Professional and friendly staff make all the difference!
(I should know, as I've booked many stay-in-SG activities these past two months and the difference in staff attitude and approach made our experience so much more enjoyable!)
My wife and I and three kids (aged 11, 13 and 14) - mostly newbies at Escape Rooms - did "The Purge" at Scape.
Here's what we liked:
1. Booking online was easy. No payment was needed until we had actually turned up at the venue.
2. We got a friendly phone call about 10 minutes before our start time which was welcome as we were in the Scape mall rather than out the front, and hence we were "lost" even before our Escape!
3. The rules were explained in a warm, friendly manner (unlike other activities we have done recently.)
4. The staff called us and even came into the room to help us out with some clues... without making us feel like "losers". In fact, they cleverly engineered it so that we did get out ourselves within the hour.
The Escape room(s) for The Purge were smallish and aficionados might find this game basic, but we had chosen it because it was rated as the least difficult and we felt it was just right for newcomers (It would probably even be a challenge for experienced people to get out without any staff intervention at all).
Overall, a fantastic family activity! (No "devices" for a whole hour!)