We are a married, retired couple from a Midwest city. We took this tour on our third day in Cape Town, before leaving on a cruise the fourth day.
Faziela is a mother of six, the owner of the tour company, and an effervescent, delightful woman. She is very chatty and vivacious, which suited us just fine. We quickly were comfortable with her, and she handled everything smoothly and made everything convenient for us. We were fetched from our hotel and transported safely in a comfortable vehicle, and she had pre-arranged the Robben Island tour tickets for us. Yes, you can take an uber and buy your own tickets, if that's all you want to do. What you get with this experience is safety and security, a guarantee that you will have tickets for an early ferry to Robben Island, and a lovely time with a special local person.
After we returned from the ferry tour, Faziela treated us to a special surprise. I won't spoil it for you, but I will say that one significant benefit of booking with Faziela is that she maintains excellent contacts with folks at establishments throughout the City, and this means you can have experiences you would not otherwise have. We finished our tour with a drive around the City to point out a few special sites, with photo opportunities. In addition to her other wonderful qualities, Faziela is an excellent driver.
All in all, it was like being taken care of by a favorite auntie. We highly recommend booking with Faziela.
Please note we are not reviewing the tour of Robben Island itself. Faziela is not permitted to give a tour of the Island, as it is staffed by its own guides. You may read elsewhere about touring Robben Island and the pros and cons. Faziela arranges for the tickets and transports you to the ferry, then meets you on your return for the balance of the tour.