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Norwegian Breakaway

187 reviews
Traveller (1 136)
Common Areas (2 191)
Dining and Bars (1 469)
Itineraries for this ship


Passengers: 3 963   |   Crew: 1 657
Passengers to crew: 2,39:1
Passengers to space: 36,4:1
Launched: 2013   


  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
Medical Center


Traveller rating
  • 64
  • 53
  • 37
  • 15
  • 18
Time of year
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Cathryn I wrote a review Apr 2020
2 contributions
My husband & I sailed March 7, 2020. The ship is huge. Our cabin was a nice size and all of the crew was friendly, helpful & welcoming. The ship was very clean and the crew was very concerned with disinfecting everything. The problem was with the planning at the ports. Our first port we docked and everything was fine. The next two ports we had to tender in and out and it was a nightmare. Nothing started on time. People were missing private tours and we waited in line in the sun for 1.5 hours to tender back to the ship. When you have 5000+ people on a ship the planning must be in order before we arrive at the port. Don't think we will be cruising with Norwegian again.
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Michael M wrote a review Mar 2020
1 contribution
Where to start? At the beginning, I guess. While relatively new to cruising, (five different cruises on two other lines) this was our first experience with NCL. We arrived at Port Canaveral on Saturday for a seven day cruise with stops at Bahamas, Jamaica, Grand Cayman, and Cozumel. The day started just fine as we quickly found our cabin and went in. We were on Deck 14 in a balcony room. The room was a nice size and the balcony was okay. I looked around and saw that there were two outlets in the whole room (no usb's either) and they were on the opposite side of the cabin from the bed. This is an issue as I am attached to a CPAP machine at night and that meant stringing an extension cord across the room. So we had to create a tripping hazard. We set sail on time and looked forward to our first stop. Dinner was at the Brazilian Restaurant and the food was okay. The salad bar was a little lame but the attraction here was the meat. My wife was pleased that they offered Lamb as one of the cuts. I sampled several different cuts and they were okay except the flank steak. That one was tough, lacked flavor, and was uninspiring. The spicy sausage was good though. The next morning I awoke to the feeling that we were still at sea because we were! We were supposed to dock in the Bahamas by 0800 but no dice. I later found out the Captain decided that is was too rough for the tender operation.Why the ship had to be tendered instead of docking was never explained although I did ask. So instead of one day at sea between Bahamas and Jamaica, we spent two. We went to breakfast in their buffet and was that eye opening. I guess I am spoiled by the other cruise lines we have gone on. I got used to great selections, food that tasted good, and staff that seemed to care. Those were all missing here. The egg dishes were all cold and the meats (Ham, bacon, sausage) were all so salty that I couldn't eat them. I found some bagels but nothing to put on them except "salmon mousse" that had almost no salmon and no flavor. Lunches were atrocious as well. We try to eat some healthy meals but they made it impossible. Their salad bar consisted of some lettuce, tomatoes, shredded carrots, and cucumbers. That was it! I see that I am getting long winded here so some highlights: the food at the regular restaurants was the same quality as the buffet, not very good (in my opinion). The only edible foods came from the restaurants that you have to pay extra for. I tried to order a medium rare New York Strip steak in two different restaurants that we didn't pay extra for. The first time I sent the steaks back FOUR times as they were all well done. By the time the last overcooked steak arrived, my wife had already eaten her dinner and was looking a bit bored. I just ate a portion of my well done steak and we left. The second attempt was the same result but I just ate so as not to annoy my wife. Excursions: Why we had to use tenders at these ports is beyond me as the ship is not gigantic and the ports have the capacity. Trying to get back on-board on Grand Cayman was a nightmare. We stood in line for more than two and a half hours waiting for a tender. The ship ended using their lifeboats to tender us. Jamaica: we chose the "VIP" beach excursion which consisted of a 45 minute drive followed by a few drinks of some rum punch and appetizers. "Ultimate Drink Package" Wow!What a piece of work this was. As soon as we got on-board they tried to get us to upgrade to the "Premium" version of the Ultimate. You see, they tell you you can order any drink that is less than $15 as part of this package but in reality that is not true. A 1/2 liter bottle of water? $5.00 but not part of the package. A bottle of sparkling water? $6.00 and you guessed it, not part of the package. They had several wine dispensers strategically located throughout the ship. Cost? $5 to $10 for a glass. But again, not part of the "Ultimate Drink Package." There are several