This was our third trip to Turks, our first time staying at RWI...I don’t think we will stay anywhere else! The staff is incredibly friendly and helpful, the grounds are of botanic garden quality and our suite was well appointed and very clean. Special shout out to the beach attendants Enoc and Eddy.
We booked a 2 bedroom condo and in actual fact it was a one bedroom condo with an attached (via a foyer) studio. This worked out well for us, as 2 sisters shared the condo and the 3rd person had the separate studio. However, I could see how this could be an issue for families with young children.
The grounds were lovely and there was a nice restaurant/bar on premise that had good food at reasonable prices. But, the staff gave the impression they were not happy to be working there and the service was extremely slow. (However, Guion & Joel who were working on the weekend were very pleasant and our meal arrived much quicker).
Lastly, this was my 4th trip to Turks but first at RWI and this time I was bitten a significant amount of times, primarily around the feet and ankles. Not sure if this was Noseeums, or something else and where I got them. But never had this issue before.
This was our fifth trip to Providenciales and first time at RWI. Previous visits had us staying down the beach but with the Ritz being constructed we changed location.
The grounds at RWI is the best part of the property. The front staff was either very helpful or not at all. We had to ask twice for wash clothes and a do not disturb sign. We requested a valet for our luggage to check out, no one showed up. We were on the third floor and there are no elevators. The few of the beach was great from our room. Our third call to the desk was to complain about our water being brown. A service guy came immediately and drained the hot water tank. The wait staff at the Pelican Bay was slow and seemed disinterested in life. Plan on spending $75 for lunch for two people. Bikes are free but our chain fell off before we got off the property. The front desk girl was nice but had no idea how to put air in the tires ar fix the chain. Another issue was the beach chairs. The beach concierge put the umbrellas up each day and reserved chairs for owners or for families who paid him. He did this at 6:15am and we were told we could come down at that time to reserve our chairs in the front row or sit in the back if we didn't get down in time. There is also no official food and beverage service at the beach. The noise level was low which was great since they have two pools and the restaurant.
Highly recommend RWI. We stayed 10 days in a one bedroom suite. The entire resort is beautiful and very clean. Staff is friendly and very accommodating. You can walk everywhere from this location. Great beach walks.
Definitely the resort to stay at in TCI.
This is the first review I have ever written because I think people should know. Although the place is pretty And rooms updated, the SERVICE is TERRIBLE. We booked a 2 BR condo and when we checked in with 3kids (including a 1 yo) they tried to give us two rooms one studio and one 1 BR,saying it’s connected. When we got to the room, it was NOT connected, you had to leave one and go to the other. When we complained, the man told us what we booked doesn’t exist! Which was a total lie because when my husband pulled it up and showed him, magically an ocean view 2 BR condo appeared! So they lied! Which I don’t get because most other resorts would have gladly upgraded to avoid angry customers and especially with a baby! Who puts a baby in a separate room? And the lying was unacceptable! I have never had an experience like this. Then they needed an HOUR to “get the (vacant) room ready” because of a lightbulb and let us and baby sit in limbo for an hour at 5:30pm. Next day the coffee maker was broken and we called them about it. They came and took it then called us that they didn’t have the key to the storage room to replace it!! What does that even mean? we also had a toilet flood at night and the guy came to fix it, but couldn’t clean it bc housekeeping was gone for the day! So he just left it wet and dropped the towel across our living area and when we called front desk, hesaid they would send someone to clean but didn’t. The answer to any question was “I don’t know” by staff. It’s quite disappointing. And when we asked for late check out they charged us, so I asked if maybe they can waive the fee since our room wasn’t ready til 7pm, the answer was no. Many Other guests were unhappy too.