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All You Need to Know About the Rooms
at Gran Hotel Mexico

Room/Suite (15)
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Guests1 room, 2 adults, 0 children
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Room review highlights
... a delightful surprise to find in a rather small city. Our room was large, fully modernized and very comfortable. The hotel...
... home. Check-in was smooth enough but our spacious junior suite lacked a working air conditioner, the toilet leaked water...
We spent 2 nights at this hotel in a 'junior suite', a huge room with large windows, a king sized bed, a couch and a love...
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Patrick (Paddy) Moore wrote a review Nov 2019
North Vancouver, Canada26 contributions18 helpful votes
This hotel was a delightful surprise to find in a rather small city. Our room was large, fully modernized and very comfortable. The hotel is clean and quiet. Breakfast (included) was delicious and served in a beautiful room. Highly recommend this hotel.
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Date of stay: November 2019
Room Tip: Some rooms are suites. Ours was on the second floor without a view, but some have views of the...
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Arizona_Pete wrote a review Nov 2018
United States345 contributions110 helpful votes
A tired old ruin in a great location between the main square and the ADO bus station begging for a full on renovation. It had the feel of an old hospital or nursing home.

Check-in was smooth enough but our spacious junior suite lacked a working air conditioner, the toilet leaked water into a drain in middle of the bathroom (making it unavoidable to get our feet wet), wifi was spotty and unreliable, the TV had very poor reception and its remote control had to be replaced. Hot water took a couple of minutes to arrive but it was plentiful.

What most annoyed us was an attempt to double charge our prepaid room during checkout. We had to call Orbitz to have them convince the front desk person that we had already paid for the room online, a process that wasted 25 minutes but was resolved to our satisfaction. We do not recommend this hotel.
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Date of stay: November 2018Trip type: Travelled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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acjjj wrote a review Jun 2018
Saskatoon, Canada242 contributions6 helpful votes
We spent 2 nights at this hotel in a 'junior suite', a huge room with large windows, a king sized bed, a couch and a love seat. The hotel is in a great location, 1 block from the ADO and 1 block to the zocalo. Clean, safe, good wifi. 2 bottles of water were supplied each day.

We were disappointed that the pool area was closed (under construction) and that our safe did not work but overall our stay was pleasant.
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Date of stay: June 2018Trip type: Travelled as a couple
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Response from Mauricio L, Director General at Gran Hotel Mexico
Responded 04 Jul 2018
Dear guest: Thank you very much for taking your time sending us your comments! we are very glad to read about your experience and I want to apologize for the pool (is part of our renewal works -which you are going to love-). We hope you come back soon; let me know about your next stop in this magical city. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
ClassicStrider wrote a review Jul 2016
The Netherlands128 contributions44 helpful votes
We have stayed in this historic grand hotel for one night. The room we had was small but comfortable. The hotel is in walking distance of the zocalo and city. There us safe carparking. It has a lounge and bar to eat and drink. The pool looks very nice but we did not have time to use it. A great stay in a historic hotel.
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Date of stay: November 2015Trip type: Travelled as a couple
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Response from Mauricio L, Director General at Gran Hotel Mexico
Responded 06 Aug 2016
Dear guest: Thank you for taking your time and letting know us about your stay. You have to try our pool to get your experience completed! you are going to love it. Let me know about your next visit. We will be waiting for you. Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Álvaro Paz wrote a review Sep 2015
Ottawa, Canada31 contributions2 helpful votes
This is one of the nicest, well priced hotels in the central valleys of Puebla. Simple, conformable bedrooms in an exquisite old building. Right at the center of Tehuacan. The Breakfast is also exquisite (i tried the chilaquiles) but not included in the price of the room.
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Date of stay: July 2015Trip type: Travelled on business
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Response from GerenciaHM, Gerente at Gran Hotel Mexico
Responded 30 Dec 2015
Dear Alvaro: Thanks for your opinion now we are rates with breakfast include for you next visit to our hotel and city. We hope to see you as soon is possible Regards
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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