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SBH Monica Beach Questions & Answers

Derby, United Kingdom

Hi,

We have booked a holiday with you and will be arriving in August, we can’t wait as your hotel looks amazing. We are a family of 4 (2adults and 2 children). We have booked 2 x twin rooms. Would it be possible for them to be next door to each other please? Would it be possible to extend our time in one of the rooms on departure day as we don’t fly home until 20:30?

Also, I have read that you have gold wristbands. Could you advise if we qualify for this please.

I have sent a number of emails to you but unfortunately haven’t received a reply. Maybe I have an incorrect address.

I look forward to hearing from you.

Many thanks.

4 months ago Answer

2 answers

Property representative
SBHDireccion
Costa Calma, Spain
Helpful answer
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Dear 19michelle72,

referring to your wish we will send you now a message with the direct email address of our hotel. We can not confirm it but our receptionists will do their best to fulfill it.

Our check-out time is at 11.00 am and the late check out always depends on the availability of the hotel. Please contact our colleagues at the reception.

Concerning the gold wristband which allows our guests to use the service of all inclusive and the facilities in the rest of our hotels except SBH Costa Calma Palace and SBH Crystal Beach. Our guests can reserve this service via the agency or directly at our reception.

Kind regards,

The management

4 months ago Google Translation
Derby, United Kingdom
Helpful answer
0
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Not as helpful

Hello SBH Monica Beach,

Thank you so much for your reply and for the direct email address. I have since sent a direct email to you ... on three separate occasions, but I am still awaiting a reply.

Please could you respond to my email.

I look forward to hearing from you.

Kind regards

Michelle

4 months ago
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