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Sossusvlei Lodge Questions & Answers

Syracuse

I noticed that when I read “Great potential let down.” The hotel was there right away trying to defend itself and blamed the guest for everything that went wring instead of being a man or women about it. Denied it all. But after I read “Very bad service!!! Not recommendable” The owners never said a word. That to me tells me this place is not a good place at all. As a manager, The first rule is You don't sit back and blame the customer for everything. My wife and I are planning a trip soon to Africa. And you better believe we will not be staying at Sossusvlei Lodge.....

over a year ago Answer

5 answers

Property representative
TaleniAfrica
Cape Town
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Dear Treeman52,

Thank you for your post and concerns shown with Sossusvlei Lodge.

We do acknowledge our mistakes and try our best to learn from the comments we receive and to improve our service level to exceed our guest’s expectations.

The one review you are referring to were a very unfortunate incident where the guest tried to blackmail and threaten us with a bad TripAdvisor review from the minute he entered the Lodge and tried his utmost to get refunded for his entire stay, get free excursions and even tried to claim back his traveling costs to Namibia with his threats - the answer came directly from the manager at the Lodge who tried to deal with him during his stay. The other review you are referring to were posted in 2007 which were unfortunately long before we were registered to answer to our TripAdvisor reviews.

We sincerely hope that you would take in consideration all of our other 395 reviews and not let these 2 reviews overshadow our improvements in service, the fantastic location and views, the delectable cuisine we serve and the unforgettable excursions we offer.

We are looking forward to welcome you!

The Sossusvlei Lodge Team

over a year ago
Langebaan
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The Sossusvlei Lodge has one of the best locations in the Namib dessert and as mentioned before is known for its excellent catering - especially the dinners - and do not forget a dessert evening meal .

I can only hope that restored their service level to what it was , but on my next visit I will return there , if only for the tranquillity and the `table`. Give them a chance .

over a year ago
Langebaan
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During our first visit to the Lodge we had great service which unfortunately was not repeated when we visited in July 2014 .

This however does not effect the fantastic table they present for breakfasts , dinners and the picnic baskets they provide .

With the stunning location of the Lodge it cannot be missed and I can only hope they improve the service to what it was .

over a year ago
Nairobi Region, Kenya
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Hello Treeman,

Am really sorry about what you read about the Sossusvli lodge. The manager there didn't do right. Well Africa is really beautiful place to come and visit. Can i recommend somewhere else please where you will feel right at home. Where in Africa do you want to visit? Please tell me so that i can recommend somewhere else.

over a year ago
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I like this hotel. Nothing happened, the stuff was very friendly. There is another hotel, which is situated in the park itself. But I 've forgotten its name. Maybe you can stay there?

over a year ago
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