Date of stay: August 2021Trip type: Travelled with friends
I needed a stop over on the way to my birthday retreat in UMhlanga as a treat and looked up possibilities here on Trip Advisor.
I settled on Fordoun.
I sent them a list of all my allergies, wheat/gluten/banana/sulphites prior to travelling.
Upon arrival, the room was cold and not ideal.
None of allergies had been catered for and I had to navigate through the menu and thankfully found something for both dinner and breakfast. Upon my departure I forgot a clothing item. They contacted me to notify me.
I gave feedback about my stay decided to stop over on the way back, rather than just collect my item.
The room was warm and great.
The chef who was new, 5 days in the job, came to speak to me and paid attention to all the allergies in preparing the meal and it was a great meal.
He also undertook to do better in future.
The staff is warm and very accommodating and based on this improved service and effort to improve, I would recommend it.
They sure can still do better to cater for allergies.
Room Tip: The rack rate is a lot cheaper during the week compared to the weekend/peak times.
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Response from Molly Staats, Marketing at Fordoun Hotel & Spa
Responded 12 Aug 2021
Dear Mr Mdwaba, It was wonderful welcoming you back to Fordoun and on behalf of the Fordoun team we thank-you wholeheartedly for your kind words and support during these times. We delighted that you returned for your second visit to experience the true Fordoun and apologise that your room was cold and dietary requirements not catered for on your first visit. We are so thrilled that our new chefs, Jonno and Ricardo have joined and are creating the magic in the kitchen. We will be introducing a fresh, seasonal Spring menu on the 1 September 2021.The menu has been designed to cater for all palettes and huge focus on local, fresh fare! We look forward to welcoming you back soon and thank-you once again for your kind review and support - most appreciated. Stay safe and healthy and hope to see you soon! Warm Fordoun regards, Rich, Jules, Molly and the Fordoun team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC