Totaly imagine for children. From sink in the bathroom, to children play rooms adaptedvto different age, children spa, children dining room, different type of bicycles etc etc
Nice room with all amenneties.
The only critic is the decoration. A huge radiator in the middle of the main wall, feamed on then top of that is the only decoration, very strenge.
Great buffet breakfast
Good restaurant with efficient waiters
We have been staying at this hotel whenever we have a chance for about 13 years.
The first times it just blew our minds away, everything was definitely above and beyond our expectations (food, staff, entertainment, bedrooms, spa, pools). Probably we have been badly spoilt because I feel the quality has slightly gone down.
There was a very nice masseuse who was extremely good and we found out with big disappointment that she had left. During the stay before the last one the food was not as accurate and unforgettable as the previous times (soup too salty, meat ok but not as tender and juicy). However, this last time was again at their high standard. Last but not least, being a place for families you cannot avoid screaming children but they should not be allowed in the spa area, which is meant to be a quiet area.
If you are travelling as a couple I would highly recommend to avoid bank holidays when children don't have school.
Hotel needs refurbishment, the food times are strictly followed and you will not eat anything even 1 minute after agreed hours - e.g. if the breakfast is until 10 am, at 10:01 the buffet is almost empty, the same with lunch and other buffet meals. Also they close all drinking 'amenities' - no coffee, tea or water except for agreed meal times and for dinner you have to pay extra for soft drinks and juices...
There are parts of the hotel which were refurbished a few years ago, but it is not enough in my opinion. The renewed rooms are very small, there is no athosphere it them (eg. no paitings on the walls), in family room there is no table.
What is good is the location for skiing (next to the train station which takes you directly to the ski area).
The kids play area is nice, because it is big, but it also needs refurbishment. The pool is nice, just the water is a little to cold in the main pool.
Value for money for family ski holiday.
+very convenient train transfer (free) to the lifts
+great ski at Kronplatz, ideal for families and great ski school fro kids, taking care of the transfer from and to hotel.
+nice food for parents and kids
+nice playground and other kids activities
+family suite is confortable
- access to pool and spa. Need to walk through cold corridors
- no mini bar in room
overall we were satisfied and would easily return.
very nice and clean family hotel in südtirol. located on a small lake with great offers for kids such as kids club, buffet for kids, rental bikes, great playground around the lake. our kids loved it. the room was too hot with no opportunity to adjust. rest was very enjoyable.