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Norwegian Breakaway

345 reviews
 All photos (4,470)4,470
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Traveller (1,260)
Common Areas (2,198)
Dining and Bars (1,469)
Itineraries for this ship
Itinerary

Overview

About
Passengers: 3,963   |   Crew: 1,657
Passengers to crew: 2.39:1
Passengers to space: 36.4:1
Launched: 2013   |   Refurbished: 2020

Decks

  • Deck 5
  • Deck 6
  • Deck 7
  • Deck 8
  • Deck 9
  • Deck 10
Additional decks
Deck 5 layout
 

Cabins

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Kate S wrote a review 08 Jul
Lawrence, Kansas5 contributions
Review for solo or single travelers - this was my not-great experience. I booked due to their deals and marketing toward solo travelers, so I expected a lot more than a less-than-average experience. 2-3 stars at best. There's a Studio Lounge we're supposed to have access to, but I couldn't get in. When I asked, the young man replied "Do you have a window? If you have a window, you don't qualify. It used to be different but there are new rules now." I wanted to try to verify that with someone else at Guest Services before being "that person" who asked for a manager, but he was still there doing the line monitoring every single time I went by. By then, another solo traveler who could use it said it was a waste of time and not to bother. She had wanted to read and drink coffee, but said it was uncomfortable and too easy to get drinks elsewhere. So I dropped that issue. I went to the first 5pm Singles Meetup and the organizer was barely noticeable. I don't think she knew what she was doing and didn't even try to fake it. Some frequent cruisers (including a talkative know-it-all who was drunk but not belligerent) dominated the conversation. Honestly I thought the staff person left, but she was hiding on the outer edge of the group of about 25. She didn't even try to butt in or take control of the situation. We got no information except finally someone asked her if she'd made a dinner reservation. When she said where it was, several of us just got up and walked out to go eat. So I didn't go back the 2nd night. Later, another solo traveler said the drunk lady apologized and to give it another chance, so I went the 3rd night. Lory was late and brought a game she didn't know how to play or explain. So as people chatted, she walked around the circle and talked to groups of 2 or 3. A few people (including me) wanted info about the ropes course. She didn't know any answers and said she'd check into it (but there was no way to contact us if she got a reservation before the next 5pm gathering...) I never did hear anything about that. At about 5:45 someone asked if there were tables reserved for dinner again. She replied that they had been for 5pm and that if we hurried, we might have 2 minutes before they were given away(!!) Like, when was she going to mention that??? She should've said that first thing when she arrived at 5:10! At other times she ran a couple games in the Atrium and did much better, so I know she could talk to a crowd. You wouldn't have known that from the singles group though. Lastly, I ate at specialty restaurants 3 times alone as a woman. I like food and that doesn't bother me a bit. At Moderno though, the slightly older male waiter seemed to dislike it a lot. I got noticeably slower service and barely any words spoken. It's one thing to have that awkward feeling that your water glass has been empty for a really long time, but then I started watching. 2 of his 3 tables ordered dessert at the same time - me and a family with several college-aged kids. They got their dessert, ate it, called him over to order more, (he never looked my way) and he brought that to them, which they then refused so he took it back, all before he brought mine. All off the regular menu. So yeah, I probably won't go on an NCL again.
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Sharon H wrote a review 01 Jul
Smyrna, Delaware6 contributions3 helpful votes
I booked our cruise in August of 23 and our consultant was very good. She really sold me on the trip answered all my questions and concerns. Me and hubby were celebrating our 20th Wedding Anniversary on our actual day the 26th. Everything was paid for and booked we were just waiting to go. Fast forward June 23-30 The day finally came we are ready!!!! The GOOD 1)- Flying to MIA, no problem good flight. 2)- Checking in went smoothly 3)- Boarding the Ship went good 4)- Our room was nice, the balcony was very small (Club Balcony Suite) 5)- Our Steward (NaNa) was GREAT!!!! 6)- Our Vowel Renewal was PERFECT!!!! 7)- The Photographer (Abdul) was GREAT!!!!! 8)- Our Bartender (Raul) was GREAT!!!!! Now the BAD 1)- TOO MANY UNSUPERVISED TEENAGERS!!!!!!!! 2)- Did I mention TO MANY UNSUPERVISED TEENAGERS!!!!!! 3)- Fights broke out....unbelievable!!! 4)- Bars on the Deck closed at 8:30-9pm 5)- Chairs on the Deck were put up 7-8pm 6)- Couldn't see some shows due to you had to make reservations and when trying they all were booked. There are more but didn't know if I had enough room. When getting my final statement we were satisfied with the charges because we know what we had spent. However when Checking my account (Bank) when getting home there Teo charges for 1- $775 and 2- $760 for what I have no idea. So I call Norwegian and they can't tell me anything but to submit a email and I should get a response in 15 business days.....WOW!!!!!! Tried calling our Consultant and she's on vacation. THIS IS NOT ACCEPTABLE!!!! Norwegian will Nickel and Dime you. Everyone is saying it's the time of year when the kids are out of school and they travel, ok that's fine but these TEENAGERS need to be SUPERVISED!!!! No parents around you already know their going to act crazy. 4 fights broke out, it was HORRIBLE!!! We gave Cruised on CARNIVAL the same time of year and never encountered what we encountered. So we are ONE and DONE with NORWEGIAN!!! Don't know about other Norwegian ships are but before you book with NORWEGIAN please make sure your T's are crossed and your I's are dotted. Before booking. For the amount we paid$$$ I Rather cruise on CARNIVAL at least I know my money was well spent.
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MaggE53 wrote a review Jun 2024
Saint Louis, Missouri24 contributions17 helpful votes
