One of the most significant experiences in a lifetime. Two tours were booked with Africa Moja Tours – Cradle of Humankind and Kruger Safari. We were picked up from our hotel early, all our requests fulfilled, and our tours conducted with the most professional and courteous manner possible. We were returned not on a specific schedule, but as events permitted without and pressure. But that is expected.
What is not expected is the kind of enthusiasm our tour guides provided that was obviously heartfelt and meaningful. When customer service is provided as part of a job, it is great and makes the experience so that one can enjoy it. The tour guides at Moja Africa Tours went above and beyond.
We had two tour guides for the Cradle of Humankind, Tumi and Solley. We also had two tour guides for Kruger – Nic and Given. There’s a difference in customer service that can be detected but not measured. But it’s obvious. All our guides really wanted to do a good job and were good at their jobs. They took care of us, and we could tell. It was almost like a family member who cares for you – that’s how good it was. As in every complex operation, there’s issues. But, they handled the issues and resolved them quickly. They were very knowledgeable. Nic we named him the “professor” because his historical, factual, and technical knowledge was astounding. This is not to diminish the others as they were also very knowledgeable and efficient too.
I have no idea whether other tour companies can match this performance because we only have participated with Africa Moja Tours. If there were 10 stars I would give this company that rating. My wife and I are forever grateful!