Where do I begin?
When I arrived, I did arrive a bit early, around noon. The lady behind the desk said she didn’t know if they had a room since “you arrived early”. I told her I was fine to wait if they could hold my bags and I could go eat and walk around until a room was available. I’m pretty easy, I said and I know that I arrived early.
Throughout the stay, they changed desk people it seemed like every 6 hours. Some of the staff was great and would help me with my French. Sometimes you would find them sitting in the lobby area talking on their phones and when you asked a question, you could tell their phone call was more important than their guests.
One guy was very nice and even though my French isn’t all that great and his English was like my French, he was always helpful and smiled a lot and would help me with my pronunciation and with giving me direction.
Two other guys, not so much. When I was leaving, I asked the guy for a taxi and he told me because the taxi service was busy, I needed to go outside with my 3 pieces of luggage and wave one down?
I’m sorry, but that is rude and he wasn’t busy at the time.
You could tell he was mad at me for asking him again and letting him know I’m not going to go outside and walk up and down the sidewalk with 3 suitcases in tow.
The lady from the first night showed up and either her or another guy had found me a taxi. I told the other guy outside that I had asked the man before going to bed was it easy to get a taxi and he said yes. He also could have asked what time I wanted to leave and he could have made arrangements, I found out from the man outside, but that was not offered at all.
The location was great, but the lack of attention from most of the staff was subpar. At least there was one person there that made it a little enjoyable!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Response from hotelmarceau, Directeur général at Hotel Marceau Champs Elysees
Responded 27 Aug 2019
Dear sir, We thank for your comment on the hotel Marceau Champs Elysées ! It is a pity you never mentioned that it was your 50th birthday, We will be happy to get you surprised. I am the person who helped you to find a taxi outside. The fact is that sometimes it is very difficult to find a Taxi in Paris and the only way to try to catch one quickly is to hail it directly in the street. That’s what we explain to our guests. When we can’t do it ourselves, we ask them to leave their luggage at the hotel and to stand in front of the hotel in the street while we are keeping on trying to book a cab over the phone. We are very concern about the welcome of our guest and we are then very sorry for the lack of attention that has been given to you. During your stay we have to ask urgently for a temporary employee. It seems he had an inappropriate behavior; we truly apologize for that. The whole team really do his best to welcome our guest as demonstrated by most comments. If you plan to come again in Paris do not hesitate to contact us directly, we would be happy to make you forget about this unpleasant moment. Best Regards,
This response is the subjective opinion of the management representative and not of TripAdvisor LLC