Our stay at the hotel was absolutely wonderful. They were kind enough to let us check-in earlier. We had a small inconvenient with the amount of noise in the room, but they were glad to change us to a very quiet room where you could hear the river.
The restaurant is Italian with Mexican influences. The menu à la carte was just ok, though interestingly enough the breakfast menu and the snacks we had at the pool were amazing. My suggestion would be that the Chef makes far more simpler things, like different sauces and different kinds of pasta. The tomato and basilico sauce they used on the breakfast omelette would go great on pasta, as well as the pesto used on one of the salads.
The staff in the front desk (Veronica, Christina and Norela) ere extremely helpful and kind. Manuel in the restaurant is also amazing and very helpful. We got a massage from Pia and was great as well.
Do keep in mind that the pool is next to a huge tree. So even though they clean the pool every single day, the tiny fruits from the tree end up in the pool. There isn't an actually a pool side snacks menu, but you can ask Manuel if the chef can fix anything for you. We had the most amazing bruschettas.
The WiFi wasn't working properly during our stay. There was WiFi signal but no actual internet. I was told they would look into this. I used my mobile as a modem during our stay and it worked out perfectly. The cell phone signal is strong all over the hotel.
All in all, we had a great stay. This is a nice, quaint and quiet hotel. Not exactly close from downtown, but it's something easily fixed with a 5 minute uber ride.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC