I was at elephant sanctuary in 2019 for the first time and was amazing . Took my grandson n hubby in March 2023 and sadly to say was very disappointed .. Didn’t do nowhere near what we did on my first visit and they say due to covid things changed !! The prices didn’t change and we did far less this visit . Please May I say covid like the flu will be around for ever and just feel like they are using it as excuse

Experience was good apart from huge-sized groups (too big). But sadly they punish guests for honest booking mistakes. Contacted them one month in advance of arrival, and literally within minutes of making an online booking mistake (paid for 1 too many because under 4’s are supposed to go free). Tickets are not cheap for a single parent on a tight budget. But they refused to refund anything at all; even worse the lady “in charge” was not pleasant about it. Please just beware of extremely harsh and unforgiving booking policies :(

We visited on 04/04 and thoroughly enjoyed it. Our only criticism was that the groups were too large (there were easily 30 people in the 8am experience) and our elephant experience was impacted by a very rude / big family who did not follow the guide’s instructions and they were disruptive throughout and acted entitled when they did not get their picture perfect poses. When we realised they were going to be on the monkey experience with us too, we asked the guide if there were different time slots we could attend, and he very kindly split the group into two groups.

After a visit to a game reserve, we wanted to get up close to these marvelous animals. The park visit is everything we expected. It was clean. The staff were brilliant. We were given a tour by a man named Bond. Of course, he played on his name. He spoke very well and in an entertaining and educational manner. We learned more about the elephant. And then we were able to feed them and get up close. These are not circus animals but certainly trained. Well worth the couple of hours.

James was an excellent speaker with fantastic presentation skills. Expected much more for the price paid. Paid an extra R250 for a very disappointing video, they advertise it like this: "Get a video with you and your family walking with the elephants through the forrest." What we actually got was a video with a large crowd of about 40 other people together with the elephants and not next to the elephant, incl in the video you paid for was everyone feeding and touching the elephant and a 4 second clip with yourself touching or feeding the elephants. Could have made a much better video myself. The place was clean, but I won't call it a sanctuary.

We had a great experience with these gentle giants and their caregivers. We fed the beautiful elephants with pellets and fruit that the caregivers provided. We had our time ( too little time in my opinion) to walk with them and to touch them all over the body. To feel their skin was amazing. And to get close eye contact with the amazing creature was ones in a lifetime experience. The elephants looks well taken care of and have a lot of space. Our guide TK was funny and educated us in a easy understandable way. The biggest downfall was that the groups are too big.