards Christina Bonertz General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Anil R wrote a review Nov 2019
New York City, New York108 contributions102 helpful votes
Located about 1.5 kilometers from the city center . The Novotel is easily one of the most pleasant stays one could have. Large spacious rooms. Modern clean lobbies and super attentive staff. Breakfast full of variety to include pancakes. Walkable distance from tram and rail stations . There are many convenience stores located in the five minute vicinity
The gym is large and located across the pool which is open from 0500-2300. The gym has a few ellipticals and weight rack
I was very happy with my stay here and will certainly return. In particular Valentin and Laura were helpful. Staff is professional and multilingual
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Date of stay: November 2019Trip type: Travelled with family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Chris F, Leiter Front Office at Novotel Zurich City West
Responded 17 Nov 2019
Dear 35anilr thank you so much for your amazing review. We are very happy that your stay turned out to be a unique experience and we are very happy to be the place to be. Every employee has his own place of birth and their story to tell and we are proud to share our working space in an international environment. Once more thank for the good rating and we hope to see you soon. Best regards, Chris Fusenig Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
DuvetsforDays wrote a review Sep 2019
Waltham, Massachusetts5 contributions3 helpful votes
The Novotel Zurich City West is a great value in terms of being really close to Zurich HB (central train station). As others have indicated, tram #4 will take you to the city center in about 8 minutes. The trains run frequently. Ask the front desk to get your bearings correct. If you are coming from the airport, that is also an 8-minute direct train ride to Hardbrucke Station. Once you get to Hardbrucke, you'll have to break out Google Maps to get to the hotel by foot. It's about a 10-minute walk, mainly due to being in a new environment. Train travel is so efficient in Switzerland. With that being said, you'll save yourself lots of money staying at this hotel. It's not glamorous and the rooms are small, but it is clean and safe. Downsides to the hotel - a bathroom that does not ventilate so you'll be hot and sweaty after a shower, broken and poorly maintained workout equipment (also poorly ventilated room), the mini-fridge in the exercise room is stocked with mineral water (???), and the pool area is also very moist. Yet, I wouldn't hesitate to stay here again because it served as a really nice base for our travel throughout Switzerland. You are in Switzerland! Nothing to be mad about!
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Date of stay: August 2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Response from Chris F, Leiter Front Office at Novotel Zurich City West
Responded 11 Sep 2019
Dear DuvetsforDays thank you so much for the nice Review and the detailed explication of everything you can do in Zürich downtown and the vibrant City West area. We are sorry to hear that the rooms Ventilation was not working properly, our technicians already solved that Problem. The water, still and sparkling, in the gym area is free of Charge and available for everybody. It would be a pleasure to host you again, Best regards, Chris Fusenig Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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