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“Worst private tour we have ever done - a huge disappointment”
ACSM Tours is an incoming French travel agency based in Normandy and Paris offering a wide range of tailored-made solutions in leisure activities and transports dedicated to private and business customers. Tours offered : D-day tours...more
We booked our tour well in advance and from the booking guide ACSM Tour Sarah paid us a lot of attention by giving tips on places in Europe.
We did the D-Day Tour. We found the Sarah Guide at the Caen train station in the...More
After a pile of research and emails that were well answered (always a good sign) and the reviews here, I organized a tour with this company.
Emails were fine and they asked us to select our museum of choice (which we did) and confirmed we...More
1 Thank kazu100
ACSM T, Directeur général at ACSM-Tours, responded to this reviewResponded 27 June 2017
You are trying to block our anwser to Tridpadvisor which is not fare. what do you expect in spoiling everyday our job ? You threatened us to delete, to retract our answer if we won't refund you otherwise you will spoil our reputation....More
We booked the private tour some 7 months before. Good service delivered by the Front Line desk (Enora). Sarah, our enthutiastic and outstanding guide, met us at Le Havre Cruise Terminal. We had a perfect day and the the weather was lovely. Sarah has a...More
We had booked our tour months ago and we're met at the Caen train station at noon by our guide Sarah. She was just fantastic. Non rushed and very thorough regarding details. Sarah provided wonderful and very moving insight over our 5 1/2 hours with...More
Troubles started even before we booked our tour of Rouen and Honfleur (out of La Havre). Our leader booked a van for 6 people. ACSM said we needed at least 7 to secure their best price. So we paid for 7. Then ACSM added 2...More
ACSM T, Directeur général at ACSM-Tours, responded to this reviewResponded 23 May 2017
this is the second time that i take the time to answer you. Tripadvisor deleted my response. i won't take too much time to write another comment again. at first, you didn't pay for a private tour but for a group tour. secondly,...More
ACSM were half the price of the other Bayeux & Caen-based D-Day tour outfits. But don't worry, Sarah gave a very informative tour of the locations on the US end of the D-Day beaches. She spent all day with us and engaged our kids (aged...More
I was the person who organised the trip to MSM from Azamara Quest cruise ship as mentioned by the previous poster ..David.
It was a pleasure to deal with Enora at ACSM Tours. Everything was handled very professionally and courteously.
I totally agree with everything...More
Our ship (Azamara Quest) spent a day at Cherbourg and another passenger organised a small group visit to Mont St Michel. She had originally intended a group of six but then increased this to 12. She provided a link for us to confirm the booking...More
We just got back from 10 days in Normandy and Paris and it was the trip of a lifetime due in large part to Sarah and Alexander of ACSM. Alexander picked us up at CDG in a spotless Mercedes van and drove us to Normandy....More
We booked this last minute and I was a little worried thinking we had booked a tour no one else wanted. But it was excellent! It said it was a half day tour but was actually longer because Sarah wanted to make sure we saw...More