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Scenic Jasper

9 reviews
Traveller (29)
Suite Cabins (358)
Common Areas (199)
Itineraries for this ship
Itinerary

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About
Passengers: 169   |   Crew: 51
Passengers to crew: 3,31:1
Launched: 2015   

Cabins

Balcony
Cabin size: 205 - 225 sq. ft.
Connected rooms: 0
Accessible rooms: 0
Maximum passengers: 2
Number of cabins: 58
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Dr. G. wrote a review Dec 2019
Naples, Florida45 contributions19 helpful votes
From the moment we saw the ship , we knew we made the correct Choice !!! Not only was the ship fantastic , but the crew and especially the Cruise Director was the most accommodating Staff that we had the great pleasure of meeting and dealing with . I had a major problem as I had broken my Cpap Machine the nite prior to boading the ship in our hotel the evening before . Once we boarded , the cruise director saw that I was in distress and immediately under took the task of resolving my problem . He escorted us to our suite ( which was absolutely magnificent ) and assured me that the problem with my machine would be remedied in short order . The staff came into our suite and proceeded to put all of our beloning away for us . Within a relative short time there a knock at our door and there the cruise director with my CPAP machine in working order !!!!! (That saved our 11 day trip ) . The rest of our trip was really magical . The food , the drink and the fun was just wonderful . This is an all inclusive cruise line and I mean an all inclusive (( if you the best of the best , this IT .) FIST CLASS all the WAY .Really can say more that !!! It's definitely worth going FIST CLASS
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jacquibabs wrote a review Nov 2019
4 contributions
Scenic Jasper - Jewels of Europe cruise from Amsterdam to Budapest 30/9 We chose Scenic as they are supposed to be one of the best and this bucket list trip was a treat for my husband who had just celebrated his 70th birthday. First of all, let me say that it is a very nice-looking ship and obviously quite new with nice décor and furnishings. WE had a balcony cabin which was very nice and comfortable with everything you need. The bathrooms are quite spacious and well designed. The majority of the staff are very good and helpful. The fact that it is all inclusive is good especially for those who want everything organised for them and who like to drink. We found our cruise director to be great at the port talks but not very helpful if you have an issue with something. He was quite dismissive and made light of anything. The selection of excursions was very good on the whole and the guides were very nice, well organised and informative. The locations of most of the tours were very good. However, some were not so good and were very drawn out spending too much time in limited locations within a town and wasted time just waiting to be picked up. We also missed some of the lovely river scenery as we were taken by coach to some destinations. We, and others, had issues with the so called “butler” service. Most people never encountered one. Scenic make a big deal about having a butler at your service. There were 2 for the whole ship for most of the cruise. They advertise “each ship is appointed a team of expert butlers, your private butler is there to make your time with Scenic truly wonderful“. A team of 2 for 160+ passengers?! The majority of their time they act as waiters, albeit in a different uniform Most of the so called “butler duties” are undertaken by the (very good) cabin attendants. The on-board entertainment was very limited and nothing special. There was some good entertainment provided by local artists but timings were not always ideal. You should have been able to see the entertainment on the TV in your cabin but it was rarely working. The food was one of the biggest issues we had. It was certainly not 5* luxury food. It was sometimes very nice, sometimes not good and most of the time, distinctly average. The descriptions were often inaccurate and what was served bore no relation to them. Invariably it was not hot enough and the vegetables were usually undercooked. Breakfast was probably the best meal but even this was generally luke warm. Meal timings are restrictive and inflexible. “Open” seating from 7pm -9pm means that you find your own table but if there are more than 2 of you and you go in after 7pm you probably can’t sit together. We were also told that if we went in after 7pm we may not be able to have a starter or soup!! Scenic advertise 4 dining options whereas in reality there is only 1. Table La Rive is only for those in a superior cabin. Portobellos is by invitation, only once, and by all accounts not as good as hyped. We missed our slot owing to ill health and were not invited again. The River Cafe (“you'll find an array of options”) is, in effect a glass cabinet in the bar where they have a very limited choice of couple of dried up sandwiches and some cakes. No Gelato as advertised. The “vast room service menu“ was very limited unless you were in a superior cabin. I ordered a light breakfast twice and it was wrong both times. The wine was average and they seem to push the ones they want you to have and are sometimes reluctant to give you what you want. This is the “luxury dining experience” you pay for. A lot of people on our ship were ill during the cruise. It was a very nasty cold/flu/cough virus that most people seemed to have. Everywhere you went people were coughing. My husband and I both got it after a week and were unwell for the rest of the time and for 3 weeks after. I understand that if someone gets on board with a virus it is difficult and we were reminded to use the anti-bac but there were no other measures taken, no signs of extra cleaning/disinfecting. No-one admitted to there being a virus and a disembarking guest from the previous cruise said that it was the same on that one. Clearly no thorough cleaning in between cruises either. At the end of the cruise you are given a limited opportunity to complete an online survey on board but only on the last day of your cruise. Ours was “unavailable“ whenever I tried. I wrote a letter to Scenic UK on our return and received a response eventually that did not address many of my points outlined above for which I gave comprehensive details and examples. They initially ignored the fact that there was a virus was on board but finally admitted that some people did “have a cough”. They completely refuted that the food was substandard even giving me some percentages from the “unavailable” survey. When I disputed this, the figure quoted was different on the next email. They have also refused to give me the questions asked on the survey. The answers I did get are dismissive, evasive and very unsatisfactory. It is clear that Scenic do not like being criticised at all and will not accept any negative feedback. When we booked, we thought it would be a real treat to have a bit of luxury with our hard earned pensions as a special treat. Alas, this did not turn out to be the case and we are bitterly disappointed with them as a company. I would do another river cruise but not with Scenic. I agree with other reviews I have read that they are perhaps ‘style over substance ’,overpriced and do not live up to their claims. .
