I having visited many, many B+B's over the past 30 years all over Europe and the US. $ 125.00 a night is not inexpensive (city tax is extra) and I have come to expect a certain standard of quality which the price should reflect. Please let me start by saying that I had not intended to stay here, but there was a mix-up with the original reservation (at another B+B which I had loved!)
We got lost on the way into the city – finding the way into the inner city with a car is complex and the outside of the B + B is not marked at all. From the get go, I felt that the owner's priority was making money and he acted as if he was doing us some kind of favor in letting me come into his house. He emphasized several times that it was his "house," which made us very uncomfortable as it seemed like a warning. Vibe was very inhospitable.
The room and bathroom were both really beautiful. However, the light next to our bed did not work when he tried to switch it on and he could not bother to get another light bulb. Instead he said he would do it the next day and did not. Location was good, although all the accommodations in the old city have good locations – it is a small city.
Although Jazz B+B advertised air conditioning, and there was a unit, it did not effectively cool the room down more than a couple of degrees. It was hot as hades. There was a fan, but it was still pretty miserable.
There was no Wi-Fi, also advertised. He told us it was weak in our room because of the old, thick walls (which a booster would fix) but OK in the living room. It did not work anywhere in the living room for more than a minute - and was so frustrating that we gave up.
The second "B" in B + B stands for breakfast, and I usually look forward to waking up to the breakfasts in Italy. However, I was horrified the next morning by finding an empty place in which "breakfast" was set out. A "breakfast" in which every item was wrapped up in cellophane and purchased in bulk, at what must be the Italian equivalent of Walmart or Sam's. Awful "croissants," disgusting "pastries," and other wrapped up stuff that I would literally not let my dog eat, never mind my children or myself. There was NOTHING fresh – NOTHING that was not in plastic - not one piece of fresh fruit, not one roll or even loaf of bread. (To my dismay, I realized that it was this place I had read about in reviews and made a mental note to avoid.)
Although the owner joked the night before that he did not "cook," I believe he is too cheap to spend the money to hire someone (as he obviously does not want to do it) to go to the bakery and come in the morning to lay out a decent breakfast. If you like eating out of vending machines in rest stops, this B + B is for you! There was an automatic coffee machine, too bad if you wanted anything other than espresso. We were essentially trapped as reservations were tight – and we would have had to spend the day packing up and moving - otherwise I would have left.
After "breakfast," we went back to our room and the house cleaning person started knocking at our door wanting to know when we were leaving as she was there at 10:00 on the dot. About 10 minutes later, she knocked again and made it clear that if we didn't leave she wouldn't clean. When we left she was sitting outside the room tapping her foot and grimacing. Very rude. This was repeated the next day. Talk about not being relaxing and being made to feel that you are imposing.
However, presto, when it came time to pay, Stefano was there in the morning waiting!. Maybe all this would have been fine for 50 or 75 E, but 130???? We should have gone to the Best Western Hotel Armando which was the same price. (Our traveling companions stayed there and raved about the hospitality and the breakfast buffet.) During this 3-week trip, this was the only B + B we stayed at that was such a bad experience.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
This response is the subjective opinion of the management representative and not of TripAdvisor LLC