other examples I could give but you get my point. Cozumel: We arrived in a timely fashion but there were TEN other ships there before us. We were supposed to tender beginning just after 0800. We didn't start until close to 1100. While this was not the ships fault, they could have extended the time to board by an hour or two which they did not do. Entertainment: We did catch one show: Burn the Floor I think it was called. While the dancers were good, the choreography stunk. There was no continuity or flow. It just didn't make sense. Pools were very overcrowded every time I looked as well as the hot tubs. That seems about average though. I voiced my concerns to management and they seemed to be uninterested in my opinion and I felt like they were blowing me off. Never again with this line.
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Evelyn B wrote a review Mar 2020
2 contributions2 helpful votes
We arrived at Port Canaveral on 3-7-2020 after an eleven hour drive. My family of four had eagerly anticipated a trip in The Haven. On the health form, I honestly marked that I had a cough from allergies as I always do in March. The doctor interviewed me. I did not have a fever or any other symptoms. He cleared us for travel. Thirty minutes later, NCL changed their policy and everyone who had marked "cough" on their form was pulled off the ship. Some had already boarded. I understand caution. What bothered me is I observed at least a dozen indivuduals board the ship who had active, sometimes severe, coughs. NCL personnel did NOT stop anyone actively coughing. They only punished honest individuals who had marked "cough" on their paper. I noticed as I waited for three hours for our luggage with all the other people denied boarding for cough that NONE of us were actively coughing. NONE. The real reason I am writing this review is because of the poor, non-existent, cruel customer service from Norwegian Cruise Line. No one at the port would help us. They wore NCL badges, but stated they were contractors. No one from NCL will help us over the phone and have forwarded us to guest relations where NO ONE talks to customers. Guest relations only communicates via webforms and email. We filled out a web form two days ago. Today, I received a reply which did not address boarding denial claims or policies at all. I tried to call again and no one will talk to us. We want our money refunded. We were at the port on time, in good faith and not sick. Norwegian Cruise Lines has chaotic health procedures that change hourly. No one from Norwegian Cruise Lines has treated us with kindness or respect. I've never seen a hospitality company behave so inhospitably which makes me wonder if they will even stay in business through this virus situation.
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2 Helpful votes
Jeremy B wrote a review Mar 2020
5 contributions1 helpful vote
Everything was good to great! I cruise often so I'm a little picky. Food quality was good. Bar service was great! I'm not a fan of the new Haven area... seems to make the rest of the pool area cramped and that area was empty.
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Scotty B wrote a review Mar 2020
Long Island, NY68 contributions47 helpful votes
This was our family's first ever cruise, and it was myself, my wife and our 8 & 12 year old daughters. We had no idea what to expect, and were blown away! First off, the staff on this ship were just incredible! The food and beverage manager even remembered our names every time she saw us! I watched time and time again how every staff member treated each guest like rock stars. I really loved that. This cruise left out of Orlando and made stops in Jamaica, the Bahamas, Grand Cayman and Cozumel, Mexico. The one thing I didn't know that I'm glad I quickly found out, is that if you want to do anything when you get off the ship in port, you have to book excursions. I stupidly assumed every stop would just have a beach right there. Not the case. So we booked a few tours, and had a blast! I can't say enough about the food. I just assumed cruise dining was very formal and regimented. Not here. The buffet seems like it is always up and running, and the food there was always plentiful and delicious! The restaurants on board were incredible as well. Our favorite was Tepanyaki, the hibachi restaurant. Our chef Alex was the best! We've eaten at a lot of hibachi places...the experience he provided was like none other! The pool was always hoppin' and there was always something to do. We even got to peek in the Haven area, and it is beautiful! Seems like it would certainly be worth it if you just want to relax and escape! The Splash Academy Kid's Club is key if you are cruising with children. Our little one was there more than she was with us...and by her choice! They even got to put on a circus show on the last day of the cruise. If you are debating whether or not to cruise on the Breakaway, hopefully this helped make your decision! We got back into Orlando at around 7:30am, giving us plenty of time to spend that Saturday at Disney. The family can't wait to try out another Norwegian ship next year!! Happy to answer questions if you have any!
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