We enjoyed everything about our day as was provided by the tour company and our driver, Ilkay! As others have mentioned, the only thing that detracted from the special, extraordinary experience, was other people not following rules, standing in front of others, pushing for seating, and taking photos of the penguins when repeatedly scolded. Sad that we are there to help the endangered wildlife and some people are more concerned with their instagram. Otherwise- certainly worth the extra $$ for the penguin Plus seats; others in our tour said they couldn’t see nearly as much in general seating. Highly recommend this tour from Melbourne!