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Merry Gayle M wrote a review Oct 2019
Taylors, South Carolina290 contributions152 helpful votes
We were impressed even before we boarded for our cruise! On the day before sailing we found the dock and boarded to ask a few questions. The staff was quite pleasant and accommodating. This was definitely a different experience than an ocean cruise. We brought our luggage to the ship around 11 am on the first day and they stored it while we ate lunch and then left the ship to explore Budapest. At 3 pm we were able to check-in. That was a very fast process. There again, compared to an ocean cruise, it was a snap. We were able to go to our cabin (223). The luggage was already there. The cabin had good storage for all our belongings. The sliding doors on the closet were neat and didn’t take up room in the cabin. We particularly liked the balcony being a part of the room. That made the space seem much larger, although it only added about 20 sf more. I liked that there were four glass doors that could close off the cabin if needed. We only had the balcony top window down a couple of times, but it was nice that we had that option. The room was quiet once the room above us got all situated. We didn’t hear them again until they were on their balcony Skyping their family in Australia and talking loudly. Closing the glass doors to our room helped solve that. The door really kept out the hallway noise. I didn’t hear anything noise in the evening. We usually turned in well before other cruisers. We found to the food to be good. The plated portions were on the small side. We could have ordered more, but there was adequate food and we never went hungry. The breakfast and lunch buffets had a nice selection. Tables were configured to seat 2 or 4, and occasionally a larger one. Many times the table for two would join in the conversation with the table for four. We found our fellow passengers to be quite congenial and interesting. The excursions were set for different activity levels. We usually took the more active walking tour. My husband also went on a 38k bike ride. The bikes are electronically assisted. It was a nice ride for them. They actually got to the port in Melk about the time that we were docking. We enjoyed the evening Enrichment concert at the palace in Vienna. It was a lovely evening of listening to classical music and opera. Another outstanding excursion was the day tour to Salzburg and then lunch and a Sound of Music Show. The morning started off foggy and then lifted by the time we got to Salzburg. That made walking around the town so much nicer. Most of the passengers were on their first river cruise. One other couple were on their fourth Scenic cruise (the only line they have been on)- a good testament to Scenic. Of the 169 passengers, Canadians had the most, followed by Australians, Americans, Brits, a New Zealand couple and three from Israel. It was a good mix. Average age was probably in the upper 50s or mid 60s – no kids (except for two 20 somethings). The staff was mostly from Eastern Europe- Serbia, Croatia, Hungary, Romania, and Poland. They spoke English very well and were very pleasant. This cruise is not really suitable for children as there isn't an area dedicated for them nor activities planned to keep them occupied. We sad that the ship was continuing on from Nuremberg without us. We look forward to going on another river cruise in the future.
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Susan J wrote a review Oct 2019
Whitchurch-Stouffville, Canada5 contributions
I cannot recommend the Scenic cruise line enough . The service of every staff member is exemplary and first class. We had a deluxe balcony room on the Diamond deck mid ship and were quite happy with the room amenities. The free choice is fantastic with 3 Tour options at most ports giving everyone a perfect tour suited to their needs. The tour transfers were always on time and tour guides were generally excellent. The Scenic enrich events were top notch. I’m giving this cruise a 4 rating due to a few things . The tour book gives the impression there are 5 restaurants . This is not true. There is one dining room, two special one night dining events (impression these are restaurants for every day eating) and a more casual small eating area that has hours slightly outside of main meals. There is then a snack bar for sandwiches and snacks. There are only a few cruise run activities while on the boat between ports. This means you have a lot , and I mean a lot , of time sitting staring out the window. when I approached the cruise director as to why there weren’t things like bingo or group games, he said Scenic forbids it. The cruise line does not provide a final transfer if you are not going home. We had put in for the Scenic offered Prague extension but due to lack of interest was cancelled. That meant that we had to arrange and pay for our own transfer to the Budapest train station. we assume that the cost of the final transfer is included in the tour cost and to the best of our knowledge was not refunded. We were to have sailed on the Scenic Jewel but the staff gave the impression that Scenic decided to change to the Jasper because it was a new boat The truth was the Jewel was stuck on the Danube due to low water levels and couldn’t get to us in time. Why not just be honest. They then tried to give us a different room 302 with a half balcony window rather than the room 311 with a full lowering balcony window which we had reserved telling us that 302 was the room we would have had on the Jewel. Again not telling the truth. Thank heavens I had the email from my travel agent that stipulated room 311 The real problem was the Jewel has 9 deluxe balcony rooms and the Jaspar has 6 , one of them in a different location on the Jaspar. This meant that 3 couples who reserved a deluxe balcony room got a royal balcony suite. Why were we not given this option. After much argument the boat manager and cruise director phoned Scenic head office and we got our room 311. they should have given us the respect to know this ahead of time and not in the middle of the boat lobby. Although they advertise this great top deck we weren’t allowed on it for 2/3 of the cruise due to low bridges. Even with these problems we had a fantastic time.
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Alayne S wrote a review Sep 2019
Brantford, Canada155 contributions43 helpful votes
Relaxing to float down the Rhine, Main and Danube Rivers. River was sparkling. Staff knew our every need before we did. Food ranged from average to brilliant. Tours were well coordinated and interesting.
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