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Review Highlights
Amazing spa day!

I visited here with my friend, upon arrival, we were greeted at the spa reception by very friendly... read more

Reviewed 11 September 2018
nicoledF4456PU
,
Derby, United Kingdom
via mobile
Lovely weekend

Stayed for 2 nights from 31/08 for a wedding at this hotel. Was greeted by friendly and helpful... read more

Reviewed 3 September 2018
Timspencer
,
Plympton, United Kingdom
via mobile
Read all 11 reviews
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Traveller Overview
  • Excellent18%
  • Very good28%
  • Average27%
  • Poor18%
  • Terrible9%
Travellers talk about
“steam room”(2 reviews)
“robe”(2 reviews)
“groupon”(2 reviews)
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Contact
Carter Lane East, South Normanton DE55 2EH, England
Website
+44 1773 812000
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Reviews (11)
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1 - 10 of 11 reviews
Reviewed 18 November 2018 via mobile

First time at this hotel, staff were lovely,friendly and couldn’t do enough for us, unfortunately the hotel itself wasn’t up to much, tired looking decor, fire door as a main reception and lots of banging (due to building work) poorly lite room, TV only had...More

Date of experience: November 2018
Thank gavinb571
Reviewed 11 September 2018 via mobile

I visited here with my friend, upon arrival, we were greeted at the spa reception by very friendly and helpful staff. We received complimentary towels, robes and slippers. The changing rooms were small but as it was quiet, this was not an issue. The pool...More

Date of experience: September 2018
Thank nicoledF4456PU
Reviewed 3 September 2018 via mobile

Stayed for 2 nights from 31/08 for a wedding at this hotel. Was greeted by friendly and helpful staff who checked us in and directed us to our room. The room is obviously dated but the bed was comfortable and the bathroom was clean. Asked...More

Date of experience: September 2018
Thank Timspencer
Reviewed 31 August 2018 via mobile

Booked a twin room 2 months ago only to be given a disgusting room one double bed & a sofa bed which is filthy & uncomfortable. I am disabled and am disgusted with the room I have been given. Apparently it’s the only room available...More

Date of experience: August 2018
Thank Samantha M
Reviewed 20 August 2018

Steve, the Leisure Manager gave me a very warm welcome to the spa explaining everything that I would need to do. I was able - to go for a swim, use the spa tub, steam room and sauna. After this, I had a back, shoulder...More

Date of experience: August 2018
Thank elizafitz
Reviewed 26 July 2018

I booked this hotel with Travelzoo. It was advertised as being in Alfreton but is nearly 3 miles away and overlooks the M1 motorway. Having said that the rooms have very good double glazing so we could not hear the traffic. Travelzoo have been very...More

Date of experience: July 2018
Thank Nigel k
Reviewed 8 July 2018 via mobile

My sister, cousin and I were gifted a spa day groupon voucher for spa access and a choice of two half hour treatments or one hour long treatment. The hotel bar is nice but drinks were not allowed to be taken into the spa. The...More

Thank MissRoy87
Reviewed 3 May 2018

Massage poor for both my daughter and myself. Shelac nails were good. Facilities good. Staff friendly.

Date of experience: April 2018
1  Thank wendy j
Reviewed 31 March 2018 via mobile

Visited as part of a Groupon Spa deal, came at the weekend so had to pay an extra £10 each! Reception check in was good and the guy was very friendly and helpful. We were advised to pre book lunch and pay in advance as...More

Date of experience: March 2018
Thank Dobduba
Reviewed 20 December 2017 via mobile

Lovely day had! Facilities are clean and were all in working order. Lunch was delicious, service was good and friendly in both the spa and the restaurant. The treatment was lovely and just what we needed! The groupon deal was fantastic, what you get for...More

Date of experience: December 2017
Thank Abbstaar
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