We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Open today: 00:00 - 23:59
Save
Share
Review Highlights
Was good!

First of all, we bought the tickets with the pacha express but the departure day we discovered that... read more

Reviewed 4 weeks ago
Giulia R
via mobile
Friendly boat trip

Luggage was well labeled. Free water. Beer available. Free upgrade to the upstairs cabin. Tickets... read more

Reviewed 9 May 2018
Jasper v
via mobile
Read all 265 reviews
78
All photos (78)
Full view
Traveller Overview
  • Excellent46%
  • Very good28%
  • Average12%
  • Poor3%
  • Terrible11%
Travellers talk about
“gili islands”(24 reviews)
“gili air”(30 reviews)
“fast boat”(15 reviews)
About
Freebird Express is the newest, largest and most luxurious boat servicing the Gili Islands and Lombok out of Amed. Our number one priority is safety and the boat is inspected frequently to make sure it meets all safety requirements.
Open Now
Hours Today: 00:00 - 23:59
See all hours
Suggested duration: 1-2 hours
Contact
Jl. Raya Amed, Amed, Abang 80252, Indonesia
Website
+62 819-9924-2600
Reviews (265)
Filter reviews
141 results
Traveller rating
79
31
14
5
12
Traveller type
Time of year
LanguageEnglish
More languages
79
31
14
5
12
Show reviews that mention
All reviewsgili islandsgili airfast boatfree birdlife jacketssmooth ridegreat boatyour luggagereliable companyfloating dockengine troubleonline pricescary reviewstakes minsfree ridesafe boatcomfortable ride
FilterEnglish
Updating list...
1 - 10 of 141 reviews
Reviewed 2 weeks ago via mobile

Went from Amed to Ghili Air. Got picked up at the hotel 30 minutes late (which was expected and no big deal). Checkin went relatively quick. Our luggage received stickers with the destination and was stored inside the boat so it didn't get wet. The...More

Thank Wolfram K
Reviewed 3 weeks ago via mobile

We had a awesome experience on Freebird Express. From our pick up in Lipah by there driver with a smile, check in to boarding. The customer service was great. There staff helped my family on and off the very clean speed boat. Comfortable seats and...More

1  Thank Mark B
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 3 weeks ago

Thank you so much Mark for a wonderful review and to mention safety more than once- it really is our main priority and appreciate when we hear guests mention it as well so thank you!! We hope to have you and your family back one...More

Reviewed 3 weeks ago via mobile

This is a very good company to get from Amed to Lombok/Gili or back. The service is great, the boat is good and equipped with sufficient amount of life-vests. You can be sure it’s safe, and your boat will depart on schedule +30min max. The...More

Thank Andrey_wlth
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 3 weeks ago

Thank you Andrey for taking the time to write a review for FB and for the explanation to others to be careful at times when buying from local agents. Unfortunately there are some sneaky agents and please anybody reading this make sure you are on...More

Reviewed 4 weeks ago

This company advertises itself as the fastest and most reliable service from Amed to Gili islands but at sea our boat was overtaken by another ferry from Sea Express which left port some 5 mins later. Overall it took 1 hour to cross the water....More

1  Thank Tamagochi26
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 4 weeks ago

I would like to clarify a couple things. The last few days the waves have been rather big as you know and we definitely on these days will put safety over speed and even with the weather we still made it within one hour. We...More

Reviewed 4 weeks ago via mobile

First of all, we bought the tickets with the pacha express but the departure day we discovered that we had to travel with this other agency, the freebird express.. at the beginning I was disappointed about what was going on, but the I did two...More

Thank Giulia R
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 4 weeks ago

Thank you for the nice review Giulia, we are not real sure what happened with you being switched to our company at the last minute but happy it worked out amd that you enjoyed our service. 🙏

Reviewed 6 June 2018

Due to family circumstances we had to cancel our trip to Bali & Lombok. I already had booked and payed our boat trip from Amed to Gili Air. I send FreeBird express an email to see how to cancel and their policy. Just a couple...More

Thank Corne S
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 4 weeks ago

Thank you very much for the review as you did not even use our service but you were able to see how we respond when unexpected things come up. We do our best to take care of the customers in every way- it is not...More

Reviewed 30 May 2018 via mobile

First of all there is no jetty at Amed and boarding the boat is quite difficult with a family especially with kids. Second the ride is choppy and so the windows remain closed. There is no A/C. Best option is to take the seats at...More

2  Thank Saumyadeep M
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 3 June 2018

We are so sorry to hear you did not have a good experience with us- a bit surprised we got a one star to be honest but again we are sorry. No one has a jetty in Amed and btw No one has a jetty...More

Reviewed 22 May 2018 via mobile

Relatively calm sea made the crossing very comfortable. Staff are very passionate about their jobs, your comfort and caring for your luggage. Lifejackets everywhere...and the big plus..the boat didnt leak 😊 We got tickets from the local warung for $20AUD and that included pickup from...More

Thank Kerry B
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 3 June 2018

Thank you so much Kerry for the great review- much appreciated from us all here at FB. We have worked hard to do all the things you mentioned in your review and its very satisfying for us all to read such a review. Hope to...More

Reviewed 20 May 2018

I booked on the Freebird Express to Gili Air after a week at the lovely Villa Pantai in Amed, Bali. Freebird shuttle picked me up at the villa and took me to the harbor, where a team of amazingly efficient and friendly porters loaded my...More

1  Thank Marti M
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 3 June 2018

Thank you Marti for the kind words and for taking the time to do so. We were very happy to help get you back to Amed and than on to Ubud from there. Thanks so much as well for the kindness mentioned about our crew-...More

Reviewed 9 May 2018 via mobile

Luggage was well labeled. Free water. Beer available. Free upgrade to the upstairs cabin. Tickets bought through a local driver for 175k / pp.

Thank Jasper v
amedscott, Guest Relations Manager at FreeBird Express, responded to this reviewResponded 3 June 2018

Thanks Jasper for your nice review and that you enjoyed yourself as well- all of us here at FB thanks you very much! :)

View more reviews
Questions & Answers
Ask a question
Kav S
12 July 2018|
AnswerShow all 3 answers
Response from GerryBLon | Reviewed this property |
Kerry B (above) is right, a day trip isn't really feasible. But the Gilis are well worth a day or two stay. Meno and Air are much quieter than Trawengen. If you like snorkelling, there are several good sites near Amed, with... More
1
Vote
DublinEmo
19 June 2018|
AnswerShow all 4 answers
Response from GerryBLon | Reviewed this property |
I don't think a day return is feasible. The FreeBird drops off at Gili Trawengen then goes on to Gili air but I think it then returns straightaway to Gili T before going back to Amed. Better if you could spend a night in the... More
1
Vote
7 January 2018|
AnswerShow all 2 answers
Response from |
I got in touch & you’re right! They’re coming to pick us up. Thanks for your help. Appreciate it! BTW sorry, I hit the wrong response.
0
Votes