After a long 7hr drive from Gaborone we arrived at the reception around 5pm, met a lady there who was not expecting us and told us that there was no booking under our name for the bush camp even though we had prepaid and received confirmation the day before. She then proceeded to call her manager and quite hilariously although unprofessionally dished out a piece of her mind to the manager who had obviously messed up. Because it was late and the bush camp hadn't been prepared for us, her only option was to send us down to the lodge for the night and she said it would have to be sorted the next day. We thanked her and took a slow drive to the lodge, met some friendly staff who were quickly making up our rooms. The lodge accommodation and kitchen is simple and straight forward, nothing too amazing. We quickly prepared our dinner and sat around the camp fire, unfortunately missing sundown with the delays. The highlight of the trip were the elephants that swam across the river to the opposite shore of our room to munch on the vegetation on the other side, and waking up all the baboons in the trees in the process. We also had a visit from a very friendly young Genet that had obviously been fed by previous guests as he waited patiently for something to eat and was almost tame. We don't feed wild animals period, so he went hungry - Next morning we moved across to the bush camp, where we wanted to be originally as our friends were camping in the campsite. We had a nice braai that evening, but did not sleep at all due to the ferocious mosquitoes that plagued us the whole night, even though we drenched ourselves in Peaceful Sleep they were relentless.
Suggestions for management:
1. Improve your communication to your staff - there seems to be a breakdown, as they told us the booking problem happens all the time and in fact it happened again on the same weekend we were there with someone else.
2. Invest in some mosquito nets for the Bush camp - they not expensive.
3. Clear some of the underbrush between the rooms and the river, it would greatly improve the view.
4. Make a few signs discouraging the feeding of animals.
5. Fix the creaky bed at the bush camp
To be totally honest I doubt we will be returning to Limpopo River Lodge, maybe my expectation was too high, but I left disappointed. We will try other facilities in the area to compare, who knows maybe it will turn out to be the best in the bunch.
Note to travelers, avoid the A1 road on Sundays! You've been warned!
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC