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Seven Seas Explorer

35 reviews
Traveller (90)
Common Areas (573)
Suite Cabins (247)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 750   |   Crew: 542
Passengers to crew: 1,38:1
Passengers to space: 72:1
Launched: 2016   

Decks

  • Deck 4
  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
Additional decks
Deck 4 layout
 
Amenities
Boutique
Constellation Theater
Restroom
The Casino
Compass Rose
Boutique
Atrium
Restroom
Explorer Lounge

Cabins

Traveller rating
  • 23
  • 5
  • 5
  • 2
  • 0
Time of year
Language
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Joel W wrote a review Mar 2020
52 contributions18 helpful votes
The ship is beautiful, the service and food was superb, except for the disappointing and pedestrian fare at Pacific Rim, but the debarkation experience was deplorable. We had to vacate the cabins by 8am, with debarkation in Miami supposed to start at 8:15. Well, we waited and waited, all crammed into the reception area, until 9:30, when they announced that they could not begin debarkation until all luggage was off the ship. We waited for another 30 minutes for debarkation to begin. Once off the ship, all the luggage was laid out haphazardly, and we had to shove aside several rows of luggage to get to ours. I understand that Regent had to prepare the ship for another cruise that day, but they must have known that it would take almost two hours to get the luggage off the ship. They should have divided the passengers into smaller groups and opened up other parts of the ship in which to wait, like the theatre and a few of the lounges.
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Duncan C wrote a review Mar 2020
Mid Atlantic277 contributions113 helpful votes
Regent takes a lot of time to do things right. The ship is well maintained, staff well trained, and facilities more than you need. A few secrets, the specialty restaurants are occasionally open for lunch, no reservation required. Really a great way to do lunch, avoids the buffet and service is top drawer. You can use the steam, sauna, cool room , rain showers without charge in the spa, they don't advertise this feature but it's great and quiet. Food is always good if a bit repetitive Excursions are ok, not great.. Regent includes excursions in your price, so everybody takes the cruise offered excursions, so they are crowded and pretty plain. If there is a down side, Regent tends to really talk to their guests, don't miss this, don't miss that, and its constant. They are not pushing up your bill, they just talk constantly in print and on the speaker. Staff is great, it just seems like they fill them up with coffee and caffeine. Great line, well organized, you certainly get a first class cruise
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john l wrote a review Mar 2020
wheathampstead90 contributions26 helpful votes
Turning into a Fallen Star! The Regent Explorer. RSSC clearly have fallen in love with the word “Luxury” but have not Understood that Luxury is not same as being Inefficient and having Poor Organization! Overall would I recommend this vessel – absolutely not! My discussion with the ships General Manger were almost word for word what we discussed on the last cruise on Explorer. He is excellent at just looking concerned and you can see in his eyes that vacant look which says – I wish this guy would just go away. However lets analyse the situation – Firstly just trying to get on the ship was a total shambolic disaster in Miami – by 12.00 there were ca 200 people all waiting with numbers rather than just simple first come first serve to keep it moving. All of the non US passengers were asked for their ESTA forms – as I strongly pointed out if we got into USA then our ESTAs are on the Immigration computers. Very few people had hard copy so processing took ages. No one had been advised to have a hard copy. Perhaps RSSC do not know that the E stands for Electronic? There is a huge divide between the “grunts” who are wonderful and the Management staff who really seem to have a poor attitude. ( this is not referring to the I.T. guys and the ships Officers, head chefs etc) So lets be positive – food is much better in all restaurants , especially in Compass Rose. Wine is excellent when you ask for what you like but outside of the way overpriced specials. Staff are in restaurants, room service etc are on the whole good but from time to time the service slips in the restaurants – like it being better to go get cutlery yourself or clear plates!. The theatre shows are way better. The real problems start with the basically hopeless Destination Staff, they cannot get anything right, eg fishing trip at 8.00 well at 9.30 no boat, ask why and no one knows then that’s followed by vague nonsense so one gives up! I asked several times re their quaint system of getting us herded onto tours - have they never seem how Amazon organizes, RSSC are in the stone age. Same sort of nonsense from Reception staff, no one ever is responsible , no one says I will handle this! For example I checked with them re my internet connection on the last day, as a back to back cruiser would it all be working – got , absolutely no issue! As you can guess it did not work at 03.00 and not at 09.00 either. When I found one of the I.T. guys was told all accounts were closed and had to reopen. So again back to reception, same people and they looked baffled or were they just plain uninterested – not really very joined up management!. Same with say our bathroom taps – we could only get hot and warm water, after 6 days of asking to get it fixed – nothing, talk to Reception, housekeeping or Butler – yes we will report it but zilch! It was never fixed. TV system has recurring faults – where are all the channels, even where is the movie channel. Simple things like that need 100% service. In todays world 100% service is basic for internet , not well there is a ship beside us or xyz. Its 2020 not the stone age. The RSSC model of all inclusive is not admired by almost all the Brits we met when it comes to Destination trips – all preferred SS model of paying for what you want and all we talked to said same thing – very poor trips and even more poorly organized. Far better not to pay and just get a local taxi to go where you want. Now as to condition of this Luxury Ship – its showing its age – lots of rust on our deck, everywhere the skirting boards are damaged and not repaired, loose floor sections, carpets badly frayed in places and just basically dirty in others. Restaurants seats stained. If I want a cheap looking cruise ship I do not need to go on RSSC! Also perhaps Penthouse A Gold Customers are third rate as we got no invite to dinners with officers etc unlike on SS but then no one else did either which certainly annoyed some our neighbours with very expensive suites. RSSC I am afraid believe their expensive Luxury hype without having the right resources. Never again
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Ralph Bissoy wrote a review Feb 2020
Boise, Idaho3 contributions1 helpful vote
I was wonderful journey , I do really appreciate Travel Center Idaho people specially (KAREN) she was polite and offered me best deal under my budget . it was first journey of mine great experience. There are 6 restaurants which are delicious. Karen you have wonderful job done by you and you Travel Center Idaho.
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jannyk8 wrote a review Feb 2020
Hong Kong, China2 contributions2 helpful votes
Moral of the story: Not worth your money. As it claims to be the world’s most luxurious cruise ship, I chose this cruise trip to celebrate my husband's 60th special birthday with my family, hoping it to be a memorable one but it turned out to be totally disappointing! Despite my previous arrangement with the cruise company about my husband's birthday before the trip and reminding them again on the first day we boarded the Explorer for the room decoration for his birthday, we were very disappointed that they failed to show anything after we came back from the day excursion on the day. While all other cruise companies would by default help to celebrate your birthday, Regent Seven Seas didn’t do anything – not even a single birthday card. After our inquiry to the front desk, they decided to put the ballrooms and a paper banner inside our cabin, right in front of my husband! This totally defeats the purpose, making it totally meaningless!! And this was supposed to be a grand trip celebrating his 60th birthday…. Following the failed celebration of his birthday, we came across a series of other crazy encounters, making the entire trip an extremely unenjoyable holiday (and don’t forget the price tag!): 1. A live spider and a live bug were found moving inside a bowl of mixed berries in our room service breakfast. We decided to report this to the management, showing them the real thing as well as a video of it. While the Head of Waiters came to our room to apologize, they joked around and didn’t seem to treat it as a serious issue, giving the excuse of “berries being difficult to wash”. We were already scarred from the experience and in addition, didn’t get any reassurance from the staff, which is not what’s expected from a supposedly 6-star cruise ship 2. One of the face towels placed in our bathroom was supposed to be clean but turned out to be stained with streaks of bright brownish red. Just when my husband was about to wash his face, running water over the towel, he was so shocked to see red water coming out of the towel. Turns out the towel is not clean at all, but still had some makeup from the previous user – completely gross! In addition, if you’re looking to pamper yourself on this “luxury” ship with nice soft towels, you will be disappointed. Despite the price tag, towels appear very old, thin, and worn-out. 3. Our friend ship over a bottle of champagne along with a birthday card to celebrate my husband’s birthday as a surprise. The bottle of champagne appears in our cabin, but the card was lost and so we had no idea it was a gift from a friend overseas. We actually thought this was a token of apology from the management after all the incidents. How could Regent Seas Explorer claim to be “the most luxurious” when they can’t even deliver a gift properly? Where is the service? Lastly, I would like to give a quick review on the food and amenities of this cruise. Having been on several 5-star cruise ships, the restaurants on this ship have been the worst so far in our experience. Only one restaurant, Pacific Rim, had good food and service. All the other restaurants were subpar, especially in terms of their food quality and choice. For example: • Soups in specialty restaurants like Prime 7 were extremely salty • Steak from Prime 7 was very tough – the meat quality to begin with was not good • Nuts in the buffet were stale. Ice cream cones had gone stale as well • Pizza tasted like those really cheap, microwavable pizzas. • Selection of food, especially the fruits and cold cuts, was basically the same as a mid-tier cruise line On Amenities: there is actually no regular sauna room in the Spa Area, but a very weak infrared room. Interestingly, after using the spa and shower, there is no area for guests to get ready and powder up. There is nowhere to sit and so you have to stand up while drying your hair. How is that a relaxing and enjoyable experience? All in all, Regent Seven Seas is lacking in almost all aspects – from food quality to services and amenities. At most, it offers an experience similar to 4-star cruises, but its price tag is 6-stars, making this whole experience not of value at all. Don’t believe in their claim on being the most luxurious ship ever built.
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