I have cruised 5 times in recent years on 3 different cruise lines and enjoyed it immensely. We always have had amazing food, drinks, friendly attentive service on beautifully decorated ships traveling to fun Ports Of Call. So when friends who had never cruised wanted a cruise with a stop in Belize, I discovered a promising sounding cruise on Norwegian’s Breakaway. I had never been on a Norwegian cruise before but thought they were an established cruise line. The Breakaway was fairly new and very large ship with lots of restaurants, bars and activities including main pool, kids pool, water slide and adults only pool area. What a mistake! Day one boarding was a confused mess that took much longer than any cruise I have ever experienced. One member of our group had a recent injury that required a wheelchair which was ordered & discussed on 3 separate occasions with Norwegian but not there at boarding so we waited for 90 minutes! The balcony rooms were the smallest rooms we’ve ever had on a cruise. We had an all inclusive package but discovered that it didn’t include room service or morning coffee delivery which we always had on other cruise lines (Norwegian charges extra fees for everything). The hallways are extremely narrow and hard to navigate around the cleaning carts. We never met our cabin steward which was unusual & unlike past cruises, never had a surprise towel folded into an animal or something when we went to our room at night. We struggled to get into any restaurant as they wanted us to make reservations ahead of time and always said restaurants were full but when you were by the restaurants, they were always half full! I believe that they are very understaffed & service is very slow and frequently nervous stressed servers. Bars were also understaffed and trying to get a drink was often a long wait. We always tip well each time we are waited on but I once waited over an hour for a drink! One bartender for 30+ is not enough when trying to make frozen drinks etc. The adult only pool area was closed the entire trip with NO explanation, leaving very small main pool to be shared by 3-4000 people! We stopped in the port at Cozumel and I didn’t recognize it- this was a dumpy shopping mall! I found out that the other cruise lines go to the other side of the island to the nice port I remembered. Roatan’s port was a dirty depressing port so we got back on board only to find that almost every restaurant except the buffet was closed when we are in a port, even most bars so we had nothing to do and no place to go. The stop in Belize is not really in Belize but on a sandbar island owned by Norwegian so you can buy lunch and drinks from them in stead of having it on the boat. We tried to get into the shows but it meant waiting in ridiculous lines for too long so we gave up. Also on port days, they want everyone to get up early (7am?) and breakfast sit down dining ends by 8:30am. Everyone I met on the ship who had ever cruised a different cruise line, agreed that Norwegian is a joke. I am not laughing!
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Fairviews wrote a review Jun 2024
12 contributions3 helpful votes
Been on several Carnival and RCI cruises. This was by far the worst. Felt like was being herded constantly. Long lines for everything. Took forever to get bar drinks. Lines for every show over an hour. Specialty restaurants booked up fast for earlier times. Buffet was insane. Very bland food, always cold, hard. Just not good at all. Main dining rooms so loud you can't have a conversation across table. Food there limited and just average. Couldn't find a sun lounger at 8am not in direct sun. Forget pool or hot tubs. You are touching strangers or on their lap. H20 spice over 18 was ok first day then overcrowded. Private island was awful. Needed to make tender reservation on day 1 and reserve umbrella. By the time we got there on tender14, every lounger that had shade was full and all umbrellas were already reserved. Food/ drinks were a mile away with huge lines. Couldn't enjoy water being on top of each other. Left after an hour. The only positives really were the room with large balcony was nice to escape the loud crowds. Beds were good. Sydney Norman's rock group and comedy guy were good. Would not do Norwegian again.
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retired_on_Bonaire wrote a review Jun 2024
Bonaire155 contributions26 helpful votes
Feedback on our stay in the Haven on the Breakaway - The people that were working in the restaurant, bar and housekeeping were topnotch; with one except our butler was mediocre at best (very different than the one we had on the Sky in October). - The Haven is definitely not mobility-challenged-people friendly. We were staying on deck 15 the normal way to deck 16, where the bar and the restaurant are, is a flight of stairs. At least here you have the option to leave the Haven, use an elevator and then go back into the Haven. That option is not available if you want to go to the Haven sundeck on deck 17. - The Haven pool is miniscule. Barely qualifies as a plunge pool. Our pool at home in Florida is nothing special, but at least double the size. - The pool deck looks nice on the pictures (taken with a wide-angle lens) but our pool deck was completely taken over by restaurant to be able to accommodate all the people in the Haven. - At a first glance the Haven restaurant looks nice with a great menu. But these menus never change. Not from week to week, but not even from year to year. So, on a cruise of more than 7 days you start looking at the main dining rooms or even the buffet to find some alternatives, especially at breakfast time. (We ate several of our lunches on land and dinners in the specialty restaurants.) Specialties restaurants - We visited 4 of them (Ocean Blue, Cagney’s, Le Bistro and La Cucina) and in general they are very good. Great service (maybe our Haven card helped?) and great food. But we had a very bad experience in La Cucina. There is a tiny chance that the problem was in the kitchen, but my guess is that our waiter just let our food sit and never brought it to the table until we talked to the manager and then we got it almost immediately. - Why can you not take left over with you? My wife eats in small portions during the day and evening. The reason is that then they lose control over the food, and you might get sick from eating it later and blame them. But room service is OK? The same thing can happen there. Final comment, the Cruise Next people are just flat-out obnoxious. Message after message. On the day before last even 2 messages within 10 minutes. At least at home I can block a number.
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