It was a wonderful 3 days and 2 nights stay at High Season Pool Villa & Spa Koh Kut.
We found this island paradise through the recommendations of our friends. After hearing many positive reviews, we could no longer hold on to our temptation so we had decided to go ahead and made the reservation directly with the hotel. And I can still truly say that we were so satisfied with our decision. The hotel offers a much better package deal than on other booking sites and the price we paid included the round-trip ferry ticket from Leam Sok Pier to Koh Kut. Thank you Mr Thanadech, The Reservation Manager, for preparing everything prior our arrival.
Once we had arrived at Koh Kut, we were greeted by Mr Benz (Sorry if I misspelled your name), a trainee at High Season. He then explained a little bit about the arrival whilst offering us a nice cold bottle of water and fresh towels. It took us approximately 25 minutes to reach the hotel.When we had arrived, all the hotel staffs welcomed us with flower garlands and smiley faces before showing us around the property (The place is massive and there are many facilities including restaurants, library, gym, and its famous spa).
We were booked into a spacious villa with a private salted swimming pool. It was very private, quiet and peaceful, all we could hear was the songs singing by the birds. Inside the room, they have prepared a nice basket of local fruits which were very juicy and delicious. The bed was so comfortable that we would like to lay there all day and doing nothing.
All the staffs were so attentive and helpful, especially Khun A who asked us every morning at breakfast if everything was okey and if there was anything we would like.
For anyone who is reading my review, you do not have to believe me, try it yourself then you will understand that the heaven does exist in real.
Our group of four experienced a seamless travel experience from our pick-up at the pier to our drop-off at High Season Koh Kood, where we were welcomed warmly with drinks, flowers and a complimentary photo (the latter was a very nice touch). We had a memorable 5-day stay at the resort, during which we noticed some things that the hotel can improve upon:
Food: The food quality and cookery is not at 5-star level, which is a shame because the resort itself is so beautiful. A bit more care should be put into the selection of ingredients (e.g. pasta sauce used in Italian restaurant tasted commercial and store bought, the soy milk and yogurt offered for breakfast were also not premium)
Rooms & Facilities: The rooms themselves were faultless and exceptionally spacious. However, gym facilities were dated (and some machines require repair) and there were so few kayaks that we had to wait 2 days before it was our turn
Management: Senior management/staff were very professional. However, most of the non-managerial staff (incl. butlers) did not seem to be well trained. A few of them did not speak Thai OR English, resulting in many mistaken or forgotten restaurant orders. The staff who prepared our rooms also cannot read English, and often mistook hair conditioner with body lotion, shampoo with body wash...etc. Also, small details are often neglected such as not having towels at the gym & pool, not refilling items (bath salts, water) in the rooms etc.
Overall, it is a bit of a shame that High Season tend to neglect all the small details that will make it a true 5-star destination. A little attention really goes a long way!
One of the best hotel I ever stayed in Thailand , everything was amazing and wonderful, start from reserving to the pier until u reach the hotel.
1- staff: very friendly and very kind , and treat u like a king in the nice resort.
2- villa: nicely decorated, very clean, very big, and very comfortable.
3- housekeeping: very profissional staff , arrange and clean ur room twice a day, and suprise u at night with so many great ideas like a candle in the bathroom , snake before sleeping , weather broadcast for next day, and some flowers, in addition to close all curtain and windows for more privacy.
3- hotel facilities : pool very big and clean and nice view, gym is good , spa center is nicely decorated , beach services is great.
4- food and restaurents : everything is available, little expensive but good taste.
5- management: very friendly and helpful , hotel manager will follow u to pier to help until last minutes , with all of her staff
Simply if u want to enjoy ur life and treat ur self
Then u must try to stay in high season hotel
We stayed for 6 nights, last week of March, and I highly recommend this as a minimum length of stay, as it is a task to get there:
1) 1 hour plane ride from Bangkok to Trat
2) 50 minute van transfer (definitely recommend this) from airport to launching pad
3) 2 minute open air golf cart ride to pier for ferry
4) 1 hour 20 minute ferry ride to Koh Kut Island
5) 25 minute ride to resort.
Luckily there was a welcome drink (with alcohol) waiting for us : )
I would suggest you splurge and book a beach, pool villa suite (either room 102 or 103). This location puts you RIGHT on the beach, with your own "private" beach lounge chairs, as well as a covered gazebo steps away between the villa and beach. This comes in handy when it gets warmer throughout the day and you want to have lunch in your own little area in the shade. This alone makes the journey worth it because it feels like your own beach! (we never used the pool because the Gulf of Thailand water was absolute perfection)
The food and drink at the resort is very good, and all conveniently located right on/near the beach, with a very nice happy hour from 5-7pm every day.
The staff is very friendly and helpful. The grounds/property is beautiful, with an incredibly large and inviting pool. They have a fitness center which is very nice. The spa is quite lovely and I would recommend a massage on the beach if there is a decent breeze: there's nothing else quite like it.
I wish I could give this a 5 but there were a few shortcomings that were maybe because of the "low peak season" we were there. When we arrived there were only 3 or 4 room occupants, which was nice for us because it felt like our own resort. But having said that, I felt like there was a lot of "training" going on with the staff, and that there were some consistent mis-communication transactions. (i.e. frequent incorrect food/drink orders) I also don't know if this is due to how remote this island is compared to the mainland, but it became annoying for us when we "allowed" the language barrier to challenge us.
Another little annoyance was that, because of its perfect location on the beach, which is public, there were a few people that were not cognizant of your "private area" (which is clearly marked). We had a few situations where these drifters were camped out nearly on top of our beach chairs, and we even saw a few people come on to the villa property grounds without any regard that those areas were exclusive to guests only. And there are security guards on the premises, but of course they were no where to be found when this was happening.
So I wish I could scream "you MUST come here", but I would summarize that if you're looking for a really nice and chill Thailand Beach to come to, without all of the partying you hear about on other islands, then stay here if you are willing to be patient with these sorts of situations that can arise. The beachfront of the resort is absolutely breathtaking and the water is spectacularly warm - it's paradise!
p.s. don't forget your SPF and your bug spray, because you will definitely need these on a regularly basis at this location!
Almost everything was perfect. I highly recommend this resort to anyone. Majority of employees were very kind and helpful. Bathroom and bed were very clean. The villa design, privacy and confort. Breakfast was excellent, the facilities, decoration, the beach, fruit in the villa upon arrival. The staff is very friendly and polite.It has a well equiped gym for those who want to work out.