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Norwegian Star

96 reviews
Traveller (586)
Common Areas (270)
Dining and Bars (92)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 2 348   |   Crew: 1 031
Passengers to crew: 2,28:1
Passengers to space: 40,8:1
Launched: 2001   

Decks

  • Deck 4
  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
Additional decks
Deck 4 layout
Cabins
  Mid-Ship Oceanview Porthole Window (OF)  
  Inside (IF)  
  Mid-Ship Inside (IE)  
  Oceanview Porthole Window (OG)  
  Inside (IX)  
 

Cabins

Balcony
Cabin size: 166 - 247 sq. ft.
Connected rooms: 160
Accessible rooms: 8
Maximum passengers: 4
Number of cabins: 732
Traveller rating
  • 22
  • 31
  • 9
  • 18
  • 16
Time of year
Language
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Marina B wrote a review Aug 2020
15 contributions6 helpful votes
We took a South America cruise on the Norwegian Star, February 15-29, 2020, from Santiago Chile to Buenos Aires, Argentina. Although our suite was very nice, we found the first night of our cruise the heating system did not work in our accommodations. Since heating would be nice to have while watching Glaciers, and cruising Cape Horn, we asked to have it repaired. For two days they were sending one of the workers and since he couldn’t fix it we asked to talk to the head maintenance person. He came over, he told us the climate control was not working (which we knew), that the part to repair it was very expensive (so the cost of our suite), and he indicated they were going to manually turn the heater on, and whenever we needed to adjust the temperature in our cabin he was going to have one of the workers come and adjust it for us. When we called to have the temperature adjusted the worker told us that was the highest temperature we could have otherwise the system would start whistling. Both the Concierge and Claudia, her supervisor, informed us they did have another suite available for us to move so they gave us the key to a small outside cabin where, according to them, we could go warm up. We looked at it but never used it, we just stayed in our cold suite. Until, a few days before the end of our cruise, because it felt warmer outside than inside our suite, we asked for the system to be turned off. We asked several times. That evening the maintenance person and the Concierge finally showed up and we were told it could not be shut off. Although we had planned this voyage to be a special Valentine's Day celebration, for this and other reasons, from the beginning, it was not pleasant. In addition to no heat, our check in process was not what we are accustomed to as Suite Class travelers. After we checked in at the pier we were escorted to be bus to take us to the ship, from then on all went downhill. We got off the bus and found ourselves stranded, staring at the now empty ramp. When somebody rushed us to get going, we told him we were told somebody was supposed to be there to meet us. He went looking for that person to come help us but came back and told us he could not find anybody. We got in the cruise ship, showed our Suite class card and again, asked for help. They told us to wait but since nobody come back we went on to find our own suite. We found it, then, we went to the Service Desk trying to get our information package. There we were told they would call our butler, then they told us they would find a butler, and finally they had somebody take us to the area where our Concierge was. There, we receive our information kit and were instructed to start reading it. When all other guest left, our Concierge, who seemed not really thrilled to help, asked us if we had any questions. Our butler...? We didn’t see him until the next day and on the few occasions we asked for anything he would direct us to somebody else for help. One of the most memorable situations we experienced with him was when we attended what was supposed to be a Disembarkation Informational Meeting hosted by our Concierge with all the butlers in attendance. In there, most Suite guest received an envelope we later found out contained the final accounting statement and "My Cruise Hero" cards. When the concierge asked if everybody had their envelope, some of us raised our hand indicating we were still missing ours. She pointed out to the butlers who were missing their envelopes then went on to talk about disembarkation and how the pre-paid gratuities do not cover TIPS for the Concierge and/or butlers. At the end of her presentation she asked if anybody had any other questions, I raised my hand and asked where my envelop was. Of course everybody laughed. She again, indicated to our butler we were missing our envelope. At this time, our butler walked towards us with some envelopes in hand, stopped to talk to another passenger, then turned around starting to walk away. I said, so he could hear me: "Hello, 12012 here" (more laughs). I finally got my envelope. By that time, in compensation of all miss happenings, we had received a complimentary dinner in one of the Specialty Restaurants and $400 USD credit, still we were insisting that, since we didn’t get full amenities in our suite (or heat), and did not received the suite class service we paid for, those gestures didn't seem fair. We expressed this fact to our Concierge several times, and once to Claudia, her supervisor, and they both indicated this was a matter we needed to discuss with Customer Relations after the end of our cruise. At our return we contacted our Travel Agent, with her cooperation, we received an offer from Norwegian Cruise Line: we would receive $1,600 USD per person credit to use on a future cruise, non transferable, we could not combine it with any other offers (although now NCL is advertising discounts of over $4,000 USD), and we would need to use it within twelve months of receiving the notice, which was February 15, 2019. Now it is July, we are in the middle of Covid 19, Cruise Lines are not operating, we contacted our Travel Agent again to ask for her to request an extension to the offer, she replied she had already contacted Norwegian Cruise Line Customer Service several times, and every time they had refused any modification adding that there would be no exceptions. Our final thoughts about this whole experience is that the South American Cruise from Santiago, Chile, to Buenos Aires, Argentina, had an excellent itinerary, all stops and tours were excellent. Still, because of the poor service and older accommodations, we would not consider going back to cruising on the Norwegian Star, or the Norwegian Spirit (we cruised Spain and Morocco in February, 2019). We, however, would had love to go back to the Heaven experience on the Norwegian Epic (Caribbean and Cocoa Beach, December, 2018), but it looks like Norwegian Cruise Line, by not accommodating our needs during a world pandemic, is not making it possible for us to return to cruising in any of their ships. Also, we just wonder if the guest before and after we stayed in suite 12012 of the Norwegian Star had the same problem we did, as the crew pretend it was the first time...?
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Jill wrote a review May 2020
Colorado Springs, Colorado1 contribution
My family and I had booked a cruise on the Norwegian Star this summer and of course it was cancelled due to the pandemic. We decided to rebook a cruise for the Summer of 2021 because we got an email saying if we rebooked we would get our cruise credit, plus 25% extra credit, plus 20% off the new cruise. After we booked we were supposed to have leftover credit of over $1900 per cabin. They only gave us $400 credit per room. When we talked to a manager she said that there was nothing she could do. We asked her to cancel our cruise and she yelled at us and told us we didn't understand and refused to cancel the reservation. We asked to speak to her manager and said that no else was above her. Don't be fooled by the "Peace of Mind" policy they brag about. This company is full of liars.
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stephenmac484 wrote a review Mar 2020
3 contributions
First class family suite. No balcony but loads of glass. Suite divided up with partitions to give everyone privacy. We had never been to the Greek Islands before but can't wait to go back. Lots of food choices onboard and great entertainment.
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Errol C wrote a review Mar 2020
1 contribution
The transfer from Santiago to San Antonia, Chile went according to plan. The embarkation process was quick and painless. The Star has a few dings but overall the ship is in really good shape. We encountered some wonderful staff and cruisers while aboard. We also encountered some ruthless, ill mannered just plane rude people more than on any other cruise. Our cabin was clean and spacious enough for both of us. There was some excellent entertainment in the Atrium and Gatsby's bar. There was also some not so great entertainment in both venues but that's ok. We dined in: Teppenyaki, Maderno (twice), Cagney's (twice) and Le Bistro (twice) restaurants along with the Garden Cafe, O'Sheehans and poolside. The first night of Cagneys the food was bland and the restaurant was uneventful. We were late seating and they wanted to move us out so they could clean up and shut down. The second time was more pleasant and the food tasted a whole lot better. Maderno food was good, however, with two markers out of 5 still green, we had to summon the Chief so they would bring more. We have never encountered this at Maderno's before - both Norwegian ships or the land restaurants in Louisiana and Texas. We experienced the same in Le Bistro. The menu was not the same as all the other ships we dined on in this restaurant. The menu was reduced significantly. They were also looking to move you in and out at their pace - not the customers. We are not diners to sit at a table for hours either. Teppenyaki was awesome with both service, entertainment and food quality. So, unfortunately, the breakfast in the Garden Cafe and the cheeseburgers at poolside or O'Sheehan's were the best overall. The coffee is good, the bar entertainment is great and overall the crew was very nice. We did encounter one cafe supervisor who singled us out at approximately 3:30 pm one day for drinking coffee and playing cards in the Garden Cafe. She told us this was a place for people to dine. We advised her to go and tell all of the others who were there sitting, playing on their phones or i-pads before we were there. When they moved out we would. She DID NOT tell anyone but us. So, I traveled to the Customer's desk in the Atrium and filed a complaint. I was greeted by that person's supervisor who was the matre'd. She apologized numerous times and gave us two bottles of wine in one of the main dining rooms to smooth this over. We don't know what happened to the table supervisor but she was right back at it the next day. The excursions are a little expensive, however, after we sat and reviewed our experiences, we were very well satisfied with the excursions we experienced. Most are long bus rides but what you see is well worth the treck. Our guides were very good also.
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muilach wrote a review Feb 2020
Kilmarnock, United Kingdom2 contributions
Cabin was great, balcony suite, took starboard side as ship was travelling clockwise around South America. First day boarding at Buenos Aeries was easy and quick. Beautiful day and pool filled very quickly, but disco was too loud and music was more suited to a 18 - 20 holiday than the mature passengers on board. Cabin steward pleasant but not very good at job, room was dusty and not well vacummed, but television was always dusted front and back and moved about so much on the bracket that the aerial connection was broken Usual entertainment going on for a cruise, bingo, trivia quiz etc. Trivia quiz staff not really interested, on progressive trivia on going to collect Named answer sheet on second day of quiz answer sheet was not there as the name was misspelled, when pointed out staff quoted just take anyone. Irish themed bar does not have anything Irish except Jamiesons, draught beer was Newcastle Brown. Also lack of quiet bar, all bars had music, playing to loud so conversation was drowned out. At shows I also found that the music was too loud and would drown out the artists singing, I think the sound engineers have hearing problems. Overall the cruise was excellant, ports of call good, tours expensive, tour to Magdellan island to see penguins on Private charter boat,( old landing craft with poor passenger space) was 2 hour sail there two hours back not worth the money. Best of all for the time of year at the bottom of the world was brilliant , all day sunshine calm seas.
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