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East Somerset Railway
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Certificate of Excellence
Traveller Overview
  • Excellent44%
  • Very good31%
  • Average13%
  • Poor7%
  • Terrible5%
Travellers talk about
“signal box”(26 reviews)
“cream tea”(29 reviews)
“mendip vale”(19 reviews)
About
A Trip Back In Time Come and meet our friendly staff and take a relaxing ride on our heritage steam train through the beautiful Mendip Countryside. The return journey takes approximately 40 minutes and is a 5 mile round trip. You pay once and you...more
Contact
Cranmore Railway Station | Cranmore, Shepton Mallet BA4 4QP, England
Website
+44 1749 880417
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Reviews (300)
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130
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Show reviews that mention
All reviews signal box cream tea mendip vale engine sheds footplate experience return journey small museum ticket office model shop rolling stock course meal day ticket station building mulled wine picnic area mince pies step back in time
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1 - 10 of 295 reviews
Reviewed 2 weeks ago

A family visit to the ECRC to ride on the Santa Special Train with little granddaughters. Thoroughly enjoyable trip including train ride, mulled wine, tea and coffee and home made mince pies for the adults and squash with biscuit for the children. Colouring equipment provided...More

Date of experience: December 2018
Thank michaeldX1858PS
Reviewed 21 October 2018

East Cranmore Station is a very well presented railway museum located in the Somerset countryside between Shepton Mallet and Frome. The large car park is free with a well kept picnic area between it and the café with toilets. The platform, ticket office and shop...More

Date of experience: October 2018
1  Thank robert20171944
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello Robert20171944 Thank you for such a lovely review and glad you had such a lovely time with us. I will pass on your comments re the helpful and friendly volunteers to everyone involved. Thank you again for taking the time to review us.

Reviewed 16 October 2018 via mobile

Hop on a lovingly restored steam train and take a short ride through the countryside. They have a cafe onsite and you can have a look around the maintenance shed. Only a few miles from Frome, Shepton Mallet. Easy parking. Around 2 hours felt enough...More

Date of experience: October 2018
1  Thank mrbazuk
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello Barry S Thank you for your review - much appreciated

Reviewed 12 October 2018

Very friendly staff both cafe and on line! Had a day rover and had three trips on the train. Good fun and although short journey it was fun and very interesting. Would definitely go again and appreciate the work done by the volunteer staff.

Date of experience: October 2018
1  Thank Jane S
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello Jane S Thank you so much for your lovely review and glad you had a great time with us

Reviewed 30 September 2018

This small heritage railway offers a round trip of about 5 miles on a steam-hauled train. There is a model railway shop and a souvenir shop as well as a cafe. The highlight of the day was a visit to the engine shed which houses...More

Date of experience: September 2018
1  Thank Graham R
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello Graham R Thank you for your review and glad you enjoyed your visit here especially to the engine shed.

Reviewed 11 September 2018

We had high hopes for an afternoon ride on a steam train, these were dashed as we got to the end of the line just 7 minutes after leaving the station at Cranmore. If we'd have known the line was so short we probably wouldn't...More

Date of experience: August 2018
Thank Michaela L
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello Michaela L Thank you for your review. I have passed your comments about the engine shed and the need for more information to our Chairman. We are in the process of looking at what we can do to further improve the visitor experience and...More

Reviewed 31 August 2018

As always, I open with the warning that I review and mark the experience against my expectations. Having previously lived just a couple of miles from Cranmore and being aware of the limitations of this small enterprise, my expectations were low. Sadly it didn't even...More

Date of experience: August 2018
Thank Del H
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello Del H Thank you for taking the time to review and sorry you didn't enjoy our event. I hope you don't mind if I clarify the prices for other customers which may be reading this review and are thinking of coming next year, the...More

Reviewed 27 August 2018

I visited August Bank Holiday Monday where, as many museums, it turned itself over to wartime memories etc, which gave the line an added interest on that day, in fact over the weekend. However, despite the information on the website, there were no wartime vehicles...More

Date of experience: August 2018
Thank onesometraveller
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello onesometraveller Thank you for your lovely review and your suggestions which we always appreciate. We obviously would love to have a longer line but unfortunately it is not very straightforward or easy as you can imagine though you never know. We received some lottery...More

Reviewed 27 August 2018

East Somerset Railway was a location that we never heard of until this week. Travelling from London towards Cheddar Gorge, we had seen signs for this place and made our way to check it out. Arriving on the Saturday, we had seen it to be...More

Date of experience: August 2018
1  Thank Mark_Banks25
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello Mark_Banks25 Wow! Wow and Wow! Thank you sooooooooooooooo much for the awesome review and I am so pleased that you had a great time here and made full use of everything you can see here. I have taken note of your comments for improvement...More

Reviewed 26 August 2018 via mobile

I suppose you ask for trouble when you say you are friendly and it seems a shame some visitors have not been impressed. For me it was charming and extremely friendly with a great chat in the signal box with a terrific chap. Foul weather...More

Date of experience: August 2018
1  Thank RobininBRISTOL
Susie J, Front Office Manager at East Somerset Railway, responded to this reviewResponded 3 weeks ago

Hello RobininBRISTOL Thank you so much for your lovely review and glad you had a great time with us and found the signal box informative. I will pass on your comments to the "terrific chap".

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Questions & Answers
Ask a question
msheath
8 September 2018|
AnswerShow all 3 answers
Response from David T | Reviewed this property |
We went on the 'Tea Train' that runs on selected mid week days. Cranmore Station start and finish, a very enjoyable but a short ride at slow pace.
0
Votes
Elaine F
28 December 2015|
Answer
Response from Susie J | Property representative |
Hello There I am so sorry for the very late response, I obviously missed it when you first posted it. The line is 2.5 miles long and the return journey takes approximately 40 minutes. It starts at Cranmore and goes to... More
-1
Votes