We booked the transfer from the Airport to the hotel, but nowhere on the website was clear that the transfer is NOT direct, but you have to stop at the central hub, change bus and then you will arrive to your destination.
Also, not really clear when you arrive at the hub where to go, we could not find our line color, and the staff had no clue where it was.
A fellow customer, that was looking for a differtent line, helped us...
So, to summarize
PLUS:
- quite puntual
- decent to good busses
MINUS:
- not well organized
- description misleading